Stannah

Elevators, Lifts & Ramps Installation & Service
Markham ON L3R 5L9
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96%

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Reviews for Stannah

Average customer rating:
9.7 10 (107 reviews)

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Ricco
Ricco
1 review Richmond Hill, ON
10/10

Stair Lift

Steve was an amazing salesperson. He is very knowledgeable and a pleasure to deal with. He is not pushy and has a great temperament. We ordered a stair lift and put a deposit down. Unfortunately, we required a refund after a few days. Though the product was already in production, Steve and the team offered us a full refund of our deposit given the circumstances we were dealing with. True customer service. Great job and wonderful reputation for a stand-up company. Nice job Steve and team.

Approximate cost of services:
$16,000.00
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Company Response

Thank you for taking the time to share your experience Rocco. We wish you all the best.

Phil
Phil
0 reviews Burlington, ON
8/10

Service for battery replacement for model 260

Ben arrived timely and provided the needed service in a friendly and efficient manner to make our chairlift operational again. I greatly appreciated his service.

Approximate cost of services:
$440.00
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Company Response

We are pleased to have helped you with your battery replacement. Thank you for taking a few moments to share your appreciation.

Stannah
Stannah
1 review Cobourg, ON
10/10

Chair stair lift

Wonderful execution of exactly what I wanted. Professional installation, superior product, top value for the investment.
Kudos to Steve and Benjamin!

Approximate cost of services:
$6,090.00
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Company Response

Thank you for the 10 star rating and delightful feedback. On behalf of Steve, Benjamin and our entire Stannah team, we thank you for trusting us with your business. All the best.

Mike Shasky
Mike Shasky
2 reviews Burlington, ON
10/10

AMAZING

I worked with Steve, he was the sales consultant that came to the house. I can't say enough good things about Steve, he was very polite, very knowledgeable about his product and the feature and benefits it provided over the competition.
Steve was a true professional, never said anything negatively about his competition but pointed out some of the obvious differences.
If you have having difficulty deciding on what company to go with , let me help you with that. don't hesitate, give Stannah the business, you won't be disappointed.

Approximate cost of services:
$16,000.00
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Company Response

Hi Mike, on behalf of Steve and our team at Stannah, thank you for your compliments and endorsement. We wish you all the best and many years of safe travel on your Stannah stairlift.

Private User
Private User
Private User reviews Alton, ON
10/10

Stair lift installation

Arrived early, totally professional, hard working, super helpful with training and knowledge transfer. Ben was incredible

Approximate cost of services:
$6,100.00
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Company Response

Congratulations on having your Stannah stairlift installed. Thank you for your kind words and for taking the time to share your review. We wish you the best.

Private User
Private User
Private User reviews Toronto, ON
10/10

Stannah Stairlift

I am sincerely grateful to the Stannah staff for my entire experience with the installation of their stairlifts in my parents home. Felipe and Jamie were an absolute pleasure to deal with and they made this entire process go smoothly and successfully. They are both honest, transparent, knowledgeable, patient, understanding, personable, professional, and just EXCEPTIONAL PEOPLE!! It's a reasonably big investment but it's worth every penny when it goes towards making the lives of loved ones safer, easier, and happier.

The installation was completed by the very kind, skilled, and hardworking team of Max, Ben, and Kevin. They built a sturdy system and did an excellent and clean job. We appreciated Max taking the time to explain how everything worked and to ensure my parents understood how to use it.

My parents lives have been made tremendously better and I'm thankful to the reliable and well constructed Stannah stairlift, and the expert staff for making this all possible.

Approximate cost of services:
$33,600.00
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Company Response

Providing the safest, most reliable stairlift is truly our pleasure. Receiving outstanding feedback from our trusted customers, like yourselves, is welcomed and most appreciated! On behalf of the entire Stannah team, we wish you all the best and trust that your parents will have many years of safe travel up and down their stairs with their Stannah stairlift.

Ross
Ross
0 reviews Milton, ON
10/10

Excellent customer service

I just wanted to comment on superb customer support by Stannah Canada. I was particularly impressed with Stannah technician Ben: not only did he came over within a day of my support call request, he was also able to quickly diagnose the issue I had with my chairlift, and fix it quickly and effectively. He did not leave UNTIL thoroughly testing the fix, AND it did not cost m e a penny. That's what I call excellent Customer support.

The other positive experience I had was with another technician, Max. He actually was able to prevent me from replacing a battery on my Stannah unit, by ascertaining that existing battery charges adequately, thus preventing me from spending $210 unnecessarily.

Overall comment on Stannah is that this company offers excellent product, combined with superior customer support. I wish there were more Stannah-s in the world, thank you.

Approximate cost of services:
$10,800.00
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Company Response

Hi Ross, thank you for taking the time to share your experience with our team at Stannah. Ben and Max are excellent team members and we are glad they could solve your issues without unnecessary charges.

Private User
Private User
Private User reviews Cambridge, ON
10/10

Awesome customer service, awesome product!

They were amazing! Couldn't have asked for better! In less than a week, we spoke about the lift chair installation, I got a visit from the sales advisor and got it installed today! Love it!

Approximate cost of services:
$2,200.00
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Company Response

We are happy to hear that you love your new Stannah stairlift. On behalf of our team, we hope you enjoy many safe journeys up and down your stairs.

Stannah
Stannah
1 review Markham, ON
6/10

Stairlift installation

Led error code does not work. Constantly displays letter "b".
Colour mismatch on rail hinge.
Love the wood trim option,
Powered swivel,
Powered footrest.

Great looking chair, adds to home environment, does not look like a hospital lift.

Approximate cost of services:
$8,000.00
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Company Response

We appreciate your feedback and your compliments on the style and function of your. new Stannah. With your fault code, please contact our office and we'll be able to fix that it a jiffy for you.

Private User
Private User
Private User reviews Markham, ON
9/10

Stairlift review

I am so happy to finally have my stairlift. Going up and down stairs was agony before. The only reason that you did not receive a perfect score was because of how long the wait was.

Approximate cost of services:
$16,000.00
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Company Response

We are so pleased to hear that you will no longer have the agony of climbing the stairs now that your Stannah stairlift is installed. Enjoy and thank you for putting your trust in our team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stannah

Stannah is recognized around the world as the company that brings freedom, independence and a strong sense of safety back to anyone who has difficulty overcoming the challenges posed by the stairs in their home. Indoors and outdoors, around the world there are more Stannah stairlifts in place than any other brand.

Ever since Stannah was established as a family-owned company almost 150 years ago, we have been committed to quality craftsmanship. Safety, reliability, and value are the tools of our trade, while you, our customer, are our primary focus. We want you to understand and enjoy freedom, independence and the inescapable feeling of pride that comes from being the master of your home.

CATEGORIES
Elevators, Lifts & Ramps Installation & Service
PRODUCTS
Stairlifts, Stair Lifts, Chairlifts, Chair Lifts, Stairglides, Stair Glides, Stair Chair
SERVICES
Sales, Service, Installation of Stannah Stairlifts
BRANDS
Stannah
STYLES
Straight, Curved, Outdoor
WEBSITE
https://www.stannah.ca/
YEAR ESTABLISHED
1867
MEMBERSHIPS
CARP Approved, CAOT, BBB A+
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.