Window Mart

Windows & Doors Installation & Service
Edmonton AB T6E 6M9
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Reviews by rating (past 12 months)
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Reviews for Window Mart

Average customer rating:
9.7 10 (201 reviews)

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Private User
Private User
2 reviews Calgary, AB
0/10

What a nightmare!!

Worst service ever!!
I ordered windows back in March. The day of installation they called me an hour late to cancel and promised to have my windows installed the next week. No one showed up that day either. I called the company multiple times, and got reply back, so I finally left a message to cancel the order and was going to go with another supplier instead. 3 months later the company calls me to tell me they have my windows ready to install. After reminding them that I cancelled, the sales rep finally calls and informs me that because I did not deal with him directly, my cancellation was not sufficient enough and threatened to take me to court if I did not proceed with their window install. So I called the other supplier and cancelled, losing my $500 deposit with them.
When the Window Mart installer finally arrived and installed my windows, it was poorly done. He cut through my siding and then siliconed it back together, leaving smears all over. In other places the windows don't even align with the siding, leaving gaps and I will now have to replace the siding as a result.
Additionally, I have requested flat trim to go with the interior of my bathroom window, as the rest of my windows have the same. What was installed was not flush and looks like an eyesore!!
I don't even want to call the company to have them fix it again, as I'm worried what else they will screw up next!!

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Joyce
Joyce
0 reviews Fort Saskatchewan, AB
10/10

Replaced all windows

Marcel was an amazing installer! Excellent workmanship, very professional, friendly and took much pride in his work. He answered any questions that we had. The windows are of very good quality. We replaced all our windows in triple pane and are actually looking forward to seeing our heating bills this winter!

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Company Response

Good day Joyce!

We would like to thank you for your positive review. Your feedback is extremely important to us, we are glad to know that you are satisfied with the products and the service provided, specially Marcel's workmanship, he is one of our best installers and we are proud of him. We hope you enjoy your windows for many years to come. If you require any further assistance, please feel free to contact us at 780-988-0350.

Thank you for your trust,
Regards,
Window Mart team

Jocelyne in Fort Mcmurray
Jocelyne in Fort Mcmurray
0 reviews St. Albert, AB
9/10

Estimate process very informative and efficient

I had 3 quotes for the 3 windows I'm replacing. By far, the visit from Andrey was the most professional and thorough of them all. I placed by order today, and look forward to the installation some time in August.

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Company Response

Good day, Jocelyne

We would like to thank you for your review. We are delighted to know you had such a pleasant experience with Andrey. He is very dedicated, knowledgeable and professional and we are happy to have him on our team. We are looking forward to your installation and we hope that you will enjoy your new windows for many years to come. If you have any questions, please feel free to contact us at 780-988-0350.

Thank you for your time and business,
Regards,
Window Mart Team

Private User
Private User
Private User reviews Airdrie, AB
10/10

Project

Great Costumer Service from Lyla, can't wait to get the new windows in few months and I hope to enjoy only great quality and comfort from this company
Thanks, H

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Company Response

Good day!

Thank you for your feedback, we appreciate your positive review. We are glad to hear about your experience with our company. Thank you for choosing Window Mart with your project, our team will work hard to be able to meet your expectations. that If you require further assistance, do not hesitate to contact us at 780-988-0350.

Thank you for your time and business.
Regards,
Window Mart Team

Doris in St. Albert
Doris in St. Albert
0 reviews Toronto, ON
10/10

Window Replacement

We had basement windows replaced 5 months ago by Window Mart. This cold snap really proved it was worth every penny. We were so impressed with their reasonable quote, not to mention professionalism with sales and installation, we decided to give them our business to replace the rest of the windows in our home. Highly recommend them. Thank you to Andrey for coming today and advising us on what to do.

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Company Response

Good day,

Thank you for your sharing your experience with our company. We would like to thank you for choosing and trusting Window Mart with your projects. We are happy to know that you are satisfied with the results of work. Our team consists of professional and dedicated sales representatives and installers who work hard to meet our customers expectations. We hope that you will enjoy your windows for many years to come. We are looking forward to assisting you on your second project. If you have any questions, do not hesitate to contact us call us at 780 988 0350.

Thank you for your time and business,

Sincerenly,

Window Mart Team

Debbie
Debbie
1 review Darwell, AB
10/10

12 Window replacements.

After getting a few quotes to have our windows replaced, we decided to go with Window Mart .We are so happy we did. We were so happy and impressed with our salesman, Andrey and the installers. Very friendly and professional. Every day they cleaned up and at the end of the job, old windows were taken away. Would highly recommend this company to anyone.

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Company Response

Good day, Debbie!

Thank you for taking the time to share your experience with us. We appreciate your kind words, we are glad to know that you are satisfied with our overall service. Andrey is very dedicated and professional, as well as our installers. Our team works really hard to be able to meet our customers expectations. We would like to thank you for choosing and trusting Window Mart for your project. We hope you enjoy your windows for many years to come. If you require further assistance, please feel free to contact us at 780-988-0350.

Thank you for your business,

Regards,

Window Mart Team

CHARLES
CHARLES
0 reviews Edmonton, AB
10/10

Window replacements

We replaced a few older windows 3 years ago. We have enjoyed the new windows from Windowmart since. They still look good and function well. Andrey was knowledgeable and helpful. The installation team was efficient and polite.
We would recommend this company to any house owners.

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Company Response

Good day, Charles

Thank you for recommending us, we appreciate your kind words. We are glad to know that our specialist Andrey was able to assist you and that you are satisfied with our installation team. We would like to thank you for choosing and trusting Window Mart, customer satisfaction is a priority for our team. We hope you keep enjoying your windows for many more years to come. If you require any assistance, please contact us at 780-988-0350.

Thank you for your time and business,

Regards,

Window Mart Team

Stanley in Calgary
Stanley in Calgary
1 review Calgary, AB
10/10

Happy with my first set of windows and doors, ordered more

I got very good service from Ivan on replacing the first 2 windows in July, for the house I have lived in since 1990, as well as the back door. His presentation was very informative, which showed great knowledge and confidence in what he was doing. He also helped me with financing, without which I would not have been able to do this.

Installation was done very well by well qualified, professional installers, lead by Alex. They didn't even stop for lunch and worked right through till the job was done and cleaned up everything after the job was complete. Just ordered another set of 4 triple pane windows and can't wait for their arrival next year.

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Company Response

Good day, Stanley!

Thank you for sharing your feedback with us, we are glad to hear about your overall experience with our company, we are glad that our services met your expectations, especially Ivan's delivery and our installers job. We would like to thank you for choosing Window Mart for your first project and trusting us again with a second one. Our team will continue to work hard to be able to provide you with a quality service. If you have any questions or require further assistance, please contact us at 780-988-0350.

Thank you for your time and business,

Regards,

Window Mart Team

Private User
Private User
Private User reviews Edmonton, AB
10/10

Repeat Customer

We had our basement windows replaced last year with Window Mart and were very pleased with the installation. This summer we decided to do the upstairs windows so we called Window Mart again. Andrey came out and presented the options that were best for us. He was very pleasant to deal with and was very helpful and knowledgeable of his product. We had a couple of issues though. One was the extra long wait for the windows to be installed. Obviously this was due to the Pandemic so understandable. The second was some of our blinds did not fit, but when we advised Andrey of this, he immediately took care of the problem by having them cut of fit so problem solved. We love our new windows and would certainly recommend Andrey and Window Mart to anyone who is looking to have their windows replaced.

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Company Response

Good day,

Thank you for your positive review, we are pleased to hear about your experience with our company. We would like to thank you for choosing and trusting Window Mart with your project, our team works hard to be able to meet your expectations, Andrey is dedicated and knowledgeable specialists, and cares deeply for our customers. We hope you enjoy your windows for many years to come. If you have any questions or require further assistance, please contact us at 780-988-0350.

Thank you for your time and business,

Regards,

Window Mart Team

Private User
Private User
Private User reviews Calgary, AB
10/10

Service was great, easy to deal with

The communication started with the rep on the phone when i called the company, i was scheduled a free consultation at my convenient time. Met with Serghei, he arrived exactly on time as was scheduled, explained all the available options based on our budget. Sale was smooth and easy, no pressure

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Company Response

Good day!

Thank you for sharing your experience with us, for Window Mart customer satisfaction is a priority and we are glad to know that Serghei was able to assist you and provided you with all the information that you needed. He is a professional and dedicated specialist, we are proud of having him on our team. We appreciate your feedback, if you have any questions, please do not hesitate to contact us.

Thank you for your review,

Regards,

Window Mart Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Window Mart

Window Mart provides High Quality and Energy Efficient windows and doors products. We are a team of real people with real values, building real relationships with customers. Window Mart comes to your windows and doors projects with top quality products, professional installation service, prompt after sale service and most important, competitive price.

***

Window Mart is a company that offers an end-to-end solution for replacement windows and doors in Ontario, Alberta and Saskatchewan. Over the years we have worked hard to build a professional team of sales representatives and installers, whose first priority is our customers satisfaction. Our goal is simple, we want to install top quality windows and doors which we would enjoy in our own home.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Vinyl Windows, Bay & Bow Windows, Exterior Doors, Patio Doors
SERVICES
Sales, Installation & Service
WEBSITE
https://windowmart.ca
NUMBER OF EMPLOYEES
23
PAYMENT METHOD
Visa, Master Card, Cheque, Bank Draft
LICENSES
Yes
MEMBERSHIPS
BBB, ECA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25 years transferable warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.