Clearly Clean Window Service

Window & Gutter Cleaning
Toronto ON M4S 1B4
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Jonathan in Toronto
Jonathan in Toronto
1 review Toronto, ON
1/10

Missed a window

They did a great job on all of the windows but one, which is seemed to us they missed. It was a window that was hard to reach.

We contacted them about it and they replied "Most of your windows had cement on them or construction debris. This cannot be removed by a regular cleaning (which is what I did and charged for). A post construction cleaning is an additional fee." Given that all of the other windows were noticeably better, but this one not, it seems to us that they missed it and are unwilling to come back to fix the problem.

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Company Response

Dear Jonathan,

I am sorry you were not 100% satisfied. As the business owner and the sole worker (as I have no employees or middlemen), I am absolutely confident in the service I provided. I am sorry your high expectations were not met. It can be compared to going to the dentist for teeth whitening and having the expectation your teeth will become as white as a sheet of paper when it is not possible if you consider the age, wear, tear and condition of your teeth. But then your dentist advises that the only way to have your teeth that white is to pay a premium and place veneers. Such is the case with the service I provided.  

I did a regular window cleaning which does not remove all post  construction dust, cement, and glue on your windows. Some windows were dirtier than others.

Again, as outlined in the signed estimate terms and conditions:

"By signing below, I understand that final results vary depending on the age, condition, type of window, the last time they were cleaned and if there are any mineral deposits."

Your final results were affected by the fact that your windows were in a post construction  condition. The fees agreed upon were for a regular window cleaning. It did not become apparent this was post construction until my arrival. But I honoured the fees quoted and the type of service requested. Again, I stand by my work and apologize for your lack of satisfaction.