- Approximate cost of services:
- $95,000.00
- Company Response
WOW Roberto, thank you so much for the review. You were a pleasure to work with and we can't wait for the next project. Enjoy your new space.
WOW Roberto, thank you so much for the review. You were a pleasure to work with and we can't wait for the next project. Enjoy your new space.
Dear Cheryl,
We appreciate your feedback regarding the recent products you received. We apologize for any confusion that may have arisen. To ensure clarity, we provided a detailed record of finishes for your review and approval prior to initiating the process.
Regarding the cost of the cabinetry inadvertently sent by our manufacturer, it's important to note that the $18,000 you paid for your kitchen encompassed more than just the cabinetry itself. This figure included the cabinetry, delivery, white glove carry-in service, accessories, hardware, and installation—all of which were clearly outlined in the estimate you signed. While we regret any perception of being overcharged, it's worth mentioning that you extensively researched and compared prices for a year before returning to us. Our estimate meticulously delineated each item, affording you the opportunity to make informed decisions throughout the process, including the option to select products from alternative vendors.
The quartz you were quoted boasts North American origin and comes with a lifetime warranty, ensuring durability and longevity. While there may be cheaper alternatives available, we provided you with the most competitive price for this particular line.
We value your business and are committed to ensuring your satisfaction. Please do not hesitate to reach out should you have any further concerns or queries.
Best regards, The HOME Team
Thank you so much for your kind review, it was a pleasure working with you.
Basement convertion to rental unit
Thank you very much for the kind review, we look forward to the next project :)
Hi Ashley,
We are sorry to hear you are not happy with your experience. Once we finalized the details with you the kitchen was ordered the next day. As for the missing parts, this was a misunderstanding between us on how you wanted to finish the fridge section. We then ordered the extra parts you wanted and got everything taken care of. From our last communications, we were under the impression that you were very happy with the final product and so you can understand our confusion with your review. Please let us know if there is anything we can do and we will be more than happy to accommodate you. Contact us either by phone 705-503-4663 or email info@homebarrie.com.
KItchen and dining room renovation
Hi Randy,
Thank you so much for the kind review, you were an absolute pleasure to deal with and we can't wait to start the next project. Drop by the Design Center anytime to say hi.
Thank you for the wonderful review. It was a pleasure working with you.
We are sorry you feel that we didn’t do our very best on this renovation as we strive to give the best experience for all our customers.
The first countertop was a misunderstanding of how you wished it to be finished. The countertop was removed and replaced with the desired overhang. The second one had a manufacturers blemish and so the Countertop Supplier replaced and reinstalled to which you expressed the seam was not to your liking. The countertop was installed by the best laminate countertop place in Barrie and the owner assured us that it was a standard seam as laminate countertop seams are glued together with bolts to hold them flat. As this is not quartz or granite there is not a way to eliminate feeling the seam a little bit.
The scratch on the bookcase is a very easy fix as it was built here in Barrie from our custom cabinet builder and the top can be replaced within a few minutes. Please contact us to arrange replacement of the top.
The wall extension was due to a measuring error unfortunately. When this was brought to your attention you were asked if you wanted the two end cabinets remade or if you would rather extend the wall a couple of inches to keep the larger cabinets. The decision was made to extend the wall and that you would take care of the painting after the patch was complete.
Again, we are sorry that you are unhappy with our efforts to make you happy with your new custom kitchen. We wish you well with your future renovations.
Great Team, Excellent Work, Very Happy!!!
Thank you so much for the great review. Working with you and Lisa was awesome and we can't wait for the next project. Stop by anytime and say Hello.
Thank you very much Mary-Ellen, we are glad you are happy with the project, can't wait for the next one :)