Poor response time and broken promise
I signed up for one of simply smart homes free installation of Nest Smoke and CO monitor by listening to their sales pitch. Before the sales pitch was completed, response was great and timely; however, after deciding not to proceed, the consultant / company never responded to my email / SMS regarding the free installation of the Nest monitor even though the consultant mentioned that he will stopped by in a week again to install.
From this act, I am not sure if they would offer great after sales customer service simply because they could not even keep this simple promise.
I still hope that someone from the company would follow up on this
- Approximate cost of services:
- $0.00
- Company Response
Dear Derek, we are truly dismayed to hear of your experience. We would definitely love the opportunity to make this right with you if you'd be willing. Kindly email us your registration information so that we may follow up accordingly. info@simplysmarthome.ca ATTN: Kiara
We look forward to hearing from you.Kiara
Simply Smart Home Customer Relations