Express Appliance Repair

Called Express to come and fix my dishwasher. Rep came and explained it needed a new part. Work and part would cost approx. $750.00. Was very alarmed by the high cost, but agreed as he insisted. Sent a text to rep shortly after asking if it would make more sense to just get a new dishwasher. He never replied. Rep came back one week later to install new part. Within a few days dishwasher wasn't working. Rep came back and was there total of 10 mins and said should be fixed but to call if not. Dishwasher not work immediately after he left but despite calling him and being told he'd be back, he never came back. Was then told his manager would call me and that never happened. Called and was told several times I'd get a call back and never happened over a period of two weeks. Only once I found managers number on this site through other complaints, was I able to get in touch with him. He agreed to give me back a portion of what I paid eventually. Told me if I signed a release he would credit my credit card immediately. Have since rec'd my cc statement and NO refund. Manager told me he'd look into it and have not heard from him. DO NOT USE THIS COMPANY. They do not know how to repair appliances, charge unreasonable fees for work not done properly, don't return calls to customers and are completely dishonest.

Román was very professional , called in advance to let us know his estimated time of arrival.

He did all work in a very professional way and showed his expertise.

Highly recommended to anyone.

My 8 year-old dishwasher leaked in mid-January and caused damage to my hardwood floor and basement. Faulty part was replaced efficiently and I got answers to all my questions. Thank you.

Roman is very professional. I would highly recommend him to friends and relatives.
I wish all yout 8technicians are as good as him

Roman came and very quickly identified the issue and came up with a creative solution in the face of discontinued part. Very excellent service!

Mayor did an excellent job! He explained the issue with our appliance and the steps to repair the issue and avoid future complications. He was patient and made sure we understood the problem and the solution! I would recommend Mayor to friends and family.

Best company for any appliance repair needed! Best technician is artiom!!!!!!!!! ! If you want the best service please call express appliance repair, they take care of everything! Danielle is the best customer service agent
Promo code :nba

My AEG washer was having problem and after doing some research, I decided to go with Express Repair Alliances. The repairman came on time, within the the given time range. He was professional and was able to give me his diagnosis. I have decided to go ahead with repairing my washer with this company and hopefully the actual repair will be as good as the first experience.

Was told call would be $79, billed me $89++. Technician that they sent wasn’t knowledgeable at all. Spent 15 mins here, once I realized this was over his head basically ended the call as I didn’t trust him to work any further on my machine. A complete waste of $103 total with 3% service charge for using credit card and tax. Never again

The price seems very high. But it’s very hard to get a comparison. Once the problem was diagnosed I had to pay half the full cost - so I was fully committed at this pint. One of the electric panels needed replacing.

However compared to a previous company I have used the appointment was super easy to make, I was scheduled for the next day and was able to speak directly with an assistant to make my appointments. Not so with the company that Samsung give out as their authorized dealer.

I was given a $20 discount if I filled out this page. The technician was standing right over me when I was filling it out - just so happened that I left a field blank so was able to continue writing this after he left. This means that all the stars are given under duress.

I have no complaints at all - everything was smooth, professional and timely - just the price seemed very high and giving a rating with the technician standing on top of me is highly problematic .