AAA Waterproofing & Underpinning

Waterproofing
Toronto ON M9C 5H5
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Waterproofing
AAA Waterproofing & Underpinning
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78%

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Reviews by rating (past 12 months)

Reviews for AAA Waterproofing & Underpinning

Average customer rating:
8.3 10 (46 reviews)

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Dennis in Toronto
Dennis in Toronto
3 reviews Toronto, ON
10/10

Waterproofing leaks in basement

AAA was very efficient with the work to be done. The project, on a home that is almost 100 years old, was fully scoped out and was done in a very timely manner. The owner of the company was always on site inspecting work in progress. When the job was done, everything was cleaned up. They did a great job.

Approximate cost of services:
$40,000.00
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Company Response

Thank you Dennis!
It was a pleasure to work for you.! You are truly a 10 star customer.

Farhad in Guelph
Farhad in Guelph
0 reviews Toronto, ON
10/10

Waterproofing

Reasonable price and professional service. The company you can trust. No more wet basement. Now I can sleep tight when it rains. Would recommend to everyone. Thank you Zbishek and the crew .

Approximate cost of services:
$5,000.00
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Company Response

Thank you Farhad!
You can definitely sleep tight now. All the issues have been fixed and we are glad that we could do it for you.

Sarah Smith in Toronto
Sarah Smith in Toronto
1 review Toronto, ON
10/10

Waterproofing

My experience AAA Waterproofing & Underpinning was outstanding ! These guys are very responsive, professional , timely and good communicators, which is important to his customers AND his vendors - we appreciate it!

Approximate cost of services:
$1,200.00
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Company Response

Thank you Sarah, we are happy that we could help.
It was a pleasure working for you.

jeanbombardier11
jeanbombardier11
6 reviews Toronto, ON
10/10

Basement walkout

After a bad experience with our first contractor (whose sub-par excavation and underpinning work put our home at risk) we frantically searched for a reputable professional that had lots of experience in basement walkouts.

After a few weeks of focused searching, we received a recommendation to use AAA Waterproofing & Underpinning. Right away, I knew we had hired the right team for the job. Ziggy was at the site every morning to guide his team on the day’s work and to give me an update on what they would be working on. Ziggy and his crew were very professional, always putting booties on over their boots when they came into the home and laying down drop sheets to protect the floors and stairs to the basement.

Arvis was extremely punctual and arrived early at the house every day. He was extremely professional, courteous, knowledgeable and I felt confident in his ability to translate the technical drawings into the excavation, underpinning, concrete form work for the stair walls, stairs, not to mention drain and sump pump installation.

It was a huge relief to have such a knowledgeable and professional company working on our home - especially after worrying that the back wall might collapse due to the previous contractor’s poor work and judgement.

I would highly recommend AAA Waterproofing & Underpinning for your basement walkout, waterproofing or underpinning job.

Approximate cost of services:
$1.00
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Company Response

Thank you very much for kind words!

It was a pleasure to work for the customer that understands and appreciate the scope of work that we have to deal with.
Enjoy your new walkout!

Private User
Private User
Private User reviews Toronto, ON
10/10

Great Work, Great Price, Dry Basement!

After taking possession of my new home, I was dismayed to discover water coming into my basement after every rainfall. I spoke with Ziggy and he came out immediately, quoted me a price and arranged to have the work done right away. The repairs were done quickly, neatly and exactly as he quoted. Now there is no more water in basement - even during heavy downpours! Thank you AAA Waterproofing!

Approximate cost of services:
$3,000.00
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Company Response

Thanks Kristin

SOl in Toronto
SOl in Toronto
1 review Toronto, ON
0/10

This guy is bad news. Don't touch him.

June 2019 - I contracted Ziggy to do waterproofing around my house.
Completed work. ** Mould was growing tin the basement within 2 months.
August 2019 - Excavation revealed that the work was substandard. the waterproofing was only completed 1/2 way down the wall.
Ziggy - could not deny the visible work, and agreed to redo the job.
The 2nd time around, a different crew did the job. This time the mastic used was wrong ( Ziggy brought them roofing tar instead of Aqua Bloc.) When his own employees complained the product was fluid and would not stick to the "Yellow Jacket"he did nothing.
I paid him in full (a mistake)
The Dimple board "molding" was never installed. My backyard was left a disaster zone. Even after many phone calls and promises he never came back.
He talks so smooth and calm.
The problem is.... He talks the talk...But doesn't walk the walk...

Approximate cost of services:
$2,500.00
2 of 2 people found this review helpful.
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Company Response

Sol, we completed the job at your house and there was no issue with the work we did as you must agree now.
When you called us after you discovered the water in your basement we were there to inspect the issue right away.
You asked us to redo the job again for you. After seeing the water we agreed to do that and added extra few feet to be safe.
We didn't hear from you for almost 1 year. We assumed everything was fine.
After about 1 year mark you called us again complaining there is a water in your basement.
We came next day and investigated. We open up the floor next to the footing that was waterproofed by us but the area was completely dry. That led us to believe that the issue was not with our job.
We investigated further and discovered that your walkout stairs were not sloped properly and there was a lots of holes between the walls and the stairs and water was coming through those stairs which we never worked on.
The area of the basement that was waterproofed by us was dry and you agreed to that.
As per the material used we used
Liquid Rubber | Flexible Heavy-Duty Coating
Waterproof Sealant & Coating. Perfect for Roofs, Decks, RVs, Basements, Foundations & More. Indoor & Outdoor Use. Environmentally Friendly.
The backyard was messy and untidy when we arrived. We cleaned up and removed our garbage and construction debris as per contract. The rest of customer stuff was not our responsibility.
We gave you warranty for this job and came every time you called. We have all the pictures and videos that we took durning our last visit to proof that your issues was not caused by or neglect.

monika in Mississauga
monika in Mississauga
0 reviews Toronto, ON
10/10

Waterproofing

This is good honest company.They didn’t have to dig as dip as originally thought when estimates was done.They lowered the price for us witch is always good and big bonus .im recommend this company for everyone.thx monika

Approximate cost of services:
$15,000.00
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Company Response

Thank you Monika! It was a pleasure to work for you!

Private User
Private User
Private User reviews Toronto, ON
0/10

Waterproofing (BEWARE)

Must beware.

Not only did they do the work badly and incorrectly. They also broke contract by not doing the work that was written in their contract.

Beware of the workers they are very rude, spend more time smoking and talking on the phone then working. Did not clean up after themselves, left cigarette butts and their lunch garbage all over the property.

They were hired to do a job, and come to find out that it was all done incorrectly. This company did nothing but take the money for work that was done poorly and incorrectly. When you call him out on the poor work and that something is wrong he becomes very rude. Talks to you like you are a child that does not know what you are talking about.

The number on the website gets sent to another number. The address to the company is not a office, it is a mailbox address. There is only one person who you deal with other then the every rude workers.

Approximate cost of services:
$6,000.00
2 of 2 people found this review helpful.
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J from Toronto
J from Toronto
3 reviews Toronto, ON
0/10

Waterproofing Basement & Concrete Replacement

I have never left a negative review for a contractor or tradesperson before but out experience with Ziggy was so unfortunate, I feel compelled to do so.

We had a two-stage project, the first involved waterproofing our basement (exterior) and the second involved replacing the concrete that was removed to accommodate the work and extending to create a patio area.

The waterproofing was done quickly and well and was paid in full.

After that, we gave Ziggy a $1,500 deposit for the concrete work and were told it would start that week. After two weeks of promises that it would happen "tomorrow", we asked for our deposit back and told Ziggy we would get someone else to do the work, since his team was too busy. In short, Ziggy never returned our $1,500 and, when we informed him we would be taking him to small claims court to recoup our money, he told me, via text message, to "go ahead". We were left with a 4 foot wide open trench around our house and out $1,500. We have since retained legal counsel to send a Letter of Demand and file a claim in small claims court on our behalf.
We have used contractors and sub-contractors from HomeStarts before and have never had an issue or a negative experience. Our experience with Ziggy has been horrible and I would especially caution against giving him a cash deposit for any work you plan on having done.
(This review has been cross-posted to Google Business and, as long as it remains up, we have still not been returned our $1,500 deposit for work that was never completed.)

Approximate cost of services:
$5,000.00
2 of 2 people found this review helpful.
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Company Response

We are glad to hear that you are satisfied with the waterproofing job we did for you and your basement is dry and safe.

As for the concrete job we agreed to complete it but asked you to wait couple weeks as we had to complete other projects.
We purchased the material needed to go ahead with your job but one day you called and said " if you don't show up tomorrow don't come anymore and I am canceling"
Unfortunately the material was already purchased and we lost money there.
We agreed to return the whole deposit amount despite we lost money by purchasing the material for your house.
We also notified you that to return the money it takes some time as it has to go through certain process but you didn't want to wait and went ahead with legal action immediately . We believe that your action was very unnecessary as we never intended to keep your money.

Adel in Etobicoke
Adel in Etobicoke
0 reviews Toronto, ON
10/10

Service

From start to the end they were very professional
They did everything right on time , clean and perfect.
So satisfied with their job and service .
Very trustable and punctual .

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

Thanks Adel

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AAA Waterproofing & Underpinning

It has been long 20 years of success that we are providing state of the art waterproofing underpinning and concrete services in Canada. When we started our main aim is to ensure that each of our service must reflect an excellent level of expertise and elegance. This is the reason ...
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