Vince came to fix my clogged toilet. we decided that he needs to remove the toilet and try to clear the pipe under the toilet. we agreed the price would be $400 dollars to clear the pipe. But what happened is his machine could not even go into my 2 inch cast iron pipe. He insist on charge me $400 dollars, just for bring out his equipment and could not even fix the issue. In addition, he try to sell me a plumbing project for $4000 dollars. Finally they give me a discount of $120 dollars. I paid $280 dollars for nothing. Nothing is fixed. Later on, I called another plumber, they fixed the issue without even need to remove the toilet and for much cheaper price. Overall, i would not recommend their service.
- Company Response
We apologize for your poor experience. This is not common as we have a strong rating over all on homestars and google. We do pride ourselves on great customer service and encourage you to contact our management team to rectify the issue.
9056837584 ask for Phil.
Thanks for your feedback and we look forward to hearing from you.