Good: Price, sensor batteries last long
Bad: User interface is monochrome and not user friendly, cell app needs updating and you need a separate app for camera (why two apps - who knows), alarm is barely audible when it goes off unless you buy extra speaker for $100, camera is a 0 out of 10 - it remotely connects about 20% of the time if not at home - it does not upload to cloud simply stores pics and videos on SD card so if that is removed from the camera there is no evidence, camera is so sensitive it goes off non stop if there is wind, just overall horrible camera.
Overall: Decent system, but interface, camera and ineffective sound from a triggered alarm
Thank you for the feedback. I'm not sure which app you are using but please look at upgrading to the latest version - Think Protection+ as it has many features not available in the first version.
Sorry to hear you are not satisfied with the camera but we've taken your feedback along with others and are in the process of releasing new cameras with cloud capabilities.
Purchased think protection in September 2018. Actually had a home break in since then and think protection was very efficient and helpful. Whenever I call for anything, the wait time is not long and customer service is very good. They now updated their app so that a plus. One complaint is that every time you order another sensor or any additional equipment, you have to pay the shipping fee every time. would be nice if it was only charged the first time and all additional purchases had the shipping fee waived.
Thank you for the great review and feedback.
We installed a Think Protection security system recently. We are very pleased with the professional help we have received via telephone and online. It appears to be a great system and certainly value for the price.
Thanks for the great review!
I have being a customer with think protection over 2 years now.
I like the cost of monitoring fees compare to other companies.
The equipment works good.
They do call u within a couple of minutes if the alarm goes off.
All in all I am achappy customer.
Thanks for the review!
When I found out I needed to install system myself I was a little scared.
The installer on the phone was excellent. Very happy with my alarm.
The price is exceptional with great service
Thanks for the review! We appreciate your business.
Great system and easy to install. Would recmd the cellular feature if you don’t have realiable wifi. Service is great and very responsive when troubleshooting technical issues. Monthly fee is less then $20
Thank you for your feedback.
Good value. No wait for tech support on the phone. Quick response from monitoring center. Easy installation. The new app needs a little more polishing but it is an improvement over the previous version.
Thanks for being a Think Protection customer!
Great customer service when I have questions regarding the equipment. Prompt responses wherever an alarm has triggered. Have had some serious concerns early on with faulty equipment where an alarm was tripped and policed came to house. I was charged by Think for false call when it was their equipment that triggered the alarm, nothing else.
We are sorry to hear you had some issues early on with the equipment. If you experience any further issues please contact our knowledgeable installation experts and they can definitely assist with any equipment issues.
The system is quite reasonably priced to purchase and very simple to install - 2 way tape. Once put in place, the technical folks walk you through set up and it's ready to use. When I move, I simply remove the 2 way tape and take the system to my new house. No chargers for uninstall/reinstall or reactivation. Perfect! And monitoring is only 14.99, which is the best I could find anywhere. Great system and very easy to deal with people by phone.
Thank you for the positive feedback.
Every Think Protection alarm system comes with the most advanced equipment and software. Our cutting edge technology will always have the most current system upgrade pushed directly to it, so it’ll always provide the best protection. With ThinkHome full home automation capabilities, ThinkLink cellular backup and Thinkcam Video Surveillance, there’s no better home alarm system than Think Protection.