Maple Leaf Mold Removal

Mold Detection & Removal
Toronto ON M6P 1Z2
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Mold Detection & Removal
Maple Leaf Mold Removal
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94%

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Reviews for Maple Leaf Mold Removal

Average customer rating:
9.6 10 (46 reviews)

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Gavin -.
Gavin -.
3 reviews Toronto, ON
10/10

Toronto Reno

Rob and his team are very competitively priced, professional and great to work with. I have priced several companies to do this work and I keep coming back to Maple Leaf Mold Removal. Would 100% recommend.

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Company Response

Thank you for taking the time and providing us with a review. Always a pleasure working with you and your amazing general contracting firm Oakley Construction

Private User
Private User
Private User reviews Orono, ON
1/10

A disappointment. No real help for tenants.

I am a tenant and I needed help with mold in the basement of the apartment I am currently renting. When I called, their secretary was very polite and listened while I explained my situation, she insisted they could help me with my specific issue so I scheduled an appointment. I was sure to mention that the results from the inspection were to be presented in court and I was assured I had called the right company. Their website had even mentioned helping with tenants and the LTA so I was confident.

They were late on the day of inspection (apparently because of traffic) and didn't call to let me know; the call ended in a cancellation for that day as they were still quite a distance away. I rescheduled for the next day as they were extremely apologetic. They arrived on time for the rescheduled appointment.

When Robert arrived he was polite and apologetic, he also was adamant to assure me he would be extra thorough as his reputation was already compromised since I didn't receive a call explaining he was running late. When I showed Robert the condition of the basement he insisted that I would only need an air quality test, though I questioned him due to needing to be thorough as this matter would be before the courts. I even mentioned that cost wasn't an object as I would be going to court to recoup my costs. He told me that by the looks of things I had a good case without doing an infrared scan or additional tests so I followed his recommendation as he seemed to be rather credible. Their website had gone into detail of how they are able to help tenants so I was confident he knew exactly what needed to be done.

I waited the usual time for the results, I didn't have to wait to receive them. When I opened the email containing the results I was shocked to see only an attachment containing the results. There was no description to what I was seeing. I actually had to research what all of it meant! When I contacted Maple Leaf Mold to attain a better understanding of what I was being shown I was told exactly what I could read on the results, "NOT ELEVATED". NO OTHER INFORMATION WAS PROVIDED! I emailed them again only to be told...

"The air quality test conducted in the home did not find elevated levels of mold in the home at the time of the test. This is a fairly good result considering the age and condition of the home.

The report issued by the lab was concise and detailed in its explanation of the results themselves. Further verbal discussions with the client were attempted however we were unable to connect.

The balanced nature of the report may not offer the client an instrument with which a successful challenge can be mounted against a Landlord however it is a true picture of the quality of the air within the home at that time."

...sent to me by his secretary via a forwarded email from Robert. I also had to state that phone calls were not a feasible form of communication on the matter because it will be before the courts and that I will need written correspondence to be able to present the findings. I had even brought concerns to how UVC lights and air purifiers were being run just prior to testing yet no mention was made in return to my concerns. Robert basically just read the results word for word and offered no interpretation outside of the written results. I could have done the air test myself, tested it through a 3rd party company, and gotten the SAME results for a fraction of the cost. A true waste of a family's hard earned money.

His lack of thoroughness has cost me $475 plus tax and has provided me with nothing other than a growing problem (literally) and a bunch of disappointment. The biggest problem is now I cannot afford to have a truly qualified person complete another inspection since the problem is now worse, all thanks to the lack of thoroughness by Maple Leaf Mold. If you are a tenant or someone who prefers a thorough approach I strongly suggest finding a different company to tend to your mold complications.

NOTE: They no longer have written claims to helping tenants with complications regarding mold and the Landlord Tenant Act displayed on their website so I am no longer confident in anything that they claim. The removal of this information from their website definitely raises some questions to the validity of their claims in helping tenants.

ONE STAR given ONLY because the phone conversations were polite, as was Robert.

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Company Response

Thank you for taking the time to provide us with your feedback. While factually incorrect in a number of areas, we strive to clearly understand any issues brought forward by our customers.

To provide context, our Contract was to complete an unbiased Air Quality test in your home as specifically discussed and agreed by you before we even arrived.
The test was described in further detail when the technician arrived. It was important to us to double check that you understood why this type of test would be the most appropriate, accurate and detailed, particularly since you needed a detailed written report. The test was completed and submitted to an unbiased third party lab whereupon the results were made available to you within one day of taking the sample. This five (5) page detailed report was provided to you via email and two (2) follow up calls where made to you to discuss the results in detail and what they meant to which you did not respond to. An email was sent to you as a last resort in order to provide you with some context as to the results of the test.

The results of the test outlined each type of mold species that was detectable as well as the levels that were present. The report further detailed the impacts of these species have on human health among other things.

The resulting lab report was very clear and explained each item in detail, it's five pages long...it unequivocally provides context and information that can easily be understood. If clarification was needed a return phone call to our messages was all that was required.

Your review is not a factual account of the events...it is inaccurate in its approach and false in its nature.

First of all, we cannot change the results of these tests to suit the wishes of Landlords or Tenants...they are what they are. Sometimes these results will not be what customers hope they will be or believe them to be.

The report provided you with written facts that countered your position, NOT ELEVATED does not support your claims of mold contamination in your home. If an explanation of this term needed further clarification, again, perhaps a return call was warranted. We were available to talk about this at any time.

Lastly, we have don't claim to represent the Landlord and Tenant Act and our web page hasn't been edited in over a year. We provide unbiased testing services to both tenants and landlords

We were just the messenger that provided you with data when you look at this in closing...and do not deserve this inaccurate review.

Sue.in.Toronto
Sue.in.Toronto
5 reviews Toronto, ON
9/10

Mold Remediation in Condo HVAC

Had a mold problem in the HVAC system of my condo. Contacted Maple Leaf Mold, and Robert came out to inspect the problem, and provide a quote. Work completed a couple of days later. Even called to say he was going to be late (traffic). Work was thorough and well done, and included remediation and reinsulation. Robert was kind enough to come back the next day when I had questions. He showed me photos he had taken before commencing work which showed that apparently an earlier contractor had removed the condensate line (which is quite possibly what caused the mold to build up!) Thanks for the great work.

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Company Response

Hi Sue,

Thanks for taking the time to provide us with your positive feedback. Mold in an HVAC is a common problem and Maple Leaf Mold have experts to help you resolve and identify the issues.

We wish you a happy, safe and healthy future in your home.

Thank you for your business!

With Sincere Gratitude,
Maple Leaf Mold Inc.
416 254-7256

Private User
Private User
Private User reviews Oakville, ON
10/10

Great service

If you require this type of service, you are at the right place. Prompt and friendly.

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Company Response

Thank you so much for the positive feedback. At Maple Leaf Mold we strive to be customer centric at each step of our process. We value YOUR concerns and make them OUR priority.

Thank you again for your business and we wish you a healthy and happy future in your home.

With Sincere Gratitude,
Maple Leaf Mold Inc.
416 254-7256

Private User
Private User
Private User reviews Oshawa, ON
10/10

Mold Removal

Mold was removed from bathroom and bedroom. Great and prompt service. Work was done in one day.

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Company Response

Thank you for the positive feedback. At Maple Leaf Mold, we do our best to deliver on our brand promise at every opportunity. "We're here to Help!"

We wish you and your family a safe and healthy future in your home!

With Sincere Gratitude,
Maple Leaf Mold Inc
416 254-7256

Private User
Private User
Private User reviews Burlington, ON
10/10

Attic Mold

On time, very polite team. The technician came out the day I called showed me pictures and explained what was required.
The attic access hatch is located in a small bedroom closet. Despite cramped working space, they took no short cuts with respect to containment protocols.
On completion of their work, they left the work area spotless and replaced the window screen and closet door that I had removed in anticipation of the work.
They didn’t have to do that but, they did.

Very happy all around

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Company Response

Hi John,

It was our pleasure working with you! And we were happy to address your concerns! At Maple Leaf Mold we make your priority our priority!

We wish you and your family a safe, healthy and happy future in your home.

Thank you for your business!

With Sincere Gratitude,
Maple Leaf Mold Inc.
416 254-7256

Private User
Private User
Private User reviews Toronto, ON
10/10

Professional, efficient, and helpful

Maple Leaf Mold was quick, efficient, professional and helpful. Finding something wrong in your house is a stressful situation and they immediately made it clear they would properly fix the problem ASAP. And then they did it! It really put me at ease and made the whole process manageable! I highly recommend.

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Company Response

Thank you for the positive feedback!

At Maple Leaf Mold we strive to make your unwanted mold/asbestos/lead issues less daunting and remedy it as soon as possible. We're very pleased with the results of your project and wish you and your family a safe and healthy future in your home.

With Sincere Gratitude,
Maple Leaf Mold Inc.
416 254-7256

Private User
Private User
Private User reviews Toronto, ON
10/10

Attic mold remediation

Sent in my request for quotes, was contacted on the 18th, had the inspection that afternoon and booked the job in for the 20th. The guys had to come in the early morning to beat the heat in the attic and were done before 9. Left behind zero mess, were considerate and professional.

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Company Response

Hi,

Thank you for the positive feedback. At MLM we make every attempt to react expeditiously whenever possible and demystify your mold concerns. We we pleased that we were able to help you with this matter and wish you and your father a safe, happy & healthy future.

Thank you for your business!

With Sincere Gratitude,

Maple Leaf Mold Inc.
416 254-7256

Rob in Simcoe
Rob in Simcoe
0 reviews Mississauga, ON
10/10

Robert is amazing!

Robert has come to my home 3 separate occassions to help me decide what to do with the mould situation. Honest, fair, empathetic and super helpful.

I've arranged for Maple Leaf to conduct an air quality test to determine conclusively.

Standup group, plenty of experience and happy to work with them!

Thank you thus far Robert and Maple Leaf!

Highly recommended!

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Company Response

Hi Robert,

Thanks so much for the great feedback! We welcome and appreciate your queries and understand individual Mold issues can be daunting. We're here to help you find the best solution to your problem.

Thank you for your business!

With Sincere Gratitude!

Maple Leaf Mold Inc.
416 253-7256

Gary Hartling from Burlington
Gary Hartling from Burlington
1 review Burlington, ON
10/10

removal of mold in Attic

I called the company on a Monday afternoon. They responded right away and were at my house at 9:00. Robert was very professional and explained everything. He then provided a written quote on Wednesday and the Mold was removed on Thursday. This is exceptional service. For anybody that needs this type of service, I highly recommend them. They were top notch from start to finish.

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Company Response

Hi Gary,

Thank for taking the time to provide your positive feedback. We were happy for this opportunity and always ready to help. We make Your issue Our priority.

We wish you and your family a Healthy, Happy & Safe future in your home.

Thank you for your business!

With Gratitude,
Maple Leaf Mold Inc.
416 254-7256

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Maple Leaf Mold Removal

Ranked Best of 2020, we are a professional mold / asbestos / viral / lead inspection, disinfection and removal company active within Southern Ontario.

We are the only company to offer inspectors who are certified both as mold inspectors as well as certified home inspectors, (CaNACHI). With this level of knowledge we can provide you will insights others can't.

We offer three (3) hour turnaround times during regular business hours for inspections...with this level of customer service it's easy to see why we are the best at what we do.

And we pay special attention to the challenges you face when you are concerned about your families health.

Maintaining a healthy indoor environment can easily be done with help from our trained and experienced professionals. The air you and your family breathe may be contaminated with black mold spores and other contaminants and dangerous particles. The only way you will know for sure is to have the air in your home inspected. We will be able to provide you with the solutions you need to insure you are breathing fresh and healthy air. When you work with us, you work with specialists who are seasoned, knowledgeable, and who regularly keep up with learning about the latest trends being made in the industry.

Our reconstruction teams are licensed City of Toronto contractors and we are also approved by the Province of Ontario’s GreenON Funding, something you will not find any other mold removal company has.

Our professional approach includes the following:

-Showing up promptly for your appointment, and prepared with the materials and the latest moisture detection and thermography tools we need.
-Respect for your home and personal belongings
-A thorough examination of your potential contamination issue
-Effective solutions based on the particular problem found in your home
-Professionals ready to address all of your questions and concerns
-Use of high-quality testing equipment and gear for accurate results
-Timely service that doesn’t keep you waiting

Take the next step and give us a call today. We thank you for your interest in our services, and we look forward to hearing from you soon and helping to improve the air that you breathe each and every single day!

CATEGORIES
Mold Detection & Removal and Asbestos, Lead, and Radon Removal
PRODUCTS
Safe Botanical Disinfectants
SERVICES
Mold inspection services Mold Removal services Asbestos Inspection services Asbestos Removal services Covid-19 Disinfection Services Flood Damage Repair
BRANDS
Benefect line of disinfectants
STYLES
Mold removal to IICRC S520 Standards Virus disinfection to Health Canada standards
SPECIALITIES
Mold Removal to IICRC standards Anti-Viral services to IPAC, (Infection Prevention and Control Canada) Standards Asbestos Abatement to Health Canada / MTCU / Ministry of Labour standards
WEBSITE
https://mapleleafmold.ca/
YEAR ESTABLISHED
1995
PAYMENT METHOD
E-Transfer, Cash, Cheque, Visa, Mastercard
LICENSES
IICRC - Mold Remediation Technician / Water Damage Technician CaNACHI Mold Inspector
MEMBERSHIPS
IICRC, CaNACHI, IAQ2
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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