Gta Stone Countertops

Countertops
Toronto ON M9L 2A5
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Countertops
Gta Stone Countertops
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95%

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Reviews for Gta Stone Countertops

Average customer rating:
9.6 10 (61 reviews)

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Stucco in Toronto
Stucco in Toronto
0 reviews Toronto, ON
10/10

Kitchen countertops

Excellent service! Since answering the phone promptly, replying text msgs, Joyce surprised me! Great customer service and price! Various options of stone too!
Installers very nice guys too!
Highly recommended!
Thank you!
Mateus de Oliveira

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Company Response

Hey Stucco,

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us, it means a lot to our team.

GTA Stone Countertops team

Lorna and Tim
Lorna and Tim
1 review Odessa, ON
10/10

Kitchen Counters

Having work done by Joyce and her team has been the beat experience we could have asked for. For a company that generally does not come to our area , they made it happen for us without delay. From the first enquiry by to the day of installation , it has been easy and seamless. Joyce is profession and punctual, and the timelines she gives you is exactly what happens. We could not be happier with the quality of the stone and the men installing it were quick and tidy. I would definitely recommend them to anyone wanting to do new countertops. Thankyou Joyce and team, we love our new countertops.

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Company Response

Hi Lorna and Tim,

We're happy you had such fantastic experience with us!

Thanks for your trust and business, we're thankful for amazing customers like you.

GTA Stone Countertops team

Tony in Markham
Tony in Markham
0 reviews Vaughan, ON
10/10

Kitchen Reno

From consultation to installation, Joyce was professional and answered any inquiry in a timely manner. The installation team were also outstanding and the kitchen was left very clean once they were done. We love how the countertops turned out. I have already recommended Joyce and her team to family and friends and will continue to do so. Thank you GTA Stone Countertops.

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Company Response

Hi Tony,

it was a pleasure to have an opportunity to work with you, I am so glad to hear that you love our services and products, please enjoy your new kitchen for years to come.

GTA Stone Countertops

charbel
charbel
1 review Toronto, ON
10/10

Kitchen Reno

Joyce and her team were excellent from start to finish! They are very knowledgeable and they take the time to explain the entire process to you before you even hire them. I am extremely happy and satisfied with their work and how my kitchen countertops and backsplash looked. I will definitely be hiring them next time. Thank you!

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Company Response

hi Charbel,
it was our pleasure to work with you, thank you for the great review. we hope you have a wonderful Christmas and new year.

GTA Stone countertops team

Susan in Toronto
Susan in Toronto
1 review Toronto, ON
10/10

New kitchen countertops

Found this company through homestars and hired them based on their excellent reviews and Instagram photos.
Joyce came and helped us choose a stone that best suited our kitchen. Everything was perfect. The installation process was smooth and the quality was worth every penny. We are just loving our kitchen - the countertops really changes the look of it all! Thank you.

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Company Response

Hi Susan,

Thank you so much for your 10-star review! You kind words mean a lot to us, I have shared this with my team to let them know to keep up the amazing works. I appreciate you being such a great customer and helping to share your experience about us.

GTA Stone Countertops team

Marco in Toronto
Marco in Toronto
0 reviews Stayner, ON
10/10

New Countertop

Contacted Joyce via Kijiji. She is very professional and answers in a timely and professional manner. Her measurements are extremely accurate and she is also a very nice woman! The new countertop is immaculate and my fiance and I could not be happier. The installers are also very professional. Explaining what they're doing and cleaning up after themselves. If you're interested in a new countertop this is the place for it hands down.

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Company Response

Hi Marco,

Thank you so much for your great review, it means a lot to me and my crews, especially during the recent circumstances, we count ourselves lucky to have many great customers like you.

GTA Stone Countertops team

RCald
RCald
1 review Kingston, ON
10/10

Couldn't Have Asked for Better - 15/10

GTA stone countertop's reputation did not disappointed even during a pandemic they exceed all my expectations and did a great job in my kitchen and bathrooms. From the first call I made to them, they were quick and professional, providing me a quote and scheduled a home visit in just a few hours. I was expecting a longer than usual turn around because of COVID, but 2 weeks was much quicker than I had expected.

Even when I had some last minute changes to cabinets that needed remeasuring there was no hesitation to send someone out, not once, but TWICE because just because they wanted to be sure the counter had the right angle where it met the wall. I was impressed by the attention to detail, especially because its definitely not a short drive to Kingston. If I can say anything about this company, its that they will definitely get your counter right, down to the details. For those worried about the pandemic like I was the person who came to measure wore full body protection, mask, a face shield and even foot covers. Customer service was great, I called and was called lots of times to make sure things were on schedule and my questions were always answered, no complaints about any of the counters and vanities, edges and seams were all clean and easy on the eyes. Their sales rep Joyce helped my wife and I pick the colours and suggested black for the kitchen, we're both really happy with how that turned out.

This was a great company to have chose for my house, very happy with my choice. I know that my job was not the smoothest or closest, but they really went out of their way to make sure everything was perfect even out here in Kingston.

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Company Response

Thank you for the great review, it means a lot to me and my crews, especially during the recent circumstances, we count ourselves lucky to have many great customers like you.

GTA Stone Countertops Team

Private User
Private User
Private User reviews Oakville, ON
4/10

Kitchen countertop and backsplash

Pre sales was good. They were responsive most of the time
Answering calls, messaging and email promptly

It was a different story once they got the job
Difficult to get a install date. No phone or email replies when asked about install date
Install work was not professional
Seams were not smooth and tight
Caulking was sloppy
Pattern flow of quartz countertop and backsplash was not previewed to determine best way to cut the quartz- resulting in mismatch in colour and pattern

Finally No pride of workshop exhibited here

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Company Response

Firstly, thank you for your feedback and I am sorry to hear that we missed the mark this time.

As an experienced fabricator, we’ve served many customers and completed many beautiful kitchens in the last 14 years, however it’s not to say that the occasional difficult issue won’t arise.

Since June and the pandemic lockdown, we like most construction companies, builders, contractors, subcontractors, and stone vendors, have all have been experiencing varying degrees of impacts as a result of the pandemic, the major direct impacts have ranged from shortage of materials, equipment and repair parts for our machinery, to employees leaving because they are unable to work and must take care of their children.

I believe the main complaint that was made very clear in the review is you were not able to received a installation date, and I just want to make clear that was because we likely did not have a firm date at that point, because of the serious delays in the supply chain on stone and other materials, if our suppliers can’t not send out the stone that you requested then we cannot promise our clients a date because we have no guarantees we can meet that expectation which is very important to us. In the past few months, many of our front desk workers were forced to stay home to safely work social-distanced during this time, most the email/phone calls/text responses were responded to under mobile working environments. Prior to all this our customer response time was always within few hours, which due to the circumstance, has been slightly delayed to 24 hours. However as a result of mobile work, every night I personally will make sure we have responded all email and text inquiries, if you feel upset or unsatisfied because of our delay response, We truly apologize for any delays have arose because of this, but also ask for your understanding.

Lastly, I just want to add that our company always conducts a customer evaluation of the final product before the final balance is paid off and the installers leave the scene. No one never contacted us to make a complaint of any sort of such serious workmanship issues as you stated in your reviews, especially you did not even leave a name and any more details of your job. Aside from just a major complaint of not getting a quick response in the installation date in your review, we really cannot make out who you are and how we could make this right for you. As a stone countertop company with 14 years experiences, our commitment to our customers is simple and sincere, we stand behind our product and our quality workmanship. We always encourage our customer to contact us if there is concern, we would be more than happy to provide you any assistance you may require.

GTA Stone Countertops team

Private User
Private User
Private User reviews Toronto, ON
10/10

Basement Kitchen

I would like to start by saying how satisfied I am with the entire project from start to finish. Joyce and her team are professional, courteous and reliable. They have most definitely exceeded my expectations. They completed the project in a timely fashion. Customer service is top notch. Thank-you Joyce for your expertise, pride in workmanship and endless patience.

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Company Response

Hi
Thank you for leaving us such a great review, your kind words mean a lot to me and my team. We take pride in serving our customers with top quality works and services. We appreciate your business and looking forward to work with you again!!

GTA Stone Countertops

Hajir m
Hajir m
1 review Toronto, ON
10/10

Countertop Fabrication and Installation

Joyce and the GTA Stone team were a pleasure to work with. The quality and attention to details is top notch. The job was done on time and with a very fair price for their services. I would definitely recommend to others.

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Company Response

Hi Hajir,

We are so glad to hear that you had a great experience with us. We train hard to make sure our team operates efficiently — glad to know it’s working!

GTA Stone Countertops

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gta Stone Countertops

GTA Countertops has more than 10 years of combined experience in the fabrication and installation of stone products. We purchase a carefully selected variety of granite, marble and quartz in large quantities and stock it locally. This system allows us to offer the luxury of real, natural granite or quartz counter tops at very affordable prices.

We pride ourselves in helping you achieve a more beautiful, money saving and practical approach to improving your dream home, we do not outsource any part of your project to another company, from start to finish, it is completed by our company!

CATEGORIES
Countertops
PRODUCTS
Quartz Caesarstone Granite HanStone Quartz Marble Travertine Limestone Slate
BRANDS
Silestone LG Viatera Caesarstone Hanstone Corian Olympia Tile & Stone Terra Stone Inter stone Radianz Kstone Tce Lucent Quartz SIO4 Quartex Brick Stone Vico Stone
WEBSITE
http://gtastonecountertops.com/
YEAR ESTABLISHED
2005
PAYMENT METHOD
Cheque, Cash and e-transfer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year on Workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.