Products are good but the service is terrible
The products are great and are getting serviced properly by Simplysmarthome( paying $200 monthly) however its the worst customer service experience I've ever encountered.
I've been dealing with some issue for the past 3 months and have been running in circles with the customer support. The team is incompetent of taking notes or following the process as every new advisor I speak to has minimal understanding of the issue. "We are checking with billing" and "we are contacting our management" are the two statements they use as an excuse to the poor service they offer.
There needs to be a better management and better training for the exployees so they can serve their customers better.
A note to SimplySmartHome:
Its almost 2022, when I hear you say "we don't send emails to customers to notify of their request status", it is beyond acceptable and you should adapt to the changing needs so you can keep your customers informed and start sending invoices as well (Invest some money to improve)
- Approximate cost of services:
- $200.00
- Company Response
Dear Reviewer,
Thank you for taking the time to share your feedback. We are glad to hear that you find our products great and that they are being serviced properly. However, we apologize for the poor customer service experience you have encountered.
In order to work towards resolving the issues you have encountered, we kindly request that you provide us with your name and contract information so that we can investigate the matter further and take appropriate measures to address your concerns. Please feel free to reach out to our customer service team at +1 855-227-7234 and we will do everything we can to assist you.