Gta Stone Countertops

Countertops
Toronto ON M9L 2A5
Write a Review
Write a Review
Website
HomeStars
Countertops
Gta Stone Countertops
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

92%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Gta Stone Countertops

Average customer rating:
9.4 10 (35 reviews)

Sort by

minh in Vaughan
minh in Vaughan
1 review Vaughan, ON
10/10

Kitchen Renovation

When I first walked into the store, I wasn't sure if they would carry a wide selection of stones. Then, I had the pleasure to meet with Joyce and that's when we instantly connect. She is knowledgeable, professional and understands the customer's needs and wants. Having a background in the Quality Assurance industry, I would consider myself more picky than your average customer...but I thought the installers were efficient in terms of time, detailed oriented in delivering good workmanship and ensured I was completely happy with the end result including anything that needed to be re-done/adjusted. They were also amazing at accommodating to some last minute changes to my waterfall island courtesy of my kitchen cabinet guy not doing his part and went completely MIA. One small feedback I would have is that with the popularity of grey kitchens, I think using the right tone of grey for the caulking would perfect the detailed finish better (as opposed to white or almond colours which was the only thing available at the time). Overall, I'm very satisfied with the service from Joyce and her team for my quartz island, countertop and backsplash and would definitely recommend GTA Stone Countertops as they have a wide variety of options for everyone and prices are amazing.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Wow! Thank you so much for this great 10-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.”

GTA Stone Countertops

po3922
po3922
2 reviews Brechin, ON
10/10

Kitche Countertop

Very professional from start to finish, on time, cost efficient. I will do more business with them soon. Highly recommended.
Thank you GTA Stone Countertops! I wish all the contractors are like them.

Was this review helpful?
Company Response

We are delighted to receive your feedback of our works and services. Your review means a lot to us, we ensure we deliver what we promise when we say we will.
we love #happycustomers

GTA Stone Countertops

Johnpaul in Milton
Johnpaul in Milton
1 review Milton, ON
10/10

Kitchen Renovation

Thank you Gta stone countertops for our beautiful countertops. You literally exceeded our expectations. Joyce is a wonderful person to work with; very professional, honest, knowledgeable and helpful. Most importantly, the prices are very, very reasonable. We are so very glad we chose this company to give that final touch to our kitchen. We highly recommend GTA stone countertops. Their prices and services won't be beat.

Was this review helpful?
Company Response

We are delighted to receive your feedback of our works and services. Your review means a lot to us, we ensure we deliver what we promise when we say we will.
we love #happycustomers

GTA Stone Countertops

Xavier in North York
Xavier in North York
0 reviews Cambridge, ON
10/10

Xavier

I renovate kitchen and baths in the Waterloo region including Guelph and Brantford city and I have been working in all my projects with Gta Stone countertops .they take pride in their job and their ethics of work are top of the line .their performance in my projects reflects on my company. And that bring my company to a higher level .. I would continue doing business with them for sure

Was this review helpful?
Company Response

Hi Xavier,
It is always our pleasure to work with you, we will see you again for your upcoming projects.

GTA Stone Countertops

Carmen in North York
Carmen in North York
0 reviews Toronto, ON
10/10

Countertop and backsplash

Amazing quality counter tops and back splash price was best around! Looking forward to working with Joyce and team soon! If you are looking to redo your kitchen GTA is the place to go!

Was this review helpful?
Company Response

We are delighted to receive your feedback of our works and services. Your review means a lot to us, we ensure we deliver what we promise when we say we will.
we love #happycustomers

GTA Stone Countertops

Rcormier in North York
Rcormier in North York
0 reviews Toronto, ON
0/10

Should have learned the first time!

This is the second time I have used this company and the second time they let me down. They mismeasurrd both countertops. This last one they chipped the corner of the island and filled it without telling us. At the end of the day my husband asked if there were any problems we should know about. They said no, sign here. After signing and paying in cash, we noticed the very obvious imperfection.
I have sent emails, but no response.
The first countertop the did for me, they forgot to account for the waterfall overhang, so the island was too short. They took a small slice and fit it in. Just sloppy. If you want high quality, this isn’t the company.

Was this review helpful?
Company Response

Dear Rebecca Cormier,

With all due respect, I am disappointed that you would leave us this review. As you mentioned, this is the second time you’ve used our company for your kitchen countertop projects, which leads me to assume that you must have been satisfied with the first job we did for you in 2017. Quite frankly it doesn’t quite make sense that a smart customer like you would ever return to a company if you were unsatisfied with their “sloppy work” the first time around, especially in this highly competitive countertop business. In your review, you mentioned that “you sent us the emails (many emails??), but no response”. The only email that you sent to us was on Sep. 17 at 8:38am, I read your email at 9:30am when the store is open, as it was brought to my attention immediately. However, because your email didn’t address any details, I was forced to discuss with the installers tried to understand what have happened during the installation. But at 11:30am you have left us a 0/10 negative review on Homestars. It would seem that the issues you mentioned vaguely in your email and in your review weren’t very important, as in less than 2 hours, you have concluded “No response” and decided not to contact us or pursue it further than posting this review. I believe your complaints were founded on the basis that we refused you compensate because we had to make on site changes to the counter after you changed the location of your farmer sink without notifying us after we finalized the measurements and details of your countertop. As a standard business practice our company always request customers to decide on the final and correct spot in advance of the templating and measuring to ensure that we are not wasting valuable stone material. During the templating and measuring session, we review and confirm all the specifications of the farmer sink and cabinets, this includes drawing lines and marks on the wall and cabinets to record the sink will be located. And in your case, you ignored all the warnings and the confirmation process and proceeded shifted the sink ½” off from where its finalized spot, all without any kind of notice of the change to us. You then proceeded to demanded compensation and insisted that we mismeasured, however all the marks/lines we drew on the wall and cabinets showed that we didn’t make any mistakes, and the true culprit was the changes made to the sink location. Both her and her husband admitted that was not our mistake after we showed them the clear evidence. As a business we tried to make do with the circumstance no matter the intentions of our customer and our installers used their professional experience to handle the sudden change, and spent an additional 2 hours on site to adjust the countertop to make it fit and look good. At this time neither Rebecca or her husband had no complaint, they examined the final product, approved the work and paid off their remaining balance. This whole situation no matter who was the victim ended amicable, which only makes this review the more disappointing and shocking to our company.
GTA Stone Countertops has served many customers and completed beautiful kitchens in the last 13 years, however its not to say that the occasional difficult issue won’t occur. When an issue of countertop size and fit occurs we always respond with a service appointment guaranteed within five business days of an installation. Even in this day and age we strive to maintain the moral of doing business the old-fashioned way and treat our customers with honesty and respect. We stand behind our products and workmanship and employ highly skilled staff because our quality workmanship is expected to and should withstand the test of time. View GTA Stone Countertops's to see our most recent work or follow us on Instagram @gtastonecountertops.
Have a wonderful day!

GTA Stone Countertops

Corey K. in Ajax
Corey K. in Ajax
5 reviews Ajax, ON
10/10

Kitchen Refresh - Quartz Countertops

Our experience with GTA Stone Countertops was great. Joyce was extremely helpful and responsive, and answered all of our questions quickly and clearly. She came to our home for an initial visit and to firm up her estimate. When we explained that we were removing our lower cabinets to have the flooring replaced, she offered to come back to remeasure after the cabinets were reinstalled, just to be sure that everything worked out. Her installers were quick, clean and efficient, and did a fantastic job. We couldn't be happier with the final product.

Was this review helpful?
Company Response

Hi Corey,

It was so nice to be part of your renovation project, thank you for such great review!!

GTA Stone Countertops

Neha in Toronto
Neha in Toronto
0 reviews Toronto, ON
10/10

Replace Kitchen Counter top

Like any typical customer I was shopping around for counter top and sink installation quotes. From the moment I contacted Joyce right up to the final installation, their service has been exceptional. Joyce was very meticulous in her measurement and accurate to the T. Their quote was the cheapest in the market. Their turnaround time was within 3-5 days. I would highly recommend them.
Neha Sangani
Burlington

Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
10/10

kitche

The team did an amazing job installing the countertop in our kitchen. They were very professional, friendly and finished their work quickly and effectively, exceeding our expectations. We are more than satisfied with their outcome and highly recommend their service!
Thanks Joyce (Gta Stone Countertops)

Was this review helpful?
Baloch in North York
Baloch in North York
1 review Toronto, ON
10/10

Kitchen renovation

Great job. Installation was perfect. No mistakes. Great customer service. I strongly recommend this company with others. Finishing was perfect. Installed it with a professional team in just one day

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gta Stone Countertops

GTA Countertops has more than 10 years of combined experience in the fabrication and installation of stone products. We purchase a carefully selected variety of granite, marble and quartz in large quantities and stock it locally. This system allows us to offer the luxury of real, natural granite or quartz counter tops at very affordable prices.

We pride ourselves in helping you achieve a more beautiful, money saving and practical approach to improving your dream home, we do not outsource any part of your project to another company, from start to finish, it is completed by our company!

CATEGORIES
Countertops
PRODUCTS
Quartz Caesarstone Granite HanStone Quartz Marble Travertine Limestone Slate
BRANDS
Silestone LG Viatera Caesarstone Hanstone Corian Olympia Tile & Stone Terra Stone Inter stone Radianz Kstone Tce Lucent Quartz SIO4 Quartex Brick Stone Vico Stone
WEBSITE
http://gtastonecountertops.com/
YEAR ESTABLISHED
2005
PAYMENT METHOD
Cheque, Cash and e-transfer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year on Workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.