Think Protection

Alarm Systems
Markham ON L3R 9Y5
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Think Protection
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86%

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Reviews by rating (past 12 months)
Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Think Protection

Average customer rating:
8.7 10 (227 reviews)

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Miss CEO Nail Salon
Miss CEO Nail Salon
0 reviews Vancouver, BC
0/10

TERRIBLE Experience for the Salon Alarm System

I WOULD NEVER RECOMMEND Think Protection!

Terrible experience since day one! The Sales Rep sold me a package and didn't inform that the camera was a doorbell camera. He knew the alarm system was for a commercial space (why would I need a doorbell?). Then, I had about 2-3 months back & forth regarding the camera installation, which was simply not working. Yes, they did shipped a new camera for me, which finally worked, but they requested me to send the old one back and pay the shipping fees!
After about 8 months with Think Protection, I needed to play back the camera recordings, as someone violated my front door. I called their technical support and the person said the camera didn't save any recordings and I had to restart my camera memory card! What a services! What's the purpose of their alarm system as it's not any helpful at all! Just waste of money and time! NEVER buy it!

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Denise
Denise
1 review Calgary, AB
10/10

Alarm

Purchased the alarm system and camera couple of years ago, love it, no problems and very helpful whenever called in. Way cheaper than other companies, and not locked in to any contracts. They have been excellent with us. We are now looking at purchasing the fire alarms.

Denise, Calgary

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Company Response

We are pleased to hear about your experiences, thanks you for your feedback

chriscywgb in Toronto
chriscywgb in Toronto
3 reviews Toronto, ON
0/10

They are not responding to the alarm

Alarm has been tripped twice in the last 2 weeks. I was worried that they have not sent any emails about offers or anything else in a while. Purposely set off my alarm and sat there for 5 minutes waiting for a call. Nothing

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Company Response

Sorry to hear about your incident. If you are experiencing issues please contact us and I'm sure we can review your file and explain the timing and sequence of events.

Chephren Building Solutions in Peace River
Chephren Building Solutions in Peace River
0 reviews Peace River, AB
0/10

The worst alarm company

The company provides sub par service. The response to alarms is beyond bad. 2+ hours. I would never recommend this company as they are completely unprofessional. I have never dealt with the likes of Think Protection. If you are looking for a reliable alarm company this is not the one

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Company Response

Sorry to hear about your dissatisfaction with the alarm response. I do believe when you say 2 hours though you are referring to the arrival of authorities to your home which at times is beyond anyone's control. We take your security and safety very seriously and all alarm events are handled in a timely manner by alerting both the homeowner and authorities.

Rachel in Toronto
Rachel in Toronto
0 reviews Hamilton, ON
2/10

Faulty Equipment and Poor Company Response

The company has a terrible keypad. Our keypad repeatedly armed itself away, while we were home. Sometimes it even rearmed itself away after we had already armed it to stay. We called the company and they resent us a keypad. This one was faulty as well. They now want us to pay for the return of the replacement keypad and they still have not figured out what was wrong with the system. Why should we have to pay for something that is faulty? They should be covering the shipping and return process, especially since they have not solved the problem.

Not to mention the alarm system triggered once while we were away. No one broke in and when the police arrived there was no evidence that anyone had been at the house. When we checked to see what door had tripped, it was an internal door from the inside of our garage that was dead bolted shut. It was impossible for that door to have budged enough for the alarm to trip. But the company insisted it must have been the wind from a window blowing the door open (which we do not have any windows near the door in question). They refused to cover the police charge which was ridiculous as it was their system malfunctioning again. This happened another time with a different door, however we were able to cancel the police in time because we were close enough to home to check it out for ourselves. Other than these issues, the company is good. It would just be nice if they would stand behind their product and when there are faulty issues, cover the home owner's incurred cost.

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Company Response

Sorry to hear about your experiences with the system. I believe that out 3 year warranty proves that we do stand behind our product. If you are still experiencing any equipment issues please contact us and I'm sure we can work to resolve your issues.

Private User
Private User
Private User reviews Toronto, ON
0/10

Cheapest Made Product in the Market - Garbage equipment

The equipment used at this company is a disgrace. They also make people wait up to 3 months to receive product they have paid up front for. Mostly any cameras which are also garbage quality.

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Company Response

Sorry to hear about your displeasure with the system. We did have some issues with camera stock and apologize for that. If you are experiencing any equipment issues please contact us and I'm sure we can work to resolve your issues.

C.J. in London
C.J. in London
1 review London, ON
10/10

Rental Home

I rent. This is a package I can take with me when I move. It's wireless so it's approved by the owner. Our system has worked great so far and we're moving in a month. They're not charging any extra for the removal and install at the new location.

1 of 1 people found this review helpful.
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Company Response

Being able to easily move the package in a DIY market was very important to us so we are pleased to hear you are taking advantage of this ability.

MC
MC
0 reviews Toronto, ON
10/10

Home alarm system

The alarm system & app from Think Protect is easy to set up and use, and they offer good customer service phone support.

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Company Response

Thanks for the great review

James in Etobicoke
James in Etobicoke
3 reviews Toronto, ON
6/10

Good price, cheap camera and no cloud upload, alarm barely audible

Good: Price, sensor batteries last long
Bad: User interface is monochrome and not user friendly, cell app needs updating and you need a separate app for camera (why two apps - who knows), alarm is barely audible when it goes off unless you buy extra speaker for $100, camera is a 0 out of 10 - it remotely connects about 20% of the time if not at home - it does not upload to cloud simply stores pics and videos on SD card so if that is removed from the camera there is no evidence, camera is so sensitive it goes off non stop if there is wind, just overall horrible camera.
Overall: Decent system, but interface, camera and ineffective sound from a triggered alarm

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Company Response

Thank you for the feedback. I'm not sure which app you are using but please look at upgrading to the latest version - Think Protection+ as it has many features not available in the first version.
Sorry to hear you are not satisfied with the camera but we've taken your feedback along with others and are in the process of releasing new cameras with cloud capabilities.

Melissa in Terrebonne
Melissa in Terrebonne
1 review Terrebonne,
8/10

Alarm system

Purchased think protection in September 2018. Actually had a home break in since then and think protection was very efficient and helpful. Whenever I call for anything, the wait time is not long and customer service is very good. They now updated their app so that a plus. One complaint is that every time you order another sensor or any additional equipment, you have to pay the shipping fee every time. would be nice if it was only charged the first time and all additional purchases had the shipping fee waived.

2 of 2 people found this review helpful.
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Company Response

Thank you for the great review and feedback.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Think Protection

Every Think Protection alarm system comes with the most advanced equipment and software. Our cutting edge technology will always have the most current system upgrade pushed directly to it, so it’ll always provide the best protection. With ThinkHome full home automation capabilities, ThinkLink cellular backup and Thinkcam Video Surveillance, there’s no better home alarm system than Think Protection.

CATEGORIES
Alarm Systems
PRODUCTS
Home security system, home alarm systems, business security system, smart home technology, home automation, DIY alarm systems, smoke detector, smoke alarm, CO detector, motion detector, smart door lock, smart light bulbs, garage door controller, motion detector, door contacts, medical alert systems.
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BRANDS
Think Protection, Z-Wave
SPECIALITIES
5-Diamond Central Station Monitoring, Excellent Customer Service
WEBSITE
https://www.thinkprotection.com/
YEAR ESTABLISHED
2015
RETURN POLICY
30 Days
MEMBERSHIPS
Better Business Bureau 5-Diamond Central Station Monitoring Certified UL Certified Products
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
3 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.