Exemplary service - fixed basement drain clog
I had a basement-drain clogged. I called up Sewer Squad after a referral from a friend & their homestars review. Their end-to-end experience is amazing. It felt like everyone cares from the reception (Amy) to the Drain specialist (Nick Feder).
I was given updates on when they'll arrive & was given a 40 minutes heads up. Nick is friendly, professional and most importantly thorough.
Nick ran a snake down the basement drain to dislodge the white clog. He stressed test my house by running the washer & dumping water directly into the drain. He saw that it was backing up a little still & ran a longer snake. Nick did this twice, and snaked up to 105ft. Nick stressed test it once last time & even got me to flush my toilets at the same time.
Nick proved to me that the drain is more or less unclogged. I say "more or less" because Nick said they'll send someone with a camera to confirm (part of the package that I paid for).
Non-service related things worth mentioning:
* Nick sent me a selfie after I was notified he'll be arriving in 40 minutes.
* They use a company van & a uniform. Together with the uniform, it makes me feel safe I am opening my door to the right person.
I'd give them more than 5 stars if I could.
- Approximate cost of services:
- $100.00
- Company Response
Thank you so much for taking the time to do this review for us, we really appreciate it!