Don't get trapped this is money making company!!
Can you believe that I was charged 3 times for one account (Service) from this useless company!!
Yes we started with them with the basic filtration in our home with an agreement of upgradation to our new home what we bought in another location after 3 months.
Setting up a new account was easy for them but despite returning of the equipment from the old home which was done by Home water team, I was continuously charged from Enbridge, and 2 payments from my TD until after 18 months when I noticed and blocked the payments.
I had to call Home water with no luck to fix this issue and return payments!! Only resolution was given to pay for the more money or else cancellation of the account was more than 900 dollars. I felt helpless and ripped off. Please don’t do business with this company ever.I am planning to go to consumer court for justice.
- Approximate cost of services:
- $300.00
- Company Response
We understand that billing errors of any kind are very inconvenient. If we are notified of a billing error, we make every effort to correct it. We trust that any errors on your account have now been corrected however, if you feel that there are outstanding billing errors, we would certainly like to speak with you so that we can review your account and make any necessary corrections. Please email us at purewater@homewater.com and provide us with the best contact telephone number along with your address so that we can locate your account. If you prefer to have us call during a certain time frame, please let us know and we will do our best to accommodate you. Once we receive your email, one of our Managers will contact you as soon as possible.