Green Approved Solutions Heating And Cooling

Heating & Air Conditioning
Vaughan ON L4J 0A6
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HomeStars
Heating & Air Conditioning
Green Approved Solutions Heating And Cooling
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84%

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Reviews by rating (past 12 months)

Reviews for Green Approved Solutions Heating And Cooling

Average customer rating:
8.9 10 (60 reviews)

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Max in Oshawa
Max in Oshawa
1 review Oshawa, ON
0/10

Completely unprofessional

I called John and he said he'll get back to me in ten mins. after 2 hrs, I called back. He said he couldn't do anything that day (even thought they're supposedly open 24/7). He came in next day (sat) for an inspection. I told him I suspected I had a leak and needed a top up but he should check everything since I'm paying for it. He told me everything looked good and I did need refrigerant. Quoted me almost $700. That afternoon, Rob came over to add refrigerant. After a while I get a call from John saying that my compressor is blown and I need a new AC at $2500. I can pay a sur-charge to have the warehouse open on the weekend or wait until Monday. I said since they are supposed to be open 24/7 and he misdiagnosed my issue, he should at least absorb the sur-charge. he refused. I went the next day to check my unit and low and behold my capacitor is bad. just ordered it on amazon for $20 and cancelled my AC install. Completely unprofessional and incompetent. I only went there due to high google review and guarantee. I suspect most reviewers are family and friends. Buyer beware.

Approximate cost of services:
$107.00
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Company Response

Max, i am really sorry to hear about your experience!

We checked your capacitor twice and it is not the issue!

Your repair breakdown
AC fill up $300
Leak sealer and test solution $185
Visit and diagnostics $95

Everything plus tax

John showed up at first and left you a quote for the repair. When Rob showed up to fill up your AC he noticed your compressor is not responding correctly but the fan is spinning so the fill up wont solve your problem long term. We dont like to change unnecessary parts and leave the unit not working again in a few weeks or months. . As a safe guaranteed fix you do require to change the condenser outside. If it was only the capacitor it would have been a very cheap fix and we would have done it on the spot.

Unfortunately, it is peak season for air conditioners we didnt have your size AC in stock in our warehouse. So we could place an emergency for our supplier to open the warehouse for us on a Saturday afterhours for. $250 charge and we would of got it installed for you asap otherwise Monday.

We do have 24/7 service as i said if it was a quick repair we would of done it asap as we carry all parts in truck

We apologize for your experience and happy you can fix air conditioners on your own without professional help!

You wrote the review before changing the capacitor saying its the capacitor! That will not get your AC running.

Give us a call and we will refund our visit charge!

Have a nice day!

Ben in Toronto
Ben in Toronto
0 reviews Vaughan, ON
10/10

Work was completed in a timely fashion.

Excellent customer service from Green Approved Solutions Heating And Cooling for annual inspection of furnace. Friendly and efficient service included in annual service plan. They called first to ask if they could come before scheduled time as previous call ended early. Work was completed in a timely fashion.

Approximate cost of services:
$500.00
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Company Response

Hi Ben thank you for being a committed customer. As part of our worry free plan we set reminders to take care of your furnace so that you wont need to worry. Keep is posted if there is anything you need

Kristie in Toronto
Kristie in Toronto
1 review Vaughan, ON
10/10

Thanks for making us warm again!

Just had Green Approved Solutions Heating And Cooling come out and fix my furnace, super professional and the nicest guy to ever come out and fix something for me! Would definitely recommend them to to anyone! Thanks for making us warm again!

Approximate cost of services:
$500.00
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Company Response

Hi Kristie and thank you for the positive review. We are very pleased to hear that you are happy with our tech. Let us know if there is anything else you need

Bob in Toronto
Bob in Toronto
0 reviews Toronto, ON
10/10

We recently purchased a new furnace and humidifier fromGreen Approved Solutions Heating And Cooling

We recently purchased a new furnace and humidifier fromGreen Approved Solutions Heating And Cooling . From start to finish we dealt withJason and he was extremely professional and made sure that we were happy the whole way. Of the 4 quotes we got, they were the only ones that recommended the multi channel which would drive air to the top of my townhouse. Its now after the installation, and I could not be happier. Even the team Jason brought with him was beyond friendly and professional. Very nice group of guys who really know their stuff well. Highly recommend them to anyone

Approximate cost of services:
$800.00
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Company Response

Hi Bob. Thank you for the great review. We will inform Jason and the crew that came to your house. If there is anything else you need let us know.

Andy in Toronto
Andy in Toronto
0 reviews Vaughan, ON
10/10

This was the first time I called the people at green approved solutions

This was the first time I called the people at green approved solutions and they came over immediately. Our furnace broke and they replaced it the next day! They were helpful, polite, and saved us from freezing. Thank you

Approximate cost of services:
$800.00
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Company Response

Hi Andy, thank you for the positive review. We know how impressed service calls are at this time of the season. Glad we could help, let us know if there is anything else you need

Private User
Private User
Private User reviews Vaughan, ON
1/10

Lack of transparency (no written quote) and efficiency. Over-priced

Called GAS for a furnace inspection b/c my furnace was suddenly taking 5-10 minutes to start. Jason (regional manager) quoted me $150 for the inspection. Upon arrival, he walked straight into my carpeted house without taking off his shoes (took them off later). Looking at the error code on my furnace he said "we need to replace the pressure switch; we don't carry any parts...so we'll have to come back and I have to charge you another $150". I told him the code did not necessarily mean a faulty switch, that it could be a legit pressure issue for example. He hesitated then said he could blow in the tube and check that the outside pipes are not blocked. He spent about 10 minutes looking at the furnace before billing me the $300 + tax. He told me this fee only covered replacing the switch and that if there was some other problem, they would diagnose further and it would cost me more. I asked if I was getting an inspection as requested for that price and he told me in an irritated tone all the work he did and that he could not check for carbon monoxide b/c the furnace was not running (it usually starts in a few minutes when turned on). I received a payment notice which did not specify anything I paid for. When the tech came back to change the switch (under 10 minutes labour) it did not solve the problem. He spent more than an hour testing the furnace - referring to my owner's manual - until he finally said it was probably the motherboard. Jason quoted me an additional $300 + tax to get that fixed. I let him know $600 + tax to diagnose and install a motherboard was unreasonably expensive - another company I contacted was also incredulous (they offer a flat rate for diagnosis and provide detailed quotes; $300 should be more than enough to diagnose and replace a faulty motherboard). Buyer beware.

Approximate cost of services:
$339.00
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Company Response

Hello,

Since 99% of our customers are satisfied with our service we know your situation. First of all, we are very sorry you feel this way.

Breakdown was:
Furnace diagnostics and inspection $150
Get and change broken pressure switch $150
After running further testes for 3 hours we found that your motherboard was faulty as well and it does cost $300 to fix (as quoted by everyone else in the industry) and this is exactly the same price you got from another company.

So the total is $600 (diagnostics, change pressure switch, change motherboard)

If you would call us and say i need motherboard replaced only, then the charge would be $300. But you didnt know what the problem was until our diagnostics.

Our pricing does include travel time and services. We understand how you feel, that the prices seem expensive. The GTA is a large city and your location was deep in Scarborough. Unfortunately the part you needed was in Brampton.

We always give our prices up front before doing any billing or work in your case this was done as well. It is of course your decision weather the cost is acceptable. Your message says that you ended up spending $300 with another company same exact price as us as we already had come and diagnosed the problem and knew exactly what was wrong after spending over three hours on three separate visits at your home.

We are happy that everything is working well now at your home and that you are warm which is the most important aspect. Service calls tend to be expensive and frustrating at times especially in such a large city wish we could have been better assistance to you and we wish you a good holidays!

Denys in
Denys in
1 review Aurora, ON
10/10

Very responsive and quick furnace repair

Team was great, came on the same day. Provided me with the detailed report on what will be done. Repair was completed within 2 days as some parts where required.

Approximate cost of services:
$500.00
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Company Response

Hi Denys thank you for the great review. Keep us posted if there is anything else you need.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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