Rydel Roofing & Siding

Formerly Rydel Roofing Inc.
Roofing
Ottawa ON K2E 7Z6
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Rydel Roofing & Siding
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Reviews for Rydel Roofing & Siding

Average customer rating:
9.7 10 (37 reviews)

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Nicolas in Toronto
Nicolas in Toronto
0 reviews Ottawa, ON
10/10

Great work and great service

Having done roofing myself in the past and being experienced with home renovations, I spent quite a bit of time researching the different roofing materials and systems before reaching out to 8 or 9 different contractors. From the beginning my experience with Shawn at Rydel was nothing but positive. He was only one two reps who spent time listening and addressing my concerns, answering my questions and further educated me on different products. I did not feel pressured or rushed to make a decision.
Many contractors were quick to say they do this or that but Shawn explained in details Rydel’s procedures step by step which they followed through when they did the job. Their crew were nice and professional, and I am pleased with the work they did. I inspected the roof myself and it looks great.
Despite being windy that day, the guys did a good job cleaning up the property from debris and garbage from the job.
Like most construction job, it is unlikely that everything goes without a hitch. In our case, we had a drywall screw pop through the ceiling when a bundled of shingles was dropped on the roof. We have cathedral ceiling and the roof consists of 2 x 8 covered with a sheet of plywood on the outside and drywall on the inside, no attic. I think it was just bad luck the shingles fell right where the crew was.
I mentioned this to the job supervisor during the inspection the next day and to Shawn when he dropped off the warranty paper. Both apologized and offered to have it fixed without even seeing it. I turned down their offer as I am still finishing renovations inside and it is an easy fix for me to do. To me, their reaction to the issue is what was important. I felt they were sincere in wanting to have it fixed and ensure we were happy with the job.
I have no problem recommending Rydel Roofing.
Thanks for the great job!

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C. M.
C. M.
1 review Chelsea, ON
10/10

Cottage roof

The crew that was sent to re shingle our roof was very professional and polite. They worked hard on what I would consider to be a challenging roof and they cleaned up completely afterwards. I would highly recommend this company to others.

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Company Response

Hey C.M. :)

We definitely appreciate the positive feedback. I spoke to a couple of the team members as well as the owner of our company who took part in working on your roof over the weekend and they all said you were an absolute pleasure to work for.

As I'm sure you are aware, on top of the manufacturer warranties included in your project, your new roof is covered by our ongoing ten year service package so in the unlikely event that you should have any issues related to your roof, please don't hesitate to reach out us. Simply send an email to info@rydelroofing.ca, shoot us a message on FB Messenger or give us a call at (613) 656-8606. We always look forward to helping.

Thank you for inviting us to your home and trusting us with the responsibility of installing your new roof. We absolutely appreciate your business.

Sean G - Rydel Roofing

William C.
William C.
1 review Ottawa, ON
10/10

Roofing

Work was done on time and as requested. Cleanup was done and I am very satisfied.

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Company Response

Hello William! Thank you for the kind review. It was an absolute pleasure working on this project.

Quick reminder, in the unlikely event that your roof has any issues over the next ten years, please don't hesitate to reach out to us. Simply call our office at (613) 656-8606, send us an email to info@rydelroofing.ca or you can even pop into a chat on our Facebook page and a quality member of our team will be happy to help.

As part of your ongoing service package, a certified member of our repair team will be happy to come out, take a look and resolve it.

Lastly, as a 2019 customer, you have been automatically entered into our free roof draw which will take place at the Spring Home and Garden show at the EY Center. Good luck!

We truly appreciate your business and look forward to helping in the future.

Thanks again,

Sean, Jad, Ryan, Shylo and the entire the Rydel Team :)

Mike D'Astous Ottawa in Kanata
Mike D'Astous Ottawa in Kanata
2 reviews Ottawa, ON
10/10

Great work and great customer service

If you are looking to replace your roof this summer, do not look any longer call mike at the Rydel roofing for a quote and if you require any technical information or quick fix ask for Ryan and they will take care of any need or answer any question you may have

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Company Response

Hey Mike!

Thanks for your kind review. :) Ryan and Mike are definitely super awesome and I look forward to passing this along to them.

Also, don't forget that all of our clients' new roofs are covered by our commitment to an ongoing 10-year ongoing service package so in the unlikely event that you notice anything that seems off or needs our attention on your roof, don't hesitate to reach out to us.

Simply call (613)656-8606 or shoot us an email to info@rydelroofing.ca.

We've got you covered!

Sean - Rydel Roofing & Siding :)

Rafi in Toronto
Rafi in Toronto
1 review Ottawa, ON
10/10

Leak stopped by Rydel Roofing

Thanks for coming out to my home for an inspection. Your team was able to find the leak, remove the snow and repair it right away. I look forward to having Rydel redo my roof this summer.

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Company Response

Hello Rafi :)

Thanks for taking a minute to submit a review of our work and for giving us the opportunity to earn your business. We're really happy to hear that we were able to repair that leak and definitely look forward to replacing your roof as the seasons' change. If you happen to have any questions or curiosities along the way, don't hesitate to reach out to us by calling 613-656-8606 or simply shoot us an email to info@rydelroofing.ca.

We've got you covered!

Sean - Rydel Roofing

Ralph in Ottawa
Ralph in Ottawa
1 review Ottawa, ON
9/10

Snow Guard/Fence Installation

The work entailed procuring and installing a two rail snow fence on an existing rubber tile roof.

The initial step of obtaining a quotation and gathering the information to select a vendor went very smoothly. I wish all companies were as easy to work with as Rydel was. My initial enquiries for information were answered promptly and completely. When it came to the on-site visit to view the work that I was looking to have done, the sales manager was punctual (always a good sign in my books), well prepared and ensured that all of my questions were answered to my satisfaction. He ensured that he or the right people were available in advance to answer questions about the product or the installation process without having to go away and research or ask others and delay the whole process. The quote was made available before they departed. The degree of organization and communication (and a fair price in my view) led me to proceed with Rydel.

The scheduling of the work and the communication surrounding this was one area that Rydel could improve upon in my experience. The job start was delayed more than once. However, the delays were not communicated in advance and only upon my enquiries to the office. Everyone that I spoke with was courteous and helpful in looking in to my situation but I would hope that they would communicate proactively in future any schedule delays rather than have the customers needing to call and determine where things stood.

Once the work began, my confidence in choosing Rydel was fully restored. The care being taken during the installation was fully evident. Any concerns that I had with the installation process were alleviated as they took the time to explain how they ensured that they screwed the mounting plates in to the truss and not just in to the plywood sheeting. The work proceeded without any delays (even proceeded in to the weekend with my okay) to get the job completed.

This is the first winter that the snow fence has been in place and it is performing as expected. I am very pleased with the quality of the installation. I can not evaluate the quality of the snow fence at this time as it will likely be a few years before that determination can be fully made. Aside from the communication around scheduling, I was pleased with the work performed. If I need roofing work in the future, I would call Rydel again.

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Company Response

Hey Ralph!

Thank you so much for taking the time to submit a review. While we take a lot of pride in 10-star ratings, we learn so much more from honest feedback like yours and look forward to getting that 10 next time. :) Please never hesitate to reach out to us directly by calling 613-656-8606 or shoot us an email to info@rydelroofing.ca.

Have an awesome day and thanks again!

-Sean G and the Rydel Team

Hank Trim in Ottawa
Hank Trim in Ottawa
1 review Ottawa, ON
7/10

Gutter and downspout cleaning and repair

There were some initial issues with scheduling and some confusion about the work to be done.

However, Rydel Roofing came through in the end and delivered a quality service. They even provided a discount for my trouble.

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Company Response

Thank you for the review, Hank. We appreciate the constructive criticism and allowing Rydel Roofing to resolve the issue. If you need anything in the future, please do not hesitate to contact us!

Elaine in Barrhaven
Elaine in Barrhaven
4 reviews Ottawa, ON
10/10

Amazing service

This summer (2018) I engaged the services of Rydel Roofing and I was extremely satisfied with the services I received.

I had a terrible experience with another Ottawa roofing company and lost a significant amount of money. I contacted Rydel as part of a "blitz" to find a new contractor. I was contacted almost immediately by their office administrator who put me in contact with Daniel Gillespie. He set up an estimate with me at my home that night...a Friday night...at 6pm. The following Saturday the team was on my roof doing the job.

Daniel and Mike Carrington went above and beyond knowing my previous experience and ensured my roof was done in a very short period of time. Every concern I had along the way was fully addressed and now four months later I am ready to face another Ottawa winter without any worries about the condition of my roof.

If you want to deal with a company that cares Ryan, Daniel. Mike and all the other staff exemplify what that is. You can't go wrong with hiring this company!!!

Thank you Rydel Roofing for putting me at ease after what was a very stressful situation!!

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Company Response

Hey Elaine! Thank you so much for giving us the opportunity to shine during your moment of stress and thank you for the review upon completion. We love getting feedback and are beyond happy that you are pleased with our services. It's great clients like yourself who make it worthwhile to go the extra mile. We've passed along your message to Daniel, Mike and Ryan. As always, never hesitate to reach out to us directly at (613) 656-8606 should you have any further questions or concerns. We look forward to helping. :)

Happy Client in Carleton Place
Happy Client in Carleton Place
1 review Carleton Place, ON
10/10

Siding of our home.

Ryan,

We wanted to express our extreme satisfaction with Rydel Roofing. Our home needed to be resided and your company went above and beyond in taking care of us. You identified issues with our flat roof and fixed it better than it ever was. The workers were very flexible and helped us to problem solve any issues that we discovered. Everyone in the company communicated well and responded promptly to questions we had. You provided a payment plan that met with our needs for our projects.
We are 100% please with your company and would highly recommend you to anyone. Thank you so much for making our home beautiful again.

Liz & Joel Glover

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Company Response

Hello Liz & Joel :) Thank you for giving us the opportunity to work for you and thank you for taking a moment to provide our team with some positive feedback. We take a lot of pride in our work and it's always nice to hear that we have another satisfied customer. Our goal is to "outcare our competition" even after the job is done so please do not hesitate to reach out to us directly by phone at (613) 656-8606 should you have any further questions or curiosities. We always look forward to helping in any way possible. Thanks again and have a wonderful winter.

sir r.
sir r.
1 review Westport, ON
9/10

Reshingle roof.

The work crew arrived early in the morning, tore off the old shingles, removed a sturdy, steel-lined masonry chimney, patched the decking and reshingled the roof by sunset. A competent, diligent, funny crew … a joy to have working on my house. 100% satisfied.

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Company Response

Thank you Richard for taking the time to visit us at the Home Show and trusting us with your roofing project. We enjoyed working to complete this for you. Daniel

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rydel Roofing & Siding

Recently awarded the title of Best of Eastern Ontario for Roofing & Siding companies by HomeStars, Rydel Roofing has more than 30 years of experience as Ottawa's premier roofing service companies. Boasting an A+ BBB Rating, a perfect Facebook Review score and a 97% customer review rating on HomeStars, our business is driven by a passion for elevated customer service, quality craftsmanship and old fashioned honesty. We have been certified to install almost every major roofing and siding product in North America so you can rest assured that our projects are covered under warranty.

Need financing? Ask our team how you can get 24 month ZERO INTEREST equal payments on your latest project! 

Services/Products:
Asphalt Roofing, Metal Roofing, Flat Roofing, Roofing Repairs, Eavestrough and Gutter, Siding, Roofing Products, Roofing Ventilation, Commercial Roofing, Residential Roofing

Brands
IKO, CertainTeed, Owens Corning, BP, GAF, James Hardie, Genteck, Euroshield, Wakefield Bridge, Heritage, Ameri-Cana, Junior H-F, T-Rex, Velux Skylights, Duraflow, Venmar

In business since: 2012

http://rydelroofing.com/
1800 Woodward Dr, Ottawa, ON K2C 0P7
(613) 656-8606

CATEGORIES
Roofing and Siding
PRODUCTS
Eavestrough and gutter, roofing ventilation, roofing products and roofing skylight
SERVICES
When you need siding and roofing services in Ottawa and surroundings area, you want a team that can quickly arrive onsite to complete the task. We have teams of qualified workers for both residential and commercial clients that are ready to respond quickly and effectively when you have a roofing problem that needs prompt attention. Our services includes roofing, siding, roof repairs, evastrough, snow and ice removal, soffit and fascia
BRANDS
IKO, CertainTeed, Owens Corning, BP, GAF, James Hardie, Genteck, Euroshield, Wakefield Bridge, Heritage, Ameri-Cana, Junior H-F, T-Rex, Velux Skylights, Duraflow, Venmar
STYLES
Ashphalt, Metal, Flat, Commercial, Residential
SPECIALITIES
100% customer satisfaction and 24/7 emergency service for roof repairs
WEBSITE
https://rydelroofing.ca/
YEAR ESTABLISHED
2012
NUMBER OF EMPLOYEES
50
RETURN POLICY
100 Satisfaction Guaranteed
MEMBERSHIPS
Ottawa Home Builders Association, WSIB, Aviva Third Party Liability Insurance, Baeumler Approved
LIABILITY INSURANCE
Yes
DIPLOMAS
Engineering - Carleton University
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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