Home Water

Water Filtration & Purification
Toronto ON M5C 2K3
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HomeStars  >  Water Filtration & Purification in Toronto  >  Home Water  >  High Pressure sales tactic, no mention of 8 yr contract
Private User
Private User
Private User reviews Orangeville, ON

High Pressure sales tactic, no mention of 8 yr contract

BEWARE!!! I was pressured into signing up in July 2016. Salesperson did not mention anything about the 8 yr. term of the contract. I do remember him mentioning that they would install it for free (I subsequently learned that by selecting that option I agreed to the 8 yr term). I'm trying to get out of it but they say I need to pay $600 and a $190 removal fee. I already had it removed when I installed a new water softener. Still dealing with them. Very misleading and high pressure sales tactics.

Do not get pressured into their high pressure slaes tactic.

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Company Response

We perform a verification call prior to scheduling an installation to ensure that customers have an opportunity to ask any questions or change their mind. Our goal is always to provide the best possible customer service and we would like the opportunity to speak with you regarding any concerns that you may have. We will then do our best to work with you to resolve them. We would appreciate it if you would email us at purewater@homewater.com and provide us with the best telephone number to use to contact you along with your address so that we can locate your account. If you have a preference for us to call during a certain time frame, please let us know and we will do our best to accommodate you. Once we receive your email with your phone number and address, one of our Managers will contact you to learn more about any concerns that you may have. We look forward to hearing from you.