A technician came to give me a quote on fixing my Fischer&Paykel fridge because it was beeping whenever the door was opened. He suggested that we replace the door. When I questioned this, he said he needed to look into and he would get back to me within the next day or two. A week went by and I hadn't heard from anyone. When I called the office, the lady told me she would get back to me that day. Again, I didn't hear from anyone for over a week. When I called again, I asked for the manager who wasn't available. The lady on the phone offered her help. She told me they could change just the heater part in the door and that she would send me a quote to look over. Another week has gone by and I still haven't heard back. It seems $400 dollars to change a small heater in the door was overpriced but I was willing to look over the information and consider it. After the customer service provided, I do not want to use this company for my repair.