Royal York Property Management

Organizing Products & Services
Toronto ON M2J 5B4
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Organizing Products & Services
Royal York Property Management
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84%

This is the average rating based on homeowner reviews.
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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Royal York Property Management

Average customer rating:
8.9 10 (79 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

HORRIBLE

Horrible, horrible company. Beware at all costs. They ask you to pay $750 to show you're "truly interested" in a property. If you back out within 2 days, you can the deposit back. No one from their office answered for the full two days and their phone line dropped constantly. The lease was not even properly completed by the unit owner but they still will not return my deposit. I've been trying to reach anyone at their office for days. The leasing manager is very unprofessional over email (if they even respond) and misspells everything. Absolutely disgusting.

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James in Toronto
James in Toronto
0 reviews Toronto, ON
10/10

Responsive team

Tenant placement is detailed for a reason, they’re doing their job right.. As an owner currently leasing with them, I appreciate it and it has taken a lot of stress out of me.

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John in Toronto
John in Toronto
0 reviews Toronto, ON
10/10

Legitimate

Great company to work with and 100% legit services. From placing the tenant to everything else, they offer great prices for really good services. I recommend them. Their customer service is just amazing.

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Steven A Jeffrey
Steven A Jeffrey
0 reviews Toronto, ON
10/10

The best at tenant placement!

From what they were asking of tenants on their application form, I already knew they made a good screening of their tenants. As an owner, I was recommended many tenant prospects, in which I had to choose from.

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Jeremiah in Toronto
Jeremiah in Toronto
0 reviews Toronto, ON
10/10

Good work

Royal York has been managing my property for over 3 years now and I am more than happy! Especially when it comes to their customer service. Every time I call in the wrong department, when they transfer the call, I don’t have to repeat myself again. Seem like very hard-working staff. Keep up the good work!

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Brad in Toronto
Brad in Toronto
0 reviews Toronto, ON
10/10

service level is fantastic

I wouldn’t consider another property management company. The staff are confident and provide a consistent positive experience. Their network is broad and if they don’t have the internal expertise they will find someone who does. As an investor, turnkey solutions are what I am looking for and I appreciate their partnership! They manage 3 properties for me and take all the heavy lifting off of me. They are always seeking methods of constant improvement in client services for both tenants and owners.

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Tom in Toronto
Tom in Toronto
0 reviews Toronto, ON
10/10

Very responsive team

When we were looking for tenants just a month ago, Royal York Property Management stood out because they had a great rate. They quickly helped us get the process rolling, came to do the inspection, and advised us on each step of the process. We were quickly able to secure a family of tenants for our property, and to this day they have gone above and beyond on helping us address repair issues, deal with tenants' requests, and other matters. My overall experience with this company is that it's highly responsible, and very easy to work with.

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Private User
Private User
Private User reviews Oshawa, ON
2/10

What a nightmare

The RPM "house to let" advert was misleading from the beginning. There was no laundry in the main ground floor unit but they claimed each unit has it's own laundry unit which was not true, forcing the main and basement units to share laundry; which was not convenient. They wanted the main unit tenant to pay all the utilities on the property whilst giving the basement tenant all inclusive contract and paying nothing towards his utilities consumption. They would not even disclose the water bill but request inexplicable sum of money towards water bill from the tenant. They were very unprofessional, rude and difficult. They would show up for property maintenance without notice-even on a Christmas day! and had no respect for Covid-19 restrictions. It was a nightmare dealing with them. I won't recommend them even for free.

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Paul O'Neill
Paul O'Neill
1 review Toronto, ON
10/10

BEST PROPERTY MANAGEMENT COMPANY

Royal York was the only company that actually answered my phone calls when I was looking to lease an apartment when I moved to Canada.
Their leasing team was extremely helpful. They assisted me initially to fill the rental application form, provided me all the info I needed to make my move-in process easier. There were no hidden fees, no extra costs. I highly recommend the company.

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christahernandez
christahernandez
0 reviews Toronto, ON
10/10

extremely responsive

My properties are physically well maintained and managed with a convenient owner’s portal that really simplifies my life. More importantly, they genuinely care and run their business with high ethical standards. Strongly recommended them if you are looking for the best!

0 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Royal York Property Management

Royal York Property Management has a broad range of residential properties across the Greater Toronto Area. Our active engagement in real estate management, have contributed to its’ strong standing and high regard in the industry. As property consultants and owners of residential properties, we have an understanding for the meaning – efficient property management. ...
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