I called Edward to replace a moldy gasket; the washer itself was working just fine. He worked fast and gave me helpful tips on how to keep the new gasket from getting moldy. I felt like I was dealing with a professional.
But ever since the gasket was replaced, my washer has been malfunctioning so badly that I have to get involved three or four times to get a load to finish. I have tried numerous times over the last three months to get a hold of Edward for a follow-up visit, and I have experienced cancelled appointments, ghosted text exchanges, and contact numbers that seem to change at random.
I solidly believe in giving contractors a chance to address any issues before giving a low rating on social media, but I've reached out multiple times for a follow-up to no avail. I'm afraid I can't recommend this company.