Maid Pro Thornhill

House & Apartment Cleaning
Markham ON L3T 6K6
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90%

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Reviews by rating (past 12 months)
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Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Maid Pro Thornhill

Average customer rating:
9.2 10 (37 reviews)

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Heidi in Scarborough
Heidi in Scarborough
0 reviews Markham, ON
10/10

Clean, careful, special touch-3 story home

Stacie is thorough, conscientious and especially careful during COVID. The cleaning products, vacuum, mop and cloths are high quality, and there was no cleaning smell or remnants of fabric afterwards. I have dogs. Stacie was patient and playful when they greeted her. She also added a thoughtful "extra' -- I had some lose photos that slipped off the informal place I had them and after she left, I noticed that she put them all up where they had been in an organized way, which I appreciated.
One time, I asked for some extras such as cleaning the oven, ceiling fans and more detailed cleaning of the blinds, which MAIDPro are happy to do if you ask them.

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Company Response

Hi! Thanks for leaving us such a wonderful review. We are glad that you are happy with your clean--our dedicated staff will be pleased to learn of your high praise.

Elin
Elin
3 reviews Toronto, ON
2/10

Thorough house cleaning

I specifically told the owner that I was looking for a team that would clean my house from top to bottom before I moved in with all my belongings. I had some minor work done in the house and wanted to be sure that everything was spotless and dust free.
Unfortunately, there were many areas overlooked and I emailed the company pictures with my complaints. They were nice enough to send someone back for a couple of hours but it just wasn't as clean as I hoped.

If you are looking for professional cleaning, these aren't the folks to be using. If you are looking for an expensive cleaning service, then they are it. Had I known, I would have hired a cleaning person at $20 an hour rather than $50 an hour for just an ok job.

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Kristind in Markham
Kristind in Markham
1 review Markham, ON
10/10

Great job!

We’ve been using MaidPro for a month and have been satisfied every time! They are friendly and do a thorough job. Tricia does an amazing job. I would highly recommend them.

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Company Response

Thanks for the great review! Tricia is the best! We look forward to working with you again soon!

Private User
Private User
Private User reviews Markham, ON
10/10

Bi-Weekly Housecleaning

Our usual cleaner was ill and Maidpro sent us Stacey who was able to do a wonderful job as our previous cleaner. She was efficient and friendly and willing to use our products and vacuum cleaner.

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Company Response

Thank you for the awesome review! We're glad you liked Stacey's work and hope to work with you in the future!

Oveeta in Toronto
Oveeta in Toronto
0 reviews Vaughan, ON
10/10

Amazing and consistent

I have been getting bi-weekly cleaning for over a year. I used other services, but they were not consistent in terms of quality level of cleaning or I could not get a regular schedule. MaidPro is organized, I get the same person every two weeks. Stacey does a fantastic job! She is personable, takes her time and gets the job done. I am very happy with the service I receive from both Stacey and the entire Thornhill MaidPro support team.

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Company Response

Thanks for the amazing review Oveeta! We love cleaning your home.

Newf77 from Markham
Newf77 from Markham
0 reviews Markham, ON
10/10

House Cleaning

Judie is awesome! Every time i come home to my house after Judie has cleaned, it’s like a weight has lifted from my shoulders. Everything sparkles and things that have been in limbo land for weeks have been organized. When life is hectic, home can feel good with such professional help! thank you :)

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Company Response

Thanks so much for your great review! Judie is the best!! We're so glad to help you out!

Private User
Private User
Private User reviews Vaughan, ON
9/10

Great services from MaidPro

Leahra and Breanna did such a great job at cleaning our home! We are very happy with the result! Debbie, the operations manager, was so nice and she always helps accommodate the schedule to fit our needs.

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Company Response

Thank you so much for your review! Our whole team really appreciates your feedback!

Tom A.
Tom A.
2 reviews Markham, ON
3/10

House cleaning

Surprisingly disappointing, particularly given the other Homestar ratings on the basis of which we had opted for MaidPro.

1. When Jonathan confirmed the cost by email, it was higher than what he had quoted when I was at the Thornhill location. I contacted him regarding this, he apologised, and provided a revised quotation. Had I not noticed, however, the higher price would have prevailed.
2. Although certain aspects were done very well, even immaculately in a given area, others remained untouched (e.g., in the bathroom – see photos of 2 examples attached). My wife and I both have significant health problems and were advised to have the house “professionally” cleaned since we were hoping to sell it. The work was done on Friday, June 14, 2019 and we spent the entire weekend doing our best to do what hadn’t been done by Maidpro. We had been informed that any additional work and time required by MaidPro would need our prior approval, which we’d gladly have provided to get everything done properly. However, the 2 ladies simply left after the quoted time. Consequently, one must assume that from MaidPro’s perspective the unsatisfactory result we were left with isn’t unusual.
3. One of the ladies knocked over and broke a vase containing a priceless orchid which – unlike others – bloomed each season. Given our disappointing experience otherwise as well, I had simply asked Debbie to process the payment and “we’ll consider the matter closed”. She emailed the invoice. If I had questions, I was to contact her. On June 22, 2019 I followed up with “some possible future food for thought” via email, stating: “Especially given MaidPro’s favourable HomeStars ratings, we found our particular experience quite surprising (e.g., it was both interesting and disconcerting that not even a simple apology was minimally forthcoming from anyone at MaidPro after what happened). Several others had considered enlisting MaidPro’s services, but now no longer are.” The work was done in mid-June 2019; so far (i.e., now early August 2019), however, there’s been nothing further.

It seems that even Homestar ratings do not necessarily reflect the experience of all concerned with a particular business, as we’ve experienced first-hand.

1 of 1 people found this review helpful.
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Company Response

I am so sorry you were disappointed with your services. Please call me directly at 289-807-0408. I would like to discuss your experience and make things right. I look forward to hearing from you.

Shira in Toronto
Shira in Toronto
1 review Toronto, ON
10/10

Love my clean home

I had been thinking about getting a cleaning service and I'm so happy I finally did it! The customer service at Maidpro is incredible. They are kind on the phone, you feel like they care about you- not just your home, and I love that they believe in their staff. I spoke to Debbie on the phone to coordinate the clean and she said to me, " Judie will be coming today, you are going to love her." AND I DID! Judie was such a pleasure to have in my house and she did a spectacular job. I look forward to each clean :D

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Company Response

Wow!! Thanks for the amazing review! Debbie and Judie are both thrilled that you're so happy! We can't wait to see you again soon :)

Private User
Private User
Private User reviews Markham, ON
10/10

Great Cleaning Service!

I just wanted to comment on the great service maid pro has done for my home. I have gone through a few cleaning services and have always had issues. MaidPro staff is very professional and do a fantastic job. Our cleaner, Brittany, has been a fabulous employee and completes the job in a very timely but thorough manner. She is very flexible with our requests and extremely diligent. Thank you for your service!

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Company Response

Thank you so much for your review! We really do appreciate the feedback and will share it with Brittney!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Maid Pro Thornhill

We're award winning home cleaners - including Best of Homestars 2019 & 2020- and love to clean through York Region. We specialize in thorough detailed oriented home disinfection including high touch points. Our staff have been through extensive training and are truly the best in the business! When you're looking for maid services in Thornhill, ON look at MaidPro. We're making Ontario shine, one house at a time, serving the entire Vaughan and Markham area. MaidPro is Thornhill's premier cleaning service. Whether you want weekly, bi-weekly or just a one-time house cleaning, we'll design your maid service around your needs. We understand that hiring a maid service can be a big decision, and we will work with you to ensure your hot spots are cleaned the way you want them done, on time, every time.

MaidPro is Vaughan, Maple, Richmond Hill & Markham's premier professional house cleaning and maid service. Our staff are background checked, bonded, follow a 49-point checklist and use only professional grade products to ensure everything is done right, on time, every time. No contracts, and every clean is backed with a re-clean guarantee.

CATEGORIES
House & Apartment Cleaning
SERVICES
home and office cleaning, sanitizing, disinfection, move-in cleans, move-out cleans,
WEBSITE
http://www.maidpro.ca/thornhill
YEAR ESTABLISHED
2016
NUMBER OF EMPLOYEES
10
RETURN POLICY
24 Hour Re-clean Guarantee
PAYMENT METHOD
Credit Card, Cheque, Cash
LICENSES
Bonded & Insured
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WARRANTY TERMS
24 Hour Re-clean Guarantee
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