Requested for top-up of refrigerant for AC unit.
I had called and requested for my AC refrigerant to be topped up. Technician came to my residence and informed in 2 minutes that sale of R22 refrigerant used in my AC was stopped as of January 1, 2020.
I would have expected Summers and Smith Cooling & Heating Ltd representative to at least ask me (when I had called to set up appointment) whether my AC refrigerant was R22 as this refrigerant was stopped. I could have checked the AC model information tag on the AC to see if the refrigerant was R22 before booking the service call. Assuming I was not able to find which refrigerant was used from the AC specification tag put on the AC, I could have taken a decision not to go ahead with the service call.
Helping customers take a better decision to go ahead with a service call is a sign of a good and reliable company. I had to pay $146 for the service technician to come and let me know refrigerant was not available.
- Approximate cost of services:
- $146.00
- Company Response
Dear Valued Customer of Summers and Smith,
We thank you for your recent review contribution regarding your experience with us. Feedback—whether it is negative or positive—is very important to us, especially being in the customer service industry. Without this information, we are unable to adapt, progress and educate ourselves on providing the type of service our customers expect, and most all deserve.
We are committed to putting our customer’s, and their family’s needs at the forefront of our service. Whether it’s providing a safe environment, offering a more efficient and effective HVAC system, or extending the longevity of homeowner’s equipment, Summers and Smith guarantees that our customer’s are receiving—ultimately—the best advice and service we have to offer.
We hope that this clarifies any misconceptions of our service intentions, and look forward to providing service to you, and your family in the near future.
Yours Truly,
The Customer Care Team @ S&S