Green Approved Solutions Heating And Cooling

Heating & Air Conditioning
Vaughan ON L4J 0A6
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Green Approved Solutions Heating And Cooling
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87%

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Reviews for Green Approved Solutions Heating And Cooling

Average customer rating:
9.4 10 (49 reviews)

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Ben in Toronto
Ben in Toronto
0 reviews Vaughan, ON
10/10

Work was completed in a timely fashion.

Excellent customer service from Green Approved Solutions Heating And Cooling for annual inspection of furnace. Friendly and efficient service included in annual service plan. They called first to ask if they could come before scheduled time as previous call ended early. Work was completed in a timely fashion.

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Company Response

Hi Ben thank you for being a committed customer. As part of our worry free plan we set reminders to take care of your furnace so that you wont need to worry. Keep is posted if there is anything you need

Kristie in Toronto
Kristie in Toronto
1 review Vaughan, ON
10/10

Thanks for making us warm again!

Just had Green Approved Solutions Heating And Cooling come out and fix my furnace, super professional and the nicest guy to ever come out and fix something for me! Would definitely recommend them to to anyone! Thanks for making us warm again!

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Company Response

Hi Kristie and thank you for the positive review. We are very pleased to hear that you are happy with our tech. Let us know if there is anything else you need

Bob in Toronto
Bob in Toronto
0 reviews Toronto, ON
10/10

We recently purchased a new furnace and humidifier fromGreen Approved Solutions Heating And Cooling

We recently purchased a new furnace and humidifier fromGreen Approved Solutions Heating And Cooling . From start to finish we dealt withJason and he was extremely professional and made sure that we were happy the whole way. Of the 4 quotes we got, they were the only ones that recommended the multi channel which would drive air to the top of my townhouse. Its now after the installation, and I could not be happier. Even the team Jason brought with him was beyond friendly and professional. Very nice group of guys who really know their stuff well. Highly recommend them to anyone

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Company Response

Hi Bob. Thank you for the great review. We will inform Jason and the crew that came to your house. If there is anything else you need let us know.

Andy in Toronto
Andy in Toronto
0 reviews Vaughan, ON
10/10

This was the first time I called the people at green approved solutions

This was the first time I called the people at green approved solutions and they came over immediately. Our furnace broke and they replaced it the next day! They were helpful, polite, and saved us from freezing. Thank you

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Company Response

Hi Andy, thank you for the positive review. We know how impressed service calls are at this time of the season. Glad we could help, let us know if there is anything else you need

Private User
Private User
Private User reviews Vaughan, ON
1/10

Lack of transparency (no written quote) and efficiency. Over-priced

Called GAS for a furnace inspection b/c my furnace was suddenly taking 5-10 minutes to start. Jason (regional manager) quoted me $150 for the inspection. Upon arrival, he walked straight into my carpeted house without taking off his shoes (took them off later). Looking at the error code on my furnace he said "we need to replace the pressure switch; we don't carry any parts...so we'll have to come back and I have to charge you another $150". I told him the code did not necessarily mean a faulty switch, that it could be a legit pressure issue for example. He hesitated then said he could blow in the tube and check that the outside pipes are not blocked. He spent about 10 minutes looking at the furnace before billing me the $300 + tax. He told me this fee only covered replacing the switch and that if there was some other problem, they would diagnose further and it would cost me more. I asked if I was getting an inspection as requested for that price and he told me in an irritated tone all the work he did and that he could not check for carbon monoxide b/c the furnace was not running (it usually starts in a few minutes when turned on). I received a payment notice which did not specify anything I paid for. When the tech came back to change the switch (under 10 minutes labour) it did not solve the problem. He spent more than an hour testing the furnace - referring to my owner's manual - until he finally said it was probably the motherboard. Jason quoted me an additional $300 + tax to get that fixed. I let him know $600 + tax to diagnose and install a motherboard was unreasonably expensive - another company I contacted was also incredulous (they offer a flat rate for diagnosis and provide detailed quotes; $300 should be more than enough to diagnose and replace a faulty motherboard). Buyer beware.

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Company Response

Hello,

Since 99% of our customers are satisfied with our service we know your situation. First of all, we are very sorry you feel this way.

Breakdown was:
Furnace diagnostics and inspection $150
Get and change broken pressure switch $150
After running further testes for 3 hours we found that your motherboard was faulty as well and it does cost $300 to fix (as quoted by everyone else in the industry) and this is exactly the same price you got from another company.

So the total is $600 (diagnostics, change pressure switch, change motherboard)

If you would call us and say i need motherboard replaced only, then the charge would be $300. But you didnt know what the problem was until our diagnostics.

Our pricing does include travel time and services. We understand how you feel, that the prices seem expensive. The GTA is a large city and your location was deep in Scarborough. Unfortunately the part you needed was in Brampton.

We always give our prices up front before doing any billing or work in your case this was done as well. It is of course your decision weather the cost is acceptable. Your message says that you ended up spending $300 with another company same exact price as us as we already had come and diagnosed the problem and knew exactly what was wrong after spending over three hours on three separate visits at your home.

We are happy that everything is working well now at your home and that you are warm which is the most important aspect. Service calls tend to be expensive and frustrating at times especially in such a large city wish we could have been better assistance to you and we wish you a good holidays!

Denys in
Denys in
1 review Aurora, ON
10/10

Very responsive and quick furnace repair

Team was great, came on the same day. Provided me with the detailed report on what will be done. Repair was completed within 2 days as some parts where required.

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Company Response

Hi Denys thank you for the great review. Keep us posted if there is anything else you need.

Brian in Toronto
Brian in Toronto
1 review Toronto, ON
1/10

Our Experience- you decide

Here is a timeline of facts for this review on an electric furnace -
A/C installation by Green Approved Solutions

Green Approved Solutions was chosen from 3 companies RFQ

Jason quoted on two devices, one of which brand we knew

Short time after signing Jason informed us the unit we knew of couldn't do
what we needed. we went with the alternate (this was the first of the
many "I'm sorry" from Jason)

Installation day: GAS showed up with an, apparently. "repackaged" device
that would not function. a new device was ordered for installation the
following week

GAS returned with new device. Installer spent much of his time talking on his cell
to someone about the electrical hookup. After most of he day had passed
the installer abruptly left with no explanation. Jason called to say the
installer was not confident about doing the electrical hookup and that
another person (on another day) would come and do it.

2nd installer came and began installing to the existing duct work and
run electrical.

After some hours the system was 'ready' to be tested. Installer started
the A/C. Nothing came from the vents. I discovered the air was blowing
out of the return vent. I asked if this was a polarity issue with the
fan ..."Yeah something like that" said the installer.

More time passed and it was declared that the unit was ready again...I
was asked if I noticed any difference about the units install (I didn't. not
being a furnace pro) NOTE: later to realize that the unit was turned
180 and the back of the unit was facing outwards. A/C hoses exposed.

Tested the heating function next now that air was flowing through the
normal vents.

Heat flowed through the vents. But, it also began overheating the
electrical line connected to the unit

Installer said he'd have to come back another day to re-do the wiring so
as to "not burn your house down"

He did, unit operates, wiring does not overheat and we are using it now,
but checking the wiring.
Called/emailed company to detail this experience to owners. No one responded

This was our experience with Green Approved Solutions. Will update as events unfold

1 of 1 people found this review helpful.
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Company Response

Thank you for your feedback . Although our goal is for every installion to go 100% smooth, there are some occasions where exterior factors come into the mix. Your install was including lots of custom factors to convert an oil to full electrical variable furnace and AC.

We had to run back to the manufacturer because they sent a scratched electric furnace that we didnt think was acceptable to install. Unfortunately due to the rarity of the furnace requested from the manufacturer this replacement was beyond our control. There was a wait period of almost a week! We are happy that everything is operating perfectly now and remember if there is anything you need our work is 24/7 guaranteed

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Green Approved Solutions Heating And Cooling

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Toronto’s Leading Heating & Cooling Company

CATEGORIES
Heating & Air Conditioning
SERVICES
Heating/Cooling/Furnace Repair and Maintenance/Water Treatment and Duct Cleaning
WEBSITE
http://greenapprovedsolutions.ca/
PAYMENT METHOD
E-Transfer, Cash, Cheque, Financing Options, Major Credits Cards
MEMBERSHIPS
TSSA - Technical Standards and Safety Authority
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, ask for details.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.