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This entry did not meet HomeStars review criteria.
We recently had Taunton Trades into your home to service our gas fireplace. They were very friendly and efficient. The fireplace now looks as good as the day we moved in.
Thank you for the positive feedback. We appreciate when customers take the time to let us know we've done a good job.
I have now used Taunton Trades on more than 3 different projects, AND COUNTING! Sean is very professional and knowledgeable in what he does! The prices are very fair and the quality and workmanship is awesome! As long as Taunton Trades exist they will always be my HVAC contractor! Never had an issue after the work has been completed and he is always available for maintenance afterwards!
Thank you Phil for your kind words. It has been our pleasure to work with you on a variety of projects and we look forward to other opportunities in the future. Your continued support of Taunton Trades has been a driving force in fueling the growth of our company.
Sean and his team were polite, prompt , consistent and very easy to work with. I found their prices fair and affordable. I will be using them again and will not hesitate to sign up for their ongoing maintenance program.
Thank you Trish. We pride ourselves on doing our best to provide prompt, courteous, value added service. I'm happy to know that we were able take great care of your needs and we look forward to working with you in the future.
I got a detailed quote and a very fair price but it was the service and installation I was most impressed with. The two men came in and in one day removed my old system and installed my new system and took the time to explain everything to me.
Thank you for giving us such high marks on our work Fabian. We are happy to hear that you are satisfied with the quality of work the installers performed. We are even happier to know that you feel as though you received the training and explanation necessary to get the most out of your new system.
Had no heat and we called and left a message, they called back very quickly and were out the next morning. Very prompt, professional, & fair with pricing
Will definitely will use again !!!
Thank you Coral. We pride ourselves on being there for customers, new or existing, when they are in need of quick service. We appreciate your kind words.
From the moment we called on a freezing weekend in December the service was instant and professional
The follow up with the part was quick and the service rep was courteous and helpful
There was no pressure or sales tactics he did his job and answered all our questions
I would use and recommend this company again
Thanks for your help
Thank you for taking the time to share your review. We appreciate your opinion and we are happy to know that your experience was a pleasurable one. We look forward to the opportunity to look after your future service needs.
Taunton Trades Ltd (TTL) promptly came to my rescue when my tankless heater broke down during winter. TTL gave me professional assessment of my problem and the solution options. Once guided to the best option, TTL promptly did the work in the fastest time possible. The communication was very prompt. My feeling was "TTL came with the customer's welfare in mind - not just for TTL's gain." Prior to TTL, 2 contractors came but did not do anything to offer any help - but were quick in charging the fee. They left as soon as they arrived. I highly recommend TTL to all my friends. The Salesman is the best - very helpful, answered all my questions, safety conscious, very professional ! His technicians did the work in less time than scheduled. Everything was up to code and very neat. The technicians were very polite and friendly.
Henry, it was a pleasure working with you. We are happy to provide quick, honest and professional service to our clients. As you know, the previous contractor, who installed your tank less water heater, did so with many Gas Code infractions. We take our trade and its standards very seriously. Removing these hazardous conditions from your home and providing you with a solution that is safe and installed correctly was our aim. Thank you for your business.
Our 15 year old furnace was giving us some grief and we decided to replace it. I solicited several quotes from HVAC companies.
Taunton Trades came highly recommended from a friend of mine so I requested a diagnosis and possibly a quote for a replacement furnace and for replacing the 15 ear old rental water heater.
Sean, one of the licensed technicians from Taunton Trades examined the furnace and using a carbon monoxide sensor probe confirmed that the secondary heat exchanger was failing. We discussed the issue along with my related heating / cooling concerns. Later that day the owner, Sean, provided the quote for replacing the furnace and water heater.
The quote from Taunton Trades was competitive with other quotes that I had received. Sean and the technician who diagnosed the failure spent time discussing the technology and the replacement process. Sean also went into detail regarding the replacement furnace and why it was the right choice from a value and quality perspective.
I accepted the quote and the next day the installation team arrived to replace the furnace. They covered the main floor hallway and stairs to the basement with drop sheets so as to keep the hardwood clean and proceeded to remove the old furnace and water heater. The guys were communicative, knowledgeable, friendly and efficient. They took great care in keeping the basement work area and the transit area on my main floor clean and tidy while removing the old equipment and installing the new.
They were detail oriented and I am impressed with how clean and tidy the installation is with no details overlooked. The furnace and new air intake and exhaust ducting is level and plumb, and carefully routed. The new furnace is quieter (variable speed DC fan motor) and the house is more comfortable than it was, even when the old furnace was functioning properly.
The team also went to great pains to ensure that the gas valve and fan speeds were configured correctly and that the air conditioner, which was not replaced, would function as designed during the cooling season.
In addition Taunton Trades took on the responsibility of returning the rental water heater and guided me through the process of getting a return authorization and terminating the rental.
I am pleased and impressed with the skills and service and would recommend Taunton Trades without hesitation.
I sincerely want to thank you so much for your well written and detailed review. Your account of the process is top notch and will really help to paint a picture of the way in which we strive to offer our customers a really great experience. Not many people get excited about the idea of changing their furnace, in fact it probably rates fairly low on their priority list. However when the time comes to spend their hard earned money, they want to know that the contractor they chose cares about their property and about doing a good job. It made me smile to read your review because it shows that we made the right impression on you.
Taunton Trades are the kind of company you can fully trust with your home. We've had them take care of three projects at our house so far and every time they get the job done exactly right. These guys are craftsmen and I highly recommend their services to anyone.
Last week I called up Sean (the owner) to take care of an air conditioner move and his guys were at my house two days later. They got it done right and the work was super clean. They also pointed out a problem with the venting on my gas fireplace, which we're now getting repaired.
I've had other HVAC companies do jobs in the past and I was never really pleased with the results, and more than once felt that I was ripped off. Taunton Trades is the exact opposite, they take a lot of pride in their work and leave you with the peace of mind that whatever they worked on was done correctly.
Matt thank you so much for this wonderful review. It brings me great personal pride to know that you have such confidence in our abilities. Myself and the technicians that have been at your home like to think that we try hard to do right by our customers. This review is confirmation of that and we appreciate you taking the time to share this with us.