Stannah

Excellent customer service from Christy to the2 young install guys (sorry didn't get their names).

Bang on time line, product delivered and installed with no hitch. Highly recommend.

This will keep my dad safe at home with me and his family.
Thank you so much!

We have a 3 story home and my wife was having difficulty climbing the two flights of stairs. Did some research and settled on Stannah. From the moment I first called everything moved along quickly and very efficiently.
Matthew the Mobility Sales Specialist was at our house within a couple of days of my call and I was impressed with his knowledge and professionalism. We gave him the go ahead and he was back a few days later to take detailed measurements as the stair lift from second to third floor has to be custom made as it curves. He told us the first set would be installed in about a week and sure enough I had a call the next day from the installation manager sheduling the install for the folowing week and advised the custom set would be about five weeks which we had anticipated.
On intallation day Joe arrived on time and had the lift installed in about three hours (well within the 3-5 hour window I was told it would take) Joe did a great job and cleaned up and removed all the packaging,gave me a demonstration of how it worked and left an easy to use manual and warranty documents.
Lift is easy to use and fully met our expectations. We know that the second install will be just as smooth and we are eagerly looking forward to it.
As Matthey said " Stair lifts turn your house into a bungalow without the hassle of moving" Could not agree more.

Moving my in laws into our 2 level hone from their bungalow required major renovations, it also required the installation of a stair lift.

After researching several vendors, we settled on Stannah, mainly due to their product reputation, but also due to our Advisor Christy Aikin!

Christy was extremely knowledgeable, professional, personable and empathetic and recommended the right equipment for our specific needs!

We have a curved staircase, which made our install a custom one right off the bat. My father in law has dementia, so the standard product with manual seat lever would not be suitable for him as he would consistently forget to use the lever to exit the chair and that could have resulted in bad things happening!!

Christy worked with us to educate us on our options both for the chair as well as where and how we installed the rails etc.

The entire experience was painless and efficient from our first meeting with Christy pre Covid, to our actual installation months later due to Covid!!
Our installation team were excellent. They showed up early, were knowledgeable and professional throughout the entire install which took only a couple of hours.

We are very happy with our decision to select Stannah and were fortunate to have Christy as our Advisor!! We would highly recommend Stannah to anyone who requires this type of equipment. Would also highly recommend asking for Christy as your Advisor!!

I was researching different stairlift companies for my father and I was really impressed with Stannah’s website and reviews. Matthew was the sales consultant and right from our first phone conversation I knew this was the company I wanted to deal with. He listened to my questions and concerns and emailed me detailed information regarding the company and the Sienna model chosen for my father. He came to my father’s home to take measurements, wore a mask the whole time and was just as kind and professional as over the phone. There were constant updates regarding the process which made me feel reassured. They care about their clients and there are no pressure tactics involved. David and Ben came to install and did an amazing job. They worked efficiently and patiently dealt with my dad as he used the stairlift for the first time. This stairlift has changed the quality of life for my dad and we are truly greatful.

When you purchase a home modification device like this, the process can be daunting. Searching online and arranging home visits for measurements and options is time consuming. Made even more complicated due to COVID 19. Looking at reviews can be useful in your final decision.
Once you have chosen the company and if it is a custom install as mine was, the wait time is around 4 weeks.
I was called the week before installation and given a few dates to choose.
The first of three trucks arrived about 15 min ahead of time.
I had a great install team of David, Ben and Joe (names in order of arrival).
The first on scene brought in the parts and laid them out in the correct location on my triple curved stairs.
The team was able to install within three and a half hours.
I use the word team because they all problem solved any issues that came up, a very collaborative work environment. The parts are heavy and well built, it is definitely a 3 person job.
It is a significant purchase and I did my research and picked the best not the lowest of my quotations. The Stannah process from initial home visit to installation was outstanding. The install process was just icing on the cake.
Most importantly my mother loves her new chair and has been up and down over a dozen times in less than 24 hours.
I would highly recommend Stannah Canada Inc to anyone in the market for this type of device. Thanks to Christy who was kind enough to email me after installation to get my feedback.

Thanks again to the install team and rep.

Leslie LP

They were all masked throughout the install process and were able to answer the many questions I had during the install.

From the beginning this company was great! No pressure sales, no relentless follow up ( unlike the competition)....a pleasure to work with. Matthew (the sales person) was awesome from the beginning. The installation crew were fantastic! Real pleasure to work with.

The stair lift works excellent it will be a big help for my elderly mother thank you again

Did research and found Stannah with very high ratings. Big attraction was NO HIGH PRESSURE SALES AND GREAT SERVICE REVIEWS. Made a call and 2 days later Mathew came and provided a quote. We accepted and 5 days later Joe installed it in under 3 hrs. GO WITH THESE GUYS. YOU WON'T BE SORRY.

The product was as described, the price was as described (no"extras") the installation was when they said it would be and it was done promptly and done with great care. What more could you ask for?

We had 2 stair lifts installed in our 2 story home, a curved one between the main floor and upstairs, and a straight one between the main floor and basement. Matt came to do the assessment and quote. He fully explained the product and answered all of our questions. We ordered the stair lifts and the measurements were taken. All the timing for delivery and installation was explained and all done within what was committed to. The installers came and did the work in the time explained. All were very courteous and friendly. Everyone who came to the house wore masks due to the covid situation and cleaned up the work areas before leaving, removing all the packaging. The stair lifts work great and appear to be very high quality. We are very pleased with them, and our experience when dealing with Stannah, so would highly recommend them to anyone who is seeking a stair lift.