Harmony Basements Corp.

Basement Renovation
Vaughan ON L4K
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Write a Review
Basement Renovation
Harmony Basements Corp.
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Reviews for Harmony Basements Corp.

Average customer rating:
9.4 10 (36 reviews)

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2 reviews Brampton, ON

Full Basement Build - Kitchen/Washroom/Entertainment Area

My basement was built by Harmony in May 2018, yes.. TWO years ago and I am writing a review now, two years later. My reason for writing a review two years later is because during my time, I have worked with a lot of trades people and often I find that most trades like to do their work and quickly move on to the next job, not giving a care about the job they just completed. These companies don't stand by their final product, they will make it look good for the first few months and after that when a few items go wrong, they don't care to come back and fix it. Based on this experience, I decided to write my review of Harmony Basements two years later at the end of the two year warranty that they offer.

After two years, Harmony Basements STANDS BY their final product. Harmony has built the BEST, RELIABLE and ABSOLUTELY STUNNING basement that I and my entire family has seen. Most reviews like start from the beginning to the end of their project, but I'm going to do the opposite and start from my warranty coverage to the very beginning stages of construction.

Warranty/Customer Service: 10/10
What I find so great about Harmony was the fact that they care about their final product. During the last two years, I had two very minor issues with my basement which was a result of my own choice/mistake. I contacted Harmony to get these two issues resolved and they scheduled the repair days later. Most trades do not even pick up the phone when I call but Harmony takes their warranty and final product serious! One of the minor issues was my washroom faucet, it was leaking water. I did not use the faucet that Harmony provided, I used a Glacier Bay faucet (stay away from Glacier Bay faucets) and when I noticed the leak I contacted Harmony. They came days later to ensure that the leak was not coming from the pipes. It was a faulty washer in the glacier bay faucet, I wish I had used the Harmony faucet initially, but Harmony, actually caring about their final product removed the glacier bay faucet and installed a new faucet for me. They had no reason to change the faucet as it was not their own, but being the great and compassionate company that they are, they fixed it for me. This is one of the reasons why I absolutely love Harmony.. they have an amazing warranty coverage and amazing customer service.

Framing/Drywall/Taping/Insulation - 10/10
When I first met with Harmony, they told me that they were going to rip out my R12 insulation and install R24. I wanted to save some money and ask if they can just dry wall over the R12. Right away, they told me that thats not how they do things when it comes to their build. They made it clear that if I wanted that done, maybe Harmony was not the company for me when it came to building my basement. Right away after hearing that response I wanted Harmony as my builder. Most trades would say okay, but like I said before, Harmony CARES, they STAND BY their PRODUCT and they make sure they do things the RIGHT WAY and to CODE. Framing/Taping was done professional and on time.

Electrical/Plumbing/HVAC - 10/10
Done fast and professionally. After the install they did a very intensive quality inspection of the electrical, plumbing and HVAC before the taping/dry wall being completed. Everything was done to CODE!!!

KITCHEN - 100/10 .. yes 100 out of 10
Let's just say the finishing in our basement kitchen area is better then our upstairs kitchen! This is the 'wow' factor in our basement. See the pictures below yourself. Also, we made changes as the kitchen was being built, Harmony did an excellent job listening and helping us make those changes happen. They cared so much about how we envisioned our basement.

Entertainment Area - 10/10
In the picture below you will see 6 cubbies where the stone and t.v. is located. We told them to we wanted something to stand out and pop in this area and they made it happen. Our entertainment area looks amazing and it was all because of Harmony.

Claudio/Diego - 10/10

It is very rare to find people in the construction business to be honest and forth coming. I have been 'hustled' by so many trades people but Claudio and Diego are different. These two take so much pride in the product they give to their customers. They are honest and respectful and most importantly TRUTHFUL!! These are the people you want to invest in when it comes to building your DREAM basement. I'm very thankful to have them build my basement for my family and I. Thank you guys!

To sum it all up.. yes you have your other basement companies but they are NOT even at the SAME LEVEL as Harmony. Harmony said they would make my basement look better then the main floor and that's what they exactly did!

You want QUALITY and HONESTY.. go with Harmony!!!

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Company Response

Dear Jaipal, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope you'll continue to enjoy the basement!

Private User
Private User
Private User reviews Whitchurch Stouffville, ON

Family and entertainment

We are very happy with the overall project. The design and finishes.

The quality products and commitment Harmony have towards their clients.

We would definitely recommend harmony basements to those interested only in quality work.

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Company Response

It was our great pleasure to serve you!

Private User
Private User
Private User reviews Richmond Hill, ON

Basement Renovation with bathroom

We hired Harmony Basements Corp. after getting quotes from three other companies. Right from the start we were impressed with the design prepared by Diego. It was convenient to make selections at the Harmony showroom. The project started within 2 weeks and was a positive experience as the work crew showed up on time, worked hard to get the job done and cleaned up daily. The project manager, Claudio, provided good oversight and responded to any questions or concern. George, the framer and dry wall installer, worked long hours to keep the project on time and the team doing the taping and finishing did an exceptional job. From the electrical installers, who easily passed inspection, to the HVAC installer, flooring installers and plumber everyone was professional and knowledgeable. The result is a basement that enhances our home. This company has accountability systems in place so you can be confident they will do an excellent job.

1 of 3 people found this review helpful.
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Company Response

In a city filled with so many choices, we thank you for choosing us. Thank you for giving us the opportunity to serve you.

Kiran & Arvinder P. D. in Brampton
Kiran & Arvinder P. D. in Brampton
0 reviews Brampton, ON


All we have to say is that our experience with Harmony Basements was Great... from our first meeting with Diego to the final results.

Our meeting with the decor studio coordinator was also very pleasant as the manager and coordinator showed and explained all the options we had and wanted.

We had some ups and downs like any construction company would, but nothing major. we were always in contact with the project manager assigned to us and it was always prompt and efficient communication thought the project.

We now enjoy with family and friend a professionally done basement.
we would definitely recommend to others.

Some of our family has already hire them to do the same quality work as they did in my house.

Keep up the great work Harmony.

1 of 1 people found this review helpful.
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Company Response

Thank you Kiran and Arvinder. Sincerest thanks for your valued business. Look forward to working with you and your family again soon! thank you for referring us to your sister.

Mukesh and Poonam
Mukesh and Poonam
1 review Ajax, ON

Open theater and entertainment finished basement

We want to start by saying that Harmony basements has provided is with Great workmenship and quality.

My husband and I are very happy with the quality, commitment and respect that Harmony Basements have shown in our home from day one.

From the first meeting with diego We had all the options we needed and wanted. Harmony provided a good fit and design to suit our desire finish look.
Also the selections and the management was always attentive to our request, with great experience Sasha was able to guide us at their decor studio and finalize with best in class finishes.

Something Very important to us was that Harmony did accommodate all efforts to our needs - Wants and design.

Exelent work from Claudio’s team of managers, scheduling and communication was as expected from a profesional company.
It all worked out efficiently and professionally.

Cstomer service and satisfaction is what matters the most to Harmony's team

There were NO unexpected delays or people not showing up. Everybody was in the house as schedule.

We believe that harmony is a company that does what it takes to do the right job.
before they even started the job All floors hallways handrail all steps and dust protection was set up to protect all aspects of the project.

We would definitely recommend Harmony basements to anyone looking for a respectfully treated and professionally finished basement.

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Company Response

Mukesh and Poonam, we are pleased to hear that you are very happy with our process, the finishes and the final product. This would not have been possible without the designated management team, their rigorous quality control procedures and amazing care received by our in-house trades workforce.

At Harmony Basements we take great pride in everything we do and really treat every home as if it were our own.

Looking forward to remodel the Kitchen we designed for the main floor.

Thank you for sharing your experience with Harmony. Enjoy the new basement!

Jaimie and li. L.  in Milton
Jaimie and li. L. in Milton
2 reviews Milton, ON

Entertainment and work station

Jaimie. Milton

This was our First renovation experience and did not have anything to compare to. How ever our designer Diego has shown all the experience needed to create and accomplish what we had in mind.
In terms of selections it was simple as all the options were available and shown in the decore studio.

The process during construction was conveyed to us in a timely manner although we did had a few days of no progress due to some lead time of materials and inspections, However the project itself turned out amazing.

Our family enjoy it very much.

We have recommended Harmony to others for their quality work done to our basement and customer service provide when needed.

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Company Response

Hi Jamie and Li,
Thank you very much for such a wonderful review outlining your experience with Harmony Basements. We certainly appreciate your business and your kind words justify our efforts. The entire Harmony Basements team work hard to make sure you're satisfied and that your experience is a positive one. Thanks again for submitting a review, enjoy your new basement!

Jawid in Bradford
Jawid in Bradford
1 review Bradford West Gwillimbury, ON

Basement finishing project

I will try to keep this review brief, hoping not to bore the readers. I signed up to finish my basement in early Sep 2018 with Harmony with expected completion in 6-8 weeks. The project finished at the end of Nov 2018.

Overall, I am satisfied with the final job, although few things could have been done better. The basement looks nice.

I am not entirely satisfied with the process that took to get this job done. At one point, I was even thinking of cancelling the work mid-way and taking legal measures, however, I decided to keep working with the company in good faith. It was also encouraging that the owner of the company tried his best to fix the situation.

Harmony sent 3 guys to do the framing and drywall. This soon turned into a horror show (one that you see in reality TV shows sometimes). These guys totally butchered the work and I have detailed pictures and videos to prove this should it be necessary. The framing was not straight. the Ceiling was caving down in the middle. At one point, they almost tried to skip the sound proofing part. I had to get my mom to supervise them round the clock because trust was broken. The plasterer came and could not fix the problem. The errors were so extensive that another framer was sent to literally redo certain parts of the framing again. Of course, unfortunately not everything was redone so I still have to live with less than a perfect job in some areas of the basement. The plumber also made several errors but finally got the work done.

Moving forward, the plasterer was great, he covered much of the mishap that was left behind by the initial framers. The work was further delayed by a number of days where no one showed up. The flooring, bathroom, and kitchen part was done without much problems. The door casings were ordered wrong, but they immediately rectified this and reordered the right ones. I was not too happy with the flow of communication between the office and the project manager but I guess that happens. The project manager was helpful. I had to be very strict with him to ensure that things got done the way that I wanted them and to ensure I got the quality of work that I paid for. He was accommodating and courteous which was very helpful.

The office manager was very helpful with selections. I wasn't happy when some orders were not exactly as they appeared on the website but she adjusted the price accordingly. There were days when my emails weren't replied promptly or in some cases at all, but this could have been due to frustration on their part since the project didn't go as planned and/or I may have been deemed too demanding. In any case, the platform (Buildertrend) through which communication was done and the work was followed was very helpful.

I learned a lot from this experience and here are a few suggestions:
1. do your research, get consultations from many companies before signing up with one.
2. stay highly involved in your project, especially when you pay so much and/or if you plan to live in the place and enjoy it.
3. take some time off work and supervise the important steps ( framing, drywall, and electrical/plumbing work. essentially the steps that are covered and you cannot see later how it was done.
4. keep documents and proof of the work progress, in case things don't go according to plan and you need to take legal action.

Lastly, I still want to thank this company for finishing the job even though it took longer than expected and was painful at times. I have been quite diligent and thoughtful with the score I gave them. I hope that they read this review and use this as a constructive feedback and not be offended in any way.

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Company Response

Hi Jawid, thanks for the honest review.
No excuses, we had the wrong framing and drywalling crew for this job, first and last job for them as they are no longer part of our team after our framing supervisor personally inspected and had to rectify their work.

The schedule was behind by 2 days, as per your project's client portal, it shows that the start date was September 10, Final deficiencies were finished on Nov 12. On Nov 19 we sent a painter just to finish painting a high wall in the main floor that our previous worker couldn't reach. But the basement was finished on the 12th.

We apologize for not giving you the best customer experience Jawid, and we definitely take this as a constructive feedback. You are a very diligent homeowner and we respect that. You decided to go with Harmony after seeing all major competitors and liked us for the following 3 main reasons:
1. Because you knew we are honest.
2. We're also diligent, as we took the time to develop a full 3D render in the initial meeting showing all details of the interiors before you even hired us... we also walked you and your family through the design with our high tech 3D-VR (virtual reality)
3. And the most important, you did a HomeStars Search on major competitors (sorted the score from lowest to highest ratings looking for the negative first and got really scared by the many many complaints they have.. also the "suspiciously removed by author" negative previous reviews)

Harmony Basements is recognized by HomeStars as "the best basement renovation contractor of 2018" for having ZERO negative reviews from previous clients and "No suspiciously removed by author" reviews. We take our work very seriously and customer satisfaction is our highest priority, when head office received your complaint in November, the project manager on charge got into probation, it's evident that the supervision for this project wasn't done according to Harmony' standards; in December we had to let him go because of the frustration we all experienced with this project.

Harmony's project management application shows before, during and after pictures of all basements... and yours looks espectacular!

Our clients shouldn't be supervising our work themselves; Harmony's one stop solution has in-house project & quality control managers for every job. As you experienced, we do everything by the book with building permits and have a complete workforce of desigers, architects/engineers and in-house trades.

All clients need to be involved in the initial rough-ins for approvals of final chalk-line pre-framing layout, outlets/switches/fixtures placement, etc. 2-3 days. We do this to avoid changes that could delay the project.

Thank you for your business. Enjoy the basement!

J. R in Brampton
J. R in Brampton
1 review Brampton, ON

Finished basement

First meeting with designer was great. Selection at decore studio was good with many different options.

Perfect finishes at main floor and basement finishing.

Great people to work with honest and on time.

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Company Response

Thank you for sharing your experience with Harmony. Enjoy your new Kitchen in the main floor and the new remodeled basement, too bad we didn't have the chance to remodel the builder's finished bathroom in the basement :( Thank you for your business!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Harmony Basements Corp.

At Harmony Basements, we help you turn your dream basement into a reality. We pride ourselves on working in perfect harmony with our clients to understand their vision and to meet their needs. We are industry leaders with over 20 years experience in providing our clients professionally designed finished basements. We are champions of green building solutions, and leading the way in providing energy-efficient, 100% eco-friendly and mould-free solutions to our valued clients in the GTA and beyond.

All of Our Basements Are:

● Done with building permits and electrical inspections
● Built to last™ with waterproofed and mould-free sustainable Wall boards & engineer vinyl plank floors
● Protected by our transferable lifetime Warranty

Our Free In-Home Consultation Includes:

● Free 3D Render Design (Detailed architectural, electrical and mechanical drawings)
● Free Itemized & Transparent Quote (Detailed scope of work included)
● ⋆⋆⋆NEW⋆⋆⋆ Free Virtual Reality Tour - Immersive 3D Design Experience Found Nowhere Else!
(You can now submerge yourself in the design model we'll create together. You got to see it to believe it...)

Call Today or Click the GET A QUOTE button now

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Basement Renovation
We are basement finishing experts and only use waterproofed & mold-free sustainable Wall boards & engineer vinyl plank floors.
Basement Design + Permit + Build - Basement Renovations - Basement Finishing - Basement Remodeling
RenoMark Certified Contractor - Sustainable Mould Proof Board - Engineer Vinyl Plank Floors.
Sustainable environmentally friendly & Luxury Basements.
Immersive 3D Design Experience Found Nowhere Else! Our Free Consultations Include: - Free 3D Render Design - Free Detail Itemized & Transparent Quote - NEW: Free Virtual Reality Tour (you can now submerge yourself in the design model we'll create together. You gotta see it to believe it...)
All Builders Licenses (electrical, plumbing, etc.)
RenoMark - BILD - Ontario Home Builders' Association
$39,000 to $300,000
Lifetime Warranty
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