Gta Stone Countertops

Countertops
Toronto ON M9L 2A5
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Gta Stone Countertops
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90%

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Reviews by rating (past 12 months)

Reviews for Gta Stone Countertops

Average customer rating:
9.3 10 (30 reviews)

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Rcormier in North York
Rcormier in North York
0 reviews Toronto, ON
0/10

Should have learned the first time!

This is the second time I have used this company and the second time they let me down. They mismeasurrd both countertops. This last one they chipped the corner of the island and filled it without telling us. At the end of the day my husband asked if there were any problems we should know about. They said no, sign here. After signing and paying in cash, we noticed the very obvious imperfection.
I have sent emails, but no response.
The first countertop the did for me, they forgot to account for the waterfall overhang, so the island was too short. They took a small slice and fit it in. Just sloppy. If you want high quality, this isn’t the company.

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Company Response

Dear Rebecca Cormier,

With all due respect, I am disappointed that you would leave us this review. As you mentioned, this is the second time you’ve used our company for your kitchen countertop projects, which leads me to assume that you must have been satisfied with the first job we did for you in 2017. Quite frankly it doesn’t quite make sense that a smart customer like you would ever return to a company if you were unsatisfied with their “sloppy work” the first time around, especially in this highly competitive countertop business. In your review, you mentioned that “you sent us the emails (many emails??), but no response”. The only email that you sent to us was on Sep. 17 at 8:38am, I read your email at 9:30am when the store is open, as it was brought to my attention immediately. However, because your email didn’t address any details, I was forced to discuss with the installers tried to understand what have happened during the installation. But at 11:30am you have left us a 0/10 negative review on Homestars. It would seem that the issues you mentioned vaguely in your email and in your review weren’t very important, as in less than 2 hours, you have concluded “No response” and decided not to contact us or pursue it further than posting this review. I believe your complaints were founded on the basis that we refused you compensate because we had to make on site changes to the counter after you changed the location of your farmer sink without notifying us after we finalized the measurements and details of your countertop. As a standard business practice our company always request customers to decide on the final and correct spot in advance of the templating and measuring to ensure that we are not wasting valuable stone material. During the templating and measuring session, we review and confirm all the specifications of the farmer sink and cabinets, this includes drawing lines and marks on the wall and cabinets to record the sink will be located. And in your case, you ignored all the warnings and the confirmation process and proceeded shifted the sink ½” off from where its finalized spot, all without any kind of notice of the change to us. You then proceeded to demanded compensation and insisted that we mismeasured, however all the marks/lines we drew on the wall and cabinets showed that we didn’t make any mistakes, and the true culprit was the changes made to the sink location. Both her and her husband admitted that was not our mistake after we showed them the clear evidence. As a business we tried to make do with the circumstance no matter the intentions of our customer and our installers used their professional experience to handle the sudden change, and spent an additional 2 hours on site to adjust the countertop to make it fit and look good. At this time neither Rebecca or her husband had no complaint, they examined the final product, approved the work and paid off their remaining balance. This whole situation no matter who was the victim ended amicable, which only makes this review the more disappointing and shocking to our company.
GTA Stone Countertops has served many customers and completed beautiful kitchens in the last 13 years, however its not to say that the occasional difficult issue won’t occur. When an issue of countertop size and fit occurs we always respond with a service appointment guaranteed within five business days of an installation. Even in this day and age we strive to maintain the moral of doing business the old-fashioned way and treat our customers with honesty and respect. We stand behind our products and workmanship and employ highly skilled staff because our quality workmanship is expected to and should withstand the test of time. View GTA Stone Countertops's to see our most recent work or follow us on Instagram @gtastonecountertops.
Have a wonderful day!

GTA Stone Countertops

Corey K. in Ajax
Corey K. in Ajax
5 reviews Ajax, ON
10/10

Kitchen Refresh - Quartz Countertops

Our experience with GTA Stone Countertops was great. Joyce was extremely helpful and responsive, and answered all of our questions quickly and clearly. She came to our home for an initial visit and to firm up her estimate. When we explained that we were removing our lower cabinets to have the flooring replaced, she offered to come back to remeasure after the cabinets were reinstalled, just to be sure that everything worked out. Her installers were quick, clean and efficient, and did a fantastic job. We couldn't be happier with the final product.

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Neha in Toronto
Neha in Toronto
0 reviews Toronto, ON
10/10

Replace Kitchen Counter top

Like any typical customer I was shopping around for counter top and sink installation quotes. From the moment I contacted Joyce right up to the final installation, their service has been exceptional. Joyce was very meticulous in her measurement and accurate to the T. Their quote was the cheapest in the market. Their turnaround time was within 3-5 days. I would highly recommend them.
Neha Sangani
Burlington

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Private User
Private User
Private User reviews Toronto, ON
10/10

kitche

The team did an amazing job installing the countertop in our kitchen. They were very professional, friendly and finished their work quickly and effectively, exceeding our expectations. We are more than satisfied with their outcome and highly recommend their service!
Thanks Joyce (Gta Stone Countertops)

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Baloch in North York
Baloch in North York
1 review Toronto, ON
10/10

Kitchen renovation

Great job. Installation was perfect. No mistakes. Great customer service. I strongly recommend this company with others. Finishing was perfect. Installed it with a professional team in just one day

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Private User
Private User
Private User reviews Toronto, ON
10/10

Quartz countertops

GTA has a great team from start to finish the work.
They installed quartz countertops in my kitchen and washroom vanity.
I am happy with their service.
I will definitely recommend someone if they quality work at reasonable price contact GTA guys.

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Private User
Private User
Private User reviews Mississauga, ON
10/10

Kitchen and washroom renovations

We are very pleased with Joyce and her service. Joyce provided her professional advices and encouragements. We moved forward to change our kitchen countertops. We had updated our kitchen countertops few months ago. Lately our washrooms were renovated. We found no suitable vanities for the washrooms. It's a small project but we got to pick quality countertops of our own choice. They looked beautiful. I am glad that I got my own pace to reno my home. Joyce made me feel comfortable even my project is small. I highly recommend my friends to use her service.

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Karen in Fraserville
Karen in Fraserville
1 review Fraserville, ON
10/10

Happy happy customer

Joyce is a pleasure to work with. Her installers know what they’re doing and go above and beyond. It’s nice to know they understand great customer service. They arrived on time and made sure I was happy with the job. Well Done!!

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Richard R
Richard R
5 reviews Port Colborne, ON
10/10

Outstanding service and results

We received quotes from several different companies, and Joyce impressed us the most both with her attention to detail and very competitive price. After deciding to contract their services, we were directed to a granite supplier with dozens of options for our preferred granite of Typhoon Bordeaux in order to select the slabs we wanted.

Unfortunately, we had a sudden death in the family the week before installation was scheduled, and Joyce was very understanding and accommodating in rescheduling things for us.

Our 2 tier island especially was a challenging install, but the workers persisted late into the night to ensure the granite was installed to our satisfaction.

We could not be more satisfied with the end result. Joyce and her team exceeded expectations giving us what is now a gorgeous feature of our kitchen and home.

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Nrg in North York
Nrg in North York
2 reviews Toronto, ON
10/10

Outdoor counters

Joyce and the GTA team were very detailed and professional. They made sure measurements were precise. The workers were respectful of our home while working there. The outcome was beautiful.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gta Stone Countertops

GTA Countertops has more than 10 years of combined experience in the fabrication and installation of stone products. We purchase a carefully selected variety of granite, marble and quartz in large quantities and stock it locally. This system allows us to offer the luxury of real, natural granite or quartz counter tops at very affordable prices.

We pride ourselves in helping you achieve a more beautiful, money saving and practical approach to improving your dream home, we do not outsource any part of your project to another company, from start to finish, it is completed by our company!

CATEGORIES
Countertops
PRODUCTS
Quartz Caesarstone Granite HanStone Quartz Marble Travertine Limestone Slate
BRANDS
Silestone LG Viatera Caesarstone Hanstone Corian Olympia Tile & Stone Terra Stone Inter stone Radianz Kstone Tce Lucent Quartz SIO4 Quartex Brick Stone Vico Stone
WEBSITE
http://gtastonecountertops.com/
YEAR ESTABLISHED
2005
PAYMENT METHOD
Cheque, Cash and e-transfer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year on Workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.