Absolute nightmare! I will stay far far away from them. As a house owner, I was approached by Royal York and convinced by their sales rep to try them out. This is where the nightmare begins. I felt that all my rights as a owner is stripped away the moment I said yes for their service. Their internal system is chaotic, no one seems to care about my property. They devalued my rental price and told me it would attract quality tenants to rent cheaper, they told me that they will select tenants and negotiate the price after. They ended up convincing me to list my entire detached house way lower than market price and my desire price. They promised to take professional photos, but the photos were so unprofessional that it made my detached house look like a basement, they missed to take numerous part of the house. As a result, the price does NOT look competitive next to a basement that's lower in price and half the size of my property. I had to call them to mention all my concerns and made suggestions to improve the listing. That aside, the leasing account "manager" never communicated anything with me; arrogant and ignorant. All I did was wait, and ended up wasting months. I do not know much about them, even though they promised 24/7 phone service, my leasing account "manager" or team who know about my property was never available for calls, the leasing manager text me one day and saying that he doesn't want to waste my time (very interesting). I was thrown away like a hot potato. I never received any payment after the lease agreement is initiated, but no one seems to care. I don't feel respected as a owner. Unreasonable conditions were mentioned by tenants and they enforced it on me. The internal management is chaotic. Absolutely horrible communication, not worth the high commission price. Not have a good experience with them.
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