Man With A Wrench

Thank you for your feedback regarding the service call. It is certainly not our intention for you to go through something like this and MWAW would like to extend our apology for the way you were made to feel and the inconvenience this situation has caused you, that is certainly not our intention.

At MWAW we have rules and policies that protect our customers from any inconvenient or distressful situations.
For instance if you ever feel like you do not trust the diagnostic of the technician and would like it to be challenged, we will send out our head technicians to assess the situation free of charge, and assess our technicians as well to ensure training is always being provided and everyone is improving. Our HS ratings are not this way because our service is always perfect, but because we make sure our customers needs are cared for despite the outcome of the repair. Please always call us and speak to the customer solutions department to help address your concerns. It especially helps companies like ourselves assess our staff and their faults and improve at no extra cost to you. We take on all the responsibility if our promise of service isn't delivered.

Please allow us the chance to mend this situation as we do have some solutions for you despite the repair already being completed by another party.

There is no information here regarding your address or name and so we are not able to reach out to you. If you can please email us at repairs@manwithawrench.com or call/leave a voicemail at 1-888-454-4840 so that our solutions team can speak with you and have the chance to change your mind about our service.

The Man With a Wrench team

Hi Fogel, thanks so much for your wonderful review. We are all very happy to hear that you were satisfied with your appliance repair experience by our team, they will be happy to know their hard work was appreciated :) We look forward to working with you again in the future and pride ourselves on being your #1 go-to company for repairs
- Team MWAW

Hi Katherine,
thanks so much for your wonderful review and recommendation. We are all very happy to hear that you were satisfied with your appliance repair experience by our team, they will be happy to know their hard work was appreciated :) We look forward to working with you again but also hope you won't need to. May you appliances live for many many years to come!

Thank you so much for your kind words, Evgeni. We really appreciate you taking the time out to share your experience with us.

Cheers,

Man with a Wrench

Hello,

Thank you for the great review! We always strive to make sure that we exceed all of your expectations in regards to the repair. We are happy to hear that Ali was able to repair the unit quickly, and provide you with further recommendations in regards to the washing machine.

Thank you!
Team Man With a Wrench

Hi Mark, thanks so much for your wonderful review and recommendation. We are all very happy to hear that you were satisfied with your appliance repair experience by our team, they will be happy to know their hard work was appreciated :) We look forward to working with you again in the future and wish you and your family a great long weekend ahead!
- Team MWAW

Thanks very much for your review! Although we really appreciate washers become self-aware and start doing Salsa or Ballroom dancing, but we figure it's better for them to just wash the clothes like the are supposed to. Glad our team was able to solve your appliance repair issue. Have a wonderful long weekend!

- Team Man with a Wrench

Thanks so much for your review and recommendation! Unfortunately (or fortunately) a huge chunk of our business comes from fixing the mistakes of previous appliance repair technicians who were either inexperienced or unscrupulous in their business dealings. Glad we were able to solve your appliance issue effectively and on budget! Have a great long weekend as well and enjoy the working appliances :)

- Team Man with a Wrench

Thanks Esra for your review! Your feedback is much appreciated and will be passed on to the team. We always try to repair the appliance on the spot in one shot with no parts (more economical and effective that way for all parties) but sometimes parts will be required as you have experienced. We are happy we were able to fix your fridge and oven and we thank you for being a loyal, valued client of ours. Have a great long weekend!

- Team Man with a Wrench

Thank you very much for sharing your experience. Honesty, transparency and Integrity are what we are all about. We are very glad that our technicians were able to provide you with this level of service everytime. Oleg says hello and thanks you as well for the kind words directly. Have yourself an amazing day.