Sapphiresurfaces Stair Builders

Stair Builders
Mississauga ON L4W 2V3
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Sapphiresurfaces Stair Builders
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Reviews for Sapphiresurfaces Stair Builders

Average customer rating:
9.9 10 (19 reviews)

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Pam
Pam
1 review Toronto, ON
10/10

Staircase renovation

I called this company for an estimate and Kyle the owner promptly called me back to set up an appointment. This was to be the first of several estimates to have my staircase completed. When Kyle arrived to do the estimate he conducted himself in such a professional and honest way that I knew I had found the right company for the job and I would not have to look any further. My staircase was in rough shape so I originally decided to replace the existing one with a new staircase but changed my mind and decided to renovate it instead. Kyle supported my decision by assuring me that that I would be pleased with the results and after seeing pictures of some of his previous work I decided to place my trust in this company. Whenever there were decisions to be made during the project Kyle would provide me with the options, giving me his professional advice but always respectful of my final decision.
When I saw the completed project I couldn’t believe it was the same staircase. This company transformed my staircase into a showpiece. The results far exceeded my expectations. Exceptional work from the kind of professionals you want in your home to complete big projects like this.
Great work from a great company.

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Company Response

Thank you so much Pam. It was pleasure working with you :)

Applewood in Mississauga
Applewood in Mississauga
1 review Mississauga, ON
10/10

LIVINGROOM, DINING ROOM AND BEDROOM FLOOR REPLACEMENT

June 12/20
Sapphire solutions just completed the renovations today. The work completed was professional, neat, clean, perfect. Their work ethics are impeccable, they arrive on time, equipment in hand and remain with the job site until the renovations are completed. Job costs definitely comparable to any of their competitors. Very pleasant people.
Highly recommend this company......they are what they say.

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Company Response

Awww thank you so much.

white_r
white_r
1 review Toronto, ON
10/10

Modern Staircase

These guys are simply amazing. Nevermind going to the over priced City Stairs. Kyle and his brother's customer service skills are flawless. They listen, they care, there respectful, they communicate and take care of you. There craftmenship is remarkable. We couldn't be more happier with the finish product. Thanks guys.

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Company Response

Thank you so much Ryan.

k moon in North york
k moon in North york
3 reviews Vaughan, ON
10/10

Job Well Done

My stair contractor took off suddenly leaving the stairs unfinished.  I needed to find a reputable contractor, who could finished the stairs.  Unfortunately, most did not want to touch someone else's unfinished job.  Some gave me a vague quote based on the photos I sent.  I couldn't take them seriously.   Then, Kyle from Sapphire Surfaces responded to my email.   He set up an appointment to see the stairs.    Then, gave me his opinion as to what needs to be done and how he would proceed to make it work.  Clearly, he was very knowledgeable in the field. His quote was reasonable.  As I hired him, he gave me the approximate date that he could start.   . 
Kyle and his brother Jay along with another helper came to work on time.  They were respectable of my recently renovated home, being very careful with how they operate their equipment and tools. They worked diligently.  My stair handles had many corners and Kyle took his time to design it right with function and appearance in mind. It turned out great!  They were all very meticulous with their work and knew what needed to be done.  However, if I had an idea or want to make some changes, they were good listeners and did their best to accommodate. 
Kyle also took care of the the plumbing for the laundry sink.  After, he adjusted the cabinet doors which the other contractor left it crooked. They even helped me out with the kitchen vent hood that was making a weird sound every time it was turned on. By taking down the hood chimney, they found out the source of the noise...  Thanks Kyle and Jay.
All in all,  Sapphire surfaces did a great job completing an unfinished stairs from the first appointment for discussion to the two days of long hours and hard work.  They made everything easy.  I would have no problem recommending Sapphire Surfaces to others.

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Company Response

Thank you so for the great review. It was a pleasure working with you.

Alexandra
Alexandra
2 reviews Oakville, ON
10/10

Staircase renovation

Had a very pleasant experience with Sapphiresurfaces Stair Builders. Kyle really stood out from a number of contractors that I had come to quote the job. He knew what he was talking about and his experience was clear. He wasn’t just trying to get the sale, and came across as a very genuine and trustworthy guy. Having now finished the project, I can attest to the truth of this. From start to finish, they did a great job. Jay and the guys worked very hard and put in long days ~ they weren’t here just to get the job done, but to do it right and it was obvious that they took a lot of pride in their work. I’m so happy that I was politely urged to stray from my original selections for a much better overall look. It was a big job: lots of stairs that I wanted the carpet removed on, new white spindles and risers, and stained steps to match existing floors. Where I originally wanted to keep the existing railings and posts, they helped me see that new ones would really enhance the job and it was entirely worth it. These guys are experienced professionals and know what they’re talking about ~ You’ll be in great hands.
They really went above and beyond and I’m thrilled with the final look and the quality of work that went in. Thanks guys. I’ve already referred you to a friend :)

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Company Response

Awww that's so great of you for this amazing review. Thank you.

Lobird
Lobird
0 reviews Wasaga Beach, ON
10/10

Kitchen and bathroom counters and railings

We were so impressed by the Sapphire Surfaces team. Kyle was excellent to work with. He had excellent suggestions and worked within our budget. No pressure to purchase things we did not want or need
Excellent craftsmanship with all the work that was done. Great communication with this company. Always showed up when they said they would and on time. They take pride in their work and respect your time and home
Would highly recommend Sapphire Surfaces.

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Company Response

Thank you so much for the beautiful review.

Amelia
Amelia
0 reviews Ajax, ON
10/10

Upstairs flooring and staircase

The work that jay and Kyle did was beyond amazing!

From the first time we met jay my husband and myself had a gut feeling that he was genuine and fair and we were absolutely right about him

Our staircase was horrible from previous owners trying out their DIY! They were possibly the noisiest stairs ever, but now when I walk down them it is crazy how we don’t hear a sound

Jay was very helpful from the beginning with setting us up with a place to purchase our floors for the upper level. And even saved us money by being honest and telling us the underpad that was there before was still good! On top of that went above and beyond to call managers when they wouldn’t take back our in opened underpad and got us a full refund for that

We are extremely happy with the entire job! Thanks so much to jay, Kyle and their crew!!

0 of 1 people found this review helpful.
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Company Response

Thank you so much Amelia

morgan8
morgan8
0 reviews Oakville, ON
10/10

Piano Maple Stairs with Metal Spindles

Kyle did an amazing job with his crew! He went above and beyond with taking into consideration small details with superb craftsmanship.

He kept us up to date with the process and helped us understand what he was doing and why, (this was great for me as I have O.C.D ) for example he was trimming back the stairs and adding cushion room to quiet or get rid of the squeak in the very old stairs. He was able to complete the stairs in a few days and worked neat. There was no issues living in the space and using the stairs when they were working except leaving time for the stain to dry.

The finished product was gorgeous! Everyone who visits is in love with our stairs. He was able to create a great focal point in our house based on examples I sent of my inspirational stairs photos I saw online. He communicated well through text and phone and was able to provide examples of his previous work to ensure that he would be able to meet my expectations. He was very professional and had amazing customer service. My boyfriend accidentally removed some of the stain when completing our renovations and Kyle was so nice and came back and retain the patches with no charge! He was able to finish the landing with spare wood from my flooring and complete the moulding around the edge of the stairs and landing for a little extra cost. The stain matches well with the wood from our upstairs flooring and continues well with the laminate on our main floor.

I would recommend Sapphire Surfaces to any of my friends and family! My parents are thinking of using this company when they have to redo their stairs soon. Kyle was professional, had great customer service, and very knowledgable. They go above and beyond with their work!

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Company Response

Awwwe thank you so much for the beautiful review Morgan.

LindaW
LindaW
0 reviews Mississauga, ON
10/10

Nee staircase, spindles and railing

Jay was very pleasant to work with (as were Kyle and Sam). They came in and removed the old carpet, refinished the railing, put in new posts and spindles, and finished the hardwood flooring. Any small issues (one of the posts had a sharp edge) were resolved immediately. Great service and beautiful work.

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Company Response

Thank you so much Linda.

Raquel
Raquel
1 review Whitby, ON
10/10

Living room and stairs

Kile and his team are very professional and did a wonderful job with our living room flooring, creating a stonewall with installation of an electric fireplace and changing our stairs from carpet to wood. Our living area is what we always wanted and Kile got it done better than we imagined. We can’t wait to do the rest of the house with Kile’s handy work! Look no further Kile is the man for your renovation job!

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Company Response

Thank you so much Raquel. You guys are awesome.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sapphiresurfaces Stair Builders

Welcome to Sapphire Surfaces where we help with "The Art of Beautifying Your Home". We specialize in kitchen counter tops. The name Sapphire Surfaces was inspired by the mere fact that we wanted to provide not only high quality work, but a friendly experience along the way. At today's fast paced world where everyone and everything is doing multitasking, we would like to give you the peace of mind that if we can not deliver on our promise of great work, whether we make you granite counter tops or install your hardwood floor or finish your basement we will not rest until you are hundred percent happy with what we have done. We are fully insured to give you the peace of mind when you hand your project to us.

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Contact us today for your free consultation.

CATEGORIES
Stair Builders and Railings
WEBSITE
http://sapphiresurfaces.ca
WRITTEN CONTRACT
Yes
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