Oneway Construction

General Contractors
Ottawa ON K1J 1C1
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General Contractors
Oneway Construction
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86%

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Reviews for Oneway Construction

Average customer rating:
8.8 10 (32 reviews)

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csslivan
csslivan
0 reviews Ottawa, ON
10/10

Structural Work

I sincerely recommend ONEWay construction. After having bad experiences with other construction companies I was very hesitant on any other construction company. ONEWay proved to me that there's bad ones, but also there's good ones. I am beyond satisfied with their customer service and workmanship. I have no experience in construction but they kept me in the loop and informed before, during and after.
My house was always left very clean as if there was no construction going on. My family and I didn't feel any interruption during the process and our daily routine was as usual.
We thank you so much for all the amazing work and experience.

Can't wait to work with them again for my future projects.

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malonygmm
malonygmm
0 reviews Ottawa, ON
10/10

LOAD BEARING WALL REMOVAL AND KITCHEN

The team at Oneway Construction Inc. go above and beyond to ensure a seamless delivery of a high-quality finished product! They were beyond helpful throughout the entire process, keeping us informed and involved. It took us nearly 7 months to finally pull the trigger on developing our project and we are beyond happy that we decided to move forward with Oneway Construction Inc. They respected our need for time and periodically kept in touch without at all being pushy. Each tradesman that came in was respectful of our home and tried to cause as little disruption to our lives as possible. Each tradesman is clearly a master of their craft and it shows when you look at the completed product. They were always a phone call away and took the time to explain everything to us and gather our opinions during the process, as well as stopping by periodically to check in on the project and keep us informed. We removed a load bearing wall and opened the space of our home, we would not trust any other company with the structure of our home, they go above and beyond each step of the project, our home looks 10x bigger and it looks amazing! Overall, we had an incredibly positive experience with Oneway Construction. We will recommend Oneway Construction Inc. to all our friends! Thanks to the team, we hope to work with you all again on future home renovation projects!

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Company Response

We sincerely appreciate your kind words, it was a real pleasure working with you and your family.
We hope you enjoy your renovated home and we look forward to working with you again in the future. Your business is much appreciated.
All the best,
ONEWAY CONSTRUCTION

aabru29
aabru29
0 reviews Ottawa, ON
10/10

RENOS

We had the opportunity to hire Oneway to complete a time sensitive job in our home. Every detail from start to finish was perfectly communicated and completed spot on time and also EXTREMELY well done. I will be recommending Oneway construction to others without hesitation.

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Company Response

Dear Customer,

The team at ONEWAY CONSTRUCTION sincerely appreciates your kind words and for taking the time to share the experience you had with our company.

We wish you and your family all the best. It's been a pleasure.

Warm regards from the ONEWAY TEAM!

Thomas B.
Thomas B.
0 reviews Ottawa, ON
10/10

Structure

Our friend recommended Oneway because he didn't trust any other contractors to do structural work. Wes and the whole crew did an great job from start to finish, giving a detailed quote on all the work that would be required to get the job done. We felt safe putting the structure of our house in their hands.
Would highly recommend Wes and his crew to do any major structural or other work on your home. Awesome work and cleanliness.

1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to share your experience with our company. We all appreciate it and look forward to working with you again in the future.

Warm regards- The Oneway Construction Team!

Liki
Liki
0 reviews Ottawa, ON
10/10

Kitchen and Other

When we first met, One-way was working for friends who started doing a small project and ended up nearly re-building their house. They were delighted with the work they had done for them. We kept an eye on the progress of the job and rejoiced with them when it was done. They had nothing but praise for this company. We booked our kitchen reno two years in advance just to get onto their calendar. We started with a small project to see how the crew worked and to get a feel for the process of renovating. There were a number of problems Delays resulted from a measuring error by a supplier, unsatisfactory work by a sub-trade (hired by me) that had to be ripped out and replaced. What convinced us to continue with One-way was that each problem was dealt with promptly and politely, both with us and with the trades that caused the problems. We are happy with a whole new main level to upper level flight of stairs and an unusual storage solution. We went straight from that into the big project of the kitchen.
* The One-way Team always presented with professionalism and individual self pride. Language, dress, personal vices, etc were never an issue!
*Job site and our whole home was always left impeccable and safe.
* Quality and workmanship were excellent, and if an issue did arise, they recognized and dealt with it fairly and quickly.
* Our final product still gives us goose bumps! We absolutely love our home and the way it has turned out. Thanks everyone for the incredible work.

1 of 2 people found this review helpful.
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Company Response

Thank you very much for your kind words and we are extremely happy that you're satisfied with the outcome of the project(s). We hope you and your family have been able to enjoy it. We look forward to working with you again in the future.

All the best from the Oneway Construction team.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Various

One Way Construction Inc did a fantastic job completing some renovations in  our home and garage. The whole crew was very friendly, professional and a true pleasure to work with. From the very beginning One Way was the only company to give us a detailed estimate. Throughout the project, they kept us updated and always welcomed any questions we had. They gave us some great suggestions to help us figure out what would work best for what we envisioned. The quality of their work was excellent, and we would most certainly recommend One Way Construction to anyone looking to complete a building project, and we would not hesitate to hire them again.

1 of 2 people found this review helpful.
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Company Response

It was an absolute pleasure working with you, we appreciate your kind words and wish you and your family all the best.
We look forward to working with you again in the future.

Warm regards from the Oneway Construction Team!

Mishka Antunes in Guelph
Mishka Antunes in Guelph
1 review Ottawa, ON
10/10

Kitchen/wall removal

We just had main floor and kitchen renovation including wall removal done by Oneway Construction Inc. Wesley and the rest of the team made the whole process smooth, easy and much less stressful than we thought it would ever be. They came up with great design ideas and listened carefully to what we wanted. Their workers were SO clean, every night when we came home we were able to just relax. With their meticulous attention to detail, we now have an absolutely stunning kitchen. We thank them for adding value to our home. Everyone who visits us is wowed by our new kitchen. We would recommend them to anyone without hesitation and will have them back to do more work for us in the future.

1 of 2 people found this review helpful.
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Company Response

Thank you very much for the kind words. It was an absolute pleasure working with you and your family.
We look forward to working with you again in the future.
Best wishes,
Oneway Construction

Suzy Mn in Ottawa
Suzy Mn in Ottawa
1 review Ottawa, ON
10/10

Addition

My husband and I first learned about one during a conversation with a colleague in regards a project in had in mind. We were pleased with all the pleasant things we heard about this company and decided to give them a call. They quickly accommodate us for a meeting to discuss our ideas. We had done renovations in our home before but the experience is nothing to compare . From initial interaction to months after the project has been completed we couldn’t be happier with the service one way has provided us. My family spends most of our time in our new addition and can’t thank Wesley and the team enough for the incredible work they have done. We are considering renovating our basement in the fall and will not hesitate to contact one way once again.

Our many thanks

1 of 2 people found this review helpful.
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Company Response

Your kind words are appreciated- we do our best to satisfy every customer.
It has been a pleasure working with you and your family and we look forward to the future projects.

Warm regards from the Oneway Team

Ms1 in Gloucester
Ms1 in Gloucester
1 review Ottawa, ON
10/10

Remodeling

We were fortunate to have found a company like Oneway construction for our remodeling project. They have been head and shoulders above any other contractors we've worked with. All of the folks genuinely take pride in the work they do. The guys have been amazingly patient and listened to all of our concerns. All of our concerns and questions were quickly and fairly addressed. I am consistently impressed with the attention to detail Wesley and his crew give to everything they do. They make sure that everything they touch is done right, is solid as a rock, and looks good in the end. They listen to what you want but make adjustments based on their deep experience, knowing what produces the best result. They were able to anticipate my needs and adjust based on the age of the house, making sure that things were done right and up to code. Overall, not only are they accommodating but they stand by the work they do. Wesley also took every opportunity to let us know where we could save money or if something seemed unnecessary and even when our requests defied logic they were more than happy to take care of us. I wouldn't hesitate to work with Oneway Construction again in the future.

Thank you.

1 of 2 people found this review helpful.
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Company Response

We sincerely appreciate the feedback. We are happy to hear we have satisfied another customer as we work very hard to do so.

Wishing you and your family all the best.

The Oneway Team.

Private User
Private User
Private User reviews Ottawa, ON
0/10

Backyard construction, including deck

My experience with OneWay was disappointing. I consider their conduct to be unethical and would not recommend doing business with them.
We engaged OneWay to build a large multi-level deck in our backyard as well as a fence in Spring 2017. Wesley made a very strong first impression, and conveyed a lot of passion and commitment to his work. We considered other contractors’ quotes, and ultimately selected OneWay because they could commit to the timeline we wanted in advance of a large event we were planning, offered a 10-year warranty, and had good online reviews.
OneWay confirmed the deck project would take 9-10 business days. It took more than 3 months for the base deck to be built. We were patient and appreciative even though our event (and many others that summer) needed to be cancelled. We didn’t get to use the deck in the summer of 2017. And ultimately, OneWay never completed the deck – the staining is still outstanding and we’ve incurred damages to the base deck as a result, which has cost us much more than budgeted. The warranty is not worth anything.
Here is a summary of the disappointing delays. If I could go back in time, I would modify the contract to enforce a final sign-off on delivery before final payment.
1. Early in the project, OneWay blamed continued delays on the City of Ottawa being non-responsive to the permit application. We independently followed up with the City of Ottawa and discovered that OneWay was not being truthful about the permit application process, and the back-and-forth underway with the City. In fact the City had been responding, but OneWay had several omissions in the application submitted they didn’t want to acknowledge to us. Despite the inconsistency and the disappointment of cancelling our event, we were patient and didn’t complain, hoping everything else would run smoothly.
2. OneWay made measurement errors and had to modify the deck design as a result, with little clearance between our deck and our shed. We rolled with the change, and didn’t mention it again. We were even jovial about a planter in front of our house being broken by Wesley’s truck, as he agreed to remove it and build us a new one (we never got a new one). In many way, we tried to maintain a strong relationship as partners in the project.
3. We observed improper application of the stain over mud (muddy footprints). When we raised these concerns with OneWay, we took their word that it would be fixed in the fall. Excuses continued, and then we took their word that they would do it in the spring. Spring became summer, summer became fall, and excuses continued (as did non-response to numerous phone calls and emails). The staining was never fixed, and it’s been well over one year since they committed to fixing.
4. Damage is now very obvious on the deck. In addition to the bad staining, most of the light fixtures have broken. The warranty certificate they dropped off does not appear to be worth anything. Even when we reach OneWay be phone or email, and they agree to “show up” on a specific day, they never do. It seems OneWay may not be adhering to Section 74 of the Competition Act regarding warranties. At a minimum, I would not value the warranty from OneWay when considering their quote.
5. We wrote an online review last Fall with a poor rating and Wesley immediately contacted us to have it taken down, promising he’d complete the job asap. My husband gave him the benefit of the doubt and took down his online review. I wish he had not – Wesley and OneWay did not follow through on their commitment, and seem only concerned with cultivated their online reputation versus their actual customer service.
The latest excuse we received from OneWay was that it was “a kindness” that they agreed to stain the deck, as it was not explicit in our contract. In fact, Wesley always made it clear to us that a stain would be included in the construction of the deck: the early proposals state that a CFW-UV5 Clear penetrating wood finish will be used; text exchanges discuss what colour stain we'll be using; he assured us throughout the construction that the stain was included; and in email exchanges he committed to addressing our reasonable concerns after the project's completion, among them fixing the errors made in the application of the stain and applying a second coat. Other commitments agreed-to in writing, such as fence caps, were not fulfilled.
My take-away is that OneWay has endless excuses for not showing up, for delays, and for incomplete work. They will spend more time and energy on making fake appointments and managing their online profile than they will on fulfilling their contractual obligations to customers. Unfortunately, the passion and commitment I perceived in our first meeting did not persist through the project, and I’m left feeling we dealt with a disingenuous person and company. I hope nobody else has the same experience we did. I would avoid this company.

3 of 4 people found this review helpful.
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More about Oneway Construction

ONE WAY specializes in custom homes, additions, renovations, load bearing wall removal, structural, foundation repair and more. From the initial design consultation to the completion of a custom build, home addition, a renovation or whatever your dream project may be, ONE WAY serves the individual needs of our clients with ...
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