Fix It Right Garage Doors

Garage Doors & Hardware
Toronto ON
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Garage Doors & Hardware
Fix It Right Garage Doors
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Reviews for Fix It Right Garage Doors

Average customer rating:
9.7 10 (165 reviews)

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diyanotherday
diyanotherday
8 reviews Toronto, ON
10/10

Garage door hardware replacement

I closed the garage door one morning and discovered that it was slanted. It was on the ground on one side and about two inches off the ground on the other. It was impossible to open or close using the motor and the car was stuck inside. I assumed that the cables needed adjusting and called Fix It Right because I didn't want to mess with the spring.

I was expecting to wait a few days before getting a service person out, but they sent someone within a couple of hours. They diagnosed a broken cable and pointed out that all of the door hardware was rusted out and likely to fail. They gave us three options: Replace the cable ($350), replace all the hardware ($850), or replace the entire door ($2600). We went with the middle option since the other components would have failed fairly soon anyway. They switched everything out in about 90 minutes and the door is now working perfectly. It's a lot quieter than it was before; I didn't know that doors are not supposed to sound like small aircraft but presumably that was our crummy hardware.

Approximate cost of services:
$960.00
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Company Response

Thank you for sharing your experience with Fix It Right. It's great to hear that they were able to respond promptly and provide a solution for your slanted garage door issue. The fact that they sent someone within a couple of hours shows their commitment to customer service.

The diagnosis of a broken cable and rusted door hardware was unfortunate, but it's good that they pointed out the potential for future failures. It seems like you made a wise decision by going with the middle option of replacing all the hardware. This way, you not only fixed the immediate problem but also prevented any potential issues down the line.

It's also interesting to learn that your garage door is now quieter after the replacement. It seems like the previous hardware was causing unnecessary noise. Now that everything has been switched out, you can enjoy a properly functioning and quieter garage door.

Thank you for sharing your positive experience with Fix It Right. Their efficient service and effective solutions are commendable. If you have any further issues or need assistance in the future, I'm sure they will be happy to help.

Best regards,
Fix It Right Garage Doors

Nancy Miller in Toronto
Nancy Miller in Toronto
7 reviews Toronto, ON
10/10

Prompt, professional service

The steel cables on our 30 yr. old heavy wooden automatic garage door broke on a weekend and I had to make a decision about who to call from all the listings on the internet. Scrolled through lots and after perusing many websites decided to call Fix it Right. Got through immediately and an appointment was scheduled for the next day. Jacob came over to assess and we agreed that replacing instead of fixing the door made the most sense. Lots of choice and options for the door and we felt the price to remove, dispose, and install was very reasonable. The job ended up being much more complex than anticipated as the new door was a bit thicker than our old one and they had to make quite a few adjustments in order for it to open and close without jamming on the ceiling.
The crew ended working for 5 hours in terrible weather in the dark. When we discovered that our keypad entry had been removed in order to install the protective frame and do caulking, Jacob came back the next day and reassured us that it wasn't a big deal, no rewiring necessary as the unit was actually wifi, which after 30 yrs. we had totally forgotten. It just had to be screwed back in, which he did. Under the circumstances, not surprising that one small item got missed in the dark, snowy night. Super impressed with the phone support and prompt service. Whenever we phoned, if we got an answering service, our call was returned almost immediately. Highly recommend this company.

Approximate cost of services:
$8,000.00
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Company Response

Dear Nancy,

Thank you for sharing your experience with us. We are glad to hear that you chose Fix it Right and that we were able to provide you with immediate assistance and schedule an appointment for the next day. We understand how important it is to have a functioning garage door, especially when unexpected issues arise.

We appreciate your trust in our expertise and agree that sometimes replacing the door is the best course of action, especially considering the complexity of the job. Our team always strives to provide a range of choices and options to ensure you find the best solution for your needs.

We apologize for any inconvenience caused by the adjustments needed to accommodate the new door's thickness. Our crew is trained to handle unexpected challenges and work diligently to ensure a smooth operation. We appreciate their dedication, even in unfavorable weather conditions.

Regarding the missing keypad entry, we are glad that Jacob was able to address the issue promptly and reassure you that it was a simple fix. We understand that small oversights can happen, especially during complex installations. We appreciate your understanding and patience in this matter.

Thank you for acknowledging our phone support and prompt service. We strive to provide excellent customer service, and your recommendation means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Thank you once again for choosing Fix it Right. We value your business and look forward to serving you in the future.

Best regards,
Fix It Right Garage Doors

Private User
Private User
Private User reviews Oakville, ON
10/10

Garage door replacement

Very professional and timely work there was an issue with one of the garage door panels, they came and replaced the panel, no questions asked, appreciate their work totally, the doors are looking beautiful.

Approximate cost of services:
$6,000.00
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Company Response

Thank you for your kind words! We are thrilled to hear that you found our work professional and timely. We apologize for the issue with the garage door panel, but we are glad that we were able to promptly address it by replacing the panel without any hassle. Your appreciation means a lot to us, and we are delighted to know that your doors are now looking beautiful. If you need any further assistance in the future, please don't hesitate to reach out.

Best regards,
Fix It Right Garage Doors

Yannis in Richmond Hill
Yannis in Richmond Hill
1 review Toronto, ON
1/10

Price gouging - get other quotes too

I was in need as my car was locked in the garage because of a broken spring and I had to go to work. I found my way to work and booked them for later in the day. Their technician showed up an hour earlier and spoke with my son. The technicians attitude was hurry up, take it or leave it $575+tax for a broken spring and two cables (that didnt seem to be damaged anyway). He also replaced a missing roller. An hour and a half later he had upsold me to also replace the rest of the 12 rollers for the bargain price of $125+tax (down from the supposedly regular price of $200+tax). Total repair time of an hour and a half for a broken spring, two good cables, 11 good rollers plus a missing one, and total cost of $791 incl. tax.
Make sure you get other quotes too and dont get gouged. I didnt have time and only found afterwards that I paid at least twice as much as what mightve been a fair price.

Approximate cost of services:
$791.00
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Company Response

Good evening private user.
We are very sorry you feel this way.
We believe that this review is fraudulent because we always try to treat our customers in the best possible way.
please submit the receipt so we can help you out better and take action in regards to this situation.

thank you,

Shawn.

Sergey in Toronto
Sergey in Toronto
0 reviews Toronto, ON
10/10

GARAGE DOOR REPAIR

I'd like to say "THANKS" to Josef. He came same day , just on time and did good job. I really appreciate and give him fear 5 stars.

Approximate cost of services:
$700.00
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Company Response

Dear Sargey,

We appreciate your kind words about our technicians who worked tirelessly to get the job done. Customer satisfaction is our top priority.

Thank you once again for choosing Fix It Right, and we look forward to serving you in the future.

Best regards,
Fix It Right Garage Doors

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fix It Right Garage Doors

Fix It Right Garage Doors has been in the industry for years, meaning that when it comes to experience within the GTA, we are your best bet. Our company is one of the most reputable, trusted names in garage door repairs and installations. We offer a variety of products, installing, replacing parts and repairing locally. Our technicians are capable of a number of repair and installation services such as: Residential and commercial garage door installations, garage repair and maintenance, fixing snapped or broken cables and installation of new motors.

We operate on the basis of full transparency, meaning we will never mislead our customers in any way. Our only goal is to ensure your 100% satisfaction with our repair or installation services, which is why we offer a lifetime warranty on all services and offer complete diagnostics before undertaking any repairs or installations. We help you determine the correct course of action for your budget, home’s exterior, garage door and needs. In order to fully support you, we offer only the best brands in the industry such as LiftMaster, Richards-Wilcox, Clopay, Genie, Steel-Craft, C.H.I, Pentagon and Haas doors. Our spare parts are from genuine manufacturers, and we stock parts for almost all makes and models of garage door. In this way, we can guarantee your satisfaction with our services.

Call us now and experience the difference our superior technical skills, expansive selection and committment to transparency can offer you. Contact us for a service call!

Fix It Right Garage Door Repair, Installation & Replacement in Toronto, Etobicoke, Scarborough, Vaughan, Richmond Hill, Thornhill, Aurora, Newmarket, Brampton, Mississauga, Oakville, Burlington, Nobleton, Caledon, Milton, Innisfil, Bradford, Barrie, Pickering, Stouffville, Ajax, Oshawa & more.

CATEGORIES
Garage Doors & Hardware
SERVICES
Garage Door Maintenance Garage Door Opener Repairs Garage Door Motor Repairs Garage Door Keypad Repairs Garage Door Spring Repairs Garage Door Sensor Garage Door Cables, Rollers & Hinges Garage Door Parts and Accessories Garage Door Sections Repair Residential Garage Door Repair
BRANDS
LiftMaster, Richards-Wilcox, Clopay, Genie, Steel-Craft, C.H.I, Pentagon, Haas
STYLES
15 MINUTES Response Time
SPECIALITIES
20+ YEARS OF EXPERIENCE RELIABLE GARAGE DOOR SERVICES SAME DAY SERVICE 24 HR EMERGENCY SERVICES 5 YEARS LABOUR AND PARTS WARRANTY COMPETITIVE PRICING ALL BRANDS REPAIR
WEBSITE
https://fixitrightgaragedoors.ca/
PAYMENT METHOD
ALL Major Payment types Accepted.
LIABILITY INSURANCE
Yes
BONDED
Yes
WARRANTY TERMS
5 YEARS LABOUR AND PARTS WARRANTY. Please ask for more details.
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