Taunton Trades Ltd

Heating & Air Conditioning
Whitby ON L1N 6W6
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94%

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Reviews by rating (past 12 months)

Reviews for Taunton Trades Ltd

Average customer rating:
9.7 10 (54 reviews)

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Private User
Private User
Private User reviews Whitby, ON
10/10

Furnace maintenance and repair

Sean and his team are friendly, reliable and respond to calls in a timely manner. I would highly recommend this company to anyone needing furnace/AC work. We have been using this company for over 5 years.

Approximate cost of services:
$750.00
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Company Response

Thank you for the 10 star review. You've indicated that you have been using our services for over 5 years. Thank you for your repeat business. We look forward to providing great service to you for many more.

Cait
Cait
5 reviews Whitby, ON
10/10

Highly recommend

Extremely satisfied with Taunton Trades.

Each employee was prompt, courteous, knowledgeable, and most importantly genuinely cares about the work they are doing.

When we had an ongoing furnace problem after maintenance, Sean personally came back that day and worked through until he discovered the problem and a solution.

Prices are fair, upfront, and everything was explained thoroughly to us. Very confidently recommend Sean and his team.

Approximate cost of services:
$500.00
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Company Response

Thank you for the wonderful review. We pride ourselves on providing a great customer service experience. At times it can be difficult to diagnose a nuisance problem, especially one that does not have typical symptoms. We stick with it until the issue is solved, and we feel customers should be able to count on that.

JD
JD
4 reviews Pickering, ON
10/10

Furnace repair & new Gas Fireplace

Our contractor highly recommended Tauton Trades when our gas fireplace seemed to have problems. Based on Dave’s inspection of our existing fireplace, we decided to purchase a new gas fireplace. Tauton Trades was able to provide a great looking, Canadian made fireplace to replace our unit.

Before the job was booked, I contacted Sean at Tauton Trades as my furnace was not working. He responded right away and was there the next day. He was quickly able to diagnose the problem and start the furnace. The price was so reasonable too!! I couldn’t ask for better service!

On installation day for the fireplace, Kevin and Ben showed up right on schedule. I was very impressed with them and they were very careful to protect our new wood floors. The installation went smoothly and they certainly knew what they were doing. Kevin explained how to operate my new unit. Such great customer service from everyone. Tauton Trades is a great company!!

Approximate cost of services:
$5,000.00
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Company Response

Thank you Judith! We appreciate you giving us this great review and we look forward to being here to help any time you might have a heating or cooling issue in your home. Making customers happy is why we do what we do!

Private User
Private User
Private User reviews Whitby, ON
5/10

Duct work changes for a renovation

Although they do good work, I found Dave noncommittal on timing of when the job was going to begin (I was given the run around for weeks!) and the owner rude and unprofessional when he was on-site. He complained the entire time he was here about the job to other trades and when I asked him about a very small and simple extra thing (it was a cap) he replied rudely that that was beyond the scope of the job...wow. Never said I wouldn’t pay For any extra tasks but he clearly didn’t want to do it. Won’t hire them again. I’ve already employed another company on a separate job.

Approximate cost of services:
$1,800.00
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Company Response

Our other reviews...all 10 out of 10....speak to our professionalism and quality of service. Sometimes when you point a finger at someone there are 3 pointing back at you. All people would do well to remember this. There are 2 sides to every story. That is all I'm going to say on this.

So after a number of months thinking about this reviewer I want to raise a few points. No where is it mentioned that when trying to complete this job there were many aspects of the construction of the home that were providing obstacles and difficulty for the work both our company and the plumbing contractor were trying to complete. This is not the fault of anyone and could not have been predicted by either myself or the customer. As a group, the customer, the plumber and myself, we were all laughing in spite of the situations that kept coming up every time we thought we had figured out a plan. We would start to work our way through finding a route for the ducting and plumbing that would not cause a problem to the operation of either only to find some structural piece of wall or joist that was again in our way. Also at one point in the day the plumber ran out of some supplies that he needed to complete his work. So we gave him the materials he needed so that his work would not be delayed. Lastly, there was a point in the plumbers work where he could not access a joint with his PEX crimping tool. Our's is of a different style and by lending it to him, it afforded him the room he needed to make the joint successfully.

I feel it is unfair of this reviewer to give us this rating given that we went above and beyond to be team players. Also her remark about me not wanting to do the extra work is very unfair. All through the process of bidding the job, trying to organize the work, and even in the performance of the work, price was always at the forefront of any discussion this customer brought to the table. So when a relatively easy extra came up unexpectedly, I simply directed her to a simple and cost efficient DIY solution. At the time she was more than happy to take this on herself. For some reason, later on it has become an issue.

Private User
Private User
Private User reviews Oshawa, ON
10/10

Ductless Air Conditioner

I cannot say enough good things about this company. Dave came out to give us a quote, and instead of trying to up sell, he actually explained why we were better off going with a unit with less BTU's which saved us money.

When the guys came out to do the work, they were amazing. They laid down runners to ensure the house was kept clean, the were courteous and friendly (one of the guys actually stopped the work he was doing to open the door for me when I came home with an armful of groceries!) and they worked quickly and quietly.

As for the unit itself, I currently wrapped in a blanket while I write this review as it is so amazing!

Best decision we ever made, both the product and the company.

Approximate cost of services:
$6,500.00
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Company Response

Thank you so much for this amazing review. We work hard to make a good impression on our clients. We also pride ourselves on providing our clients with the products and services that best match their wants and needs. It makes us so happy when a client feels they received great value for their money. Enjoy your new ductless heat pump system!

KLS in
KLS in
3 reviews Whitby, ON
10/10

Furnace and Water Heater Replacement

I cannot recommend these guys enough. Dave gave came by to give us the initial quote. He guided us away from the cheapest options but also let us know that the most expensive (Lennox) may not make the most sense for us. While he was by, Dave gave us lots of valuable advice on HVAC for our upcoming renovation.

Installation was flawless. Sean and Justin showed up exactly on time. They were very conscientious of keeping everything clean and keeping an eye on the front door so the cats couldn’t escape. They went the extra mile replacing all the supporting piping and the final result is a masterpiece of pvc.

On top of that, both Sean and Justin are really nice guys who are easy to talk to. This is a small company that provides a family feel at all levels.

Couldn’t ask for anything more.

Approximate cost of services:
$8,000.00
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Company Response

Thank you so much for your glowing review. It is extremely gratifying to know that everyone involved in your experience with us made you feel like you were in good hands. We strive to provide a level of service that is second to none, and it is fantastic when we hit a home run as it appears that we have done for you!

Diane and Bill in Whitby
Diane and Bill in Whitby
1 review Whitby, ON
10/10

New Air Exchange Heat Pump system

We had a top of the line Air Exchange Heat Pump system installed by Taunton Trades. As we are long time customers, we had full confidence in everyone involved in the project, from Dave helping us with the quote and the many questions we had, to Sean and Justin installing the whole system. They were all very efficient and knowledgeable . We wanted a company that we knew had excellent standards and customer service and were not disappointed. We highly recommend Taunton Trades.

Approximate cost of services:
$18,000.00
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Company Response

Diane and Bill, here at Taunton Trades we pride ourselves on our installation and service standards. We strive to provide all of our customers with innovative solutions and the highest quality of workmanship. When we have the opportunity to work with long time customers, like yourselves, it is a testament to our efforts. We hope your new Mitsubishi Zuba Hyper Heat heat pump system provides you with efficient comfort for many years to come.

pjdundas
pjdundas
1 review Whitby, ON
10/10

New furnace installation

We were referred to Taunton Trades when we were searching for a new furnace but more importantly looking for reliable, expert and trustworthy service providers. We choose correctly with Taunton Trades. Our new furnace has performed beautifully since install. We have noticed a marked difference in the comfort level of our home. Everyone involved from the intial service call to our old failing furnace, recommendations for a new heating system, installation and setup of our new furnace were all skilled and professional. We have confidence that our new Lennox furnace and Taunton Trades will provide us with many years of worry free home heating comfort.

Approximate cost of services:
$8,000.00
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Company Response

Thank you very much for your praise. We take great pride in providing customers with the highest level of service and support. It brings us great pleasure to know that we did not disappoint. We look forward to being of service to you for the ongoing maintenance of your new system in the coming seasons.

J B.
J B.
5 reviews Whitby, ON
10/10

New Outdoor Fireplace

They put in a really great outdoor fireplace for us and we had some issues with it at first, but this company's customer service was excellent. They responded on a Saturday night after hours and followed up first thing Monday and continued checking until we were totally satisfied. Very impressed...things go wrong sometimes but excellent customer service makes it all better!! I definitely would recommend this company to anyone. Thank you

Approximate cost of services:
$3,000.00
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Company Response

Thank for the review. We don't claim to be perfect but we do claim to care about our customer's satisfaction. We are happy to have been able to resolve the issues so that you can enjoy your new fireplace and outdoor living space.

Dorothy Bull in Port Perry
Dorothy Bull in Port Perry
1 review Port Perry, ON
10/10

Heating, air conditioning and air quality

Sean, David, Susan and all the rest of the team tackled my heating nightmare and solved all the issues very quickly and efficiently. I was so pleased that I got them to install another similar system when I moved to my next home. Sincere thanks and congratulations on running such a top notch business.

Approximate cost of services:
$0.00
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Company Response

Thank you Dorothy for your continued patronage and for the incredibly kind praise. We strive to make every customer feel great about their dealings with our company, so when we get top marks from a repeat customer it means the world to us!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Taunton Trades Ltd

Taunton Trades Ltd. is a fully licensed, insured and highly qualified heating, ventilation and air conditioning service and installation contractor. The owner Sean Lemery, has well over 25 years of industry experience in the residential, commercial and industrial/ institutional sectors. He has performed work for both the private and public ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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