Hopewell Residential

Builders
Calgary AB T2S 1W3
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Hopewell Residential
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82%

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Reviews for Hopewell Residential

Average customer rating:
8.3 10 (61 reviews)

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Chidimma
Chidimma
1 review Edmonton, AB
6/10

New build experience

It has been so stressful with Hopewell... The house took over 1 year to be completed and they still dropped the ball in so many areas of the build. In the past 1 year in my home, I have had so many issues (roof leak in the laundry, ice build-up above precast in the front door, bad toilet system, etc.), all these happening because they dropped the ball while building.

However, i truly appreciate Mike and Matt from their team for being great professionals. I want to say thank you to both individuals for going above and beyond on their own to see how they can better my experience. I have not fully lost it with Hopewell because of you both.

Approximate cost of services:
$450,000.00
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Company Response

Hi Chidimma - Thank you for your review and feedback. We would love the opportunity to learn more about your experience and get things back on track for you. Please reach out to us at customerexperience@hopewell.com and we will work with you to find a resolution to your concerns.

Private User
Private User
Private User reviews Calgary, AB
10/10

Building our Dream Home at Hotchkiss

We are still in the process of building our home, but my family and I are confident to say that we're very happy with the professionalism and outstanding work the Hopewell team has provided us so far, especially Kevin and Kayla at Hotchkiss! From meeting with Kevin initially, to finalizing our contract, and to completing our design appointments and everything in between, they made everything so easy for us. Literally like a walk in the park! I would definitely recommend them to anyone looking to purchase a new home.

Approximate cost of services:
$600,000.00
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Company Response

Hello! Thank you so much for your wonderful review! We're delighted to hear about your positive experiences with Kevin and Kayla during the purchase of you new home in Hotchkiss. They are both valued team members at Hopewell, and we'll ensure they are aware of the impact they have had in your great experience. We look forward to continuing the journey home with you and invite you to reach out to customerexperience@hopewell.com if we can help with anything during the build of your home.

Private User
Private User
Private User reviews Edmonton, AB
10/10

House Purchase

Harjit did a very good job for us, she is very friendly and accessible, always willing to assist from day one. Thanks Harjeet, you made the process very seamless. Adenike Adedina

Approximate cost of services:
$480,000.00
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Company Response

Hello Adenike! Thank you so much for the kind words regarding Harjit, she is is great! We are thrilled to hear that she made the process seamless! If you have any questions please reach out to us at customerexperience@hopewell.com.

Mad in Calgary
Mad in Calgary
0 reviews Calgary, AB
10/10

Hopewell at Arbour Lake West Calgary

We just moved into our newly built house at Arbour Lake West this month. It took about 14 months to build. So far, we've had an outstanding experience with Hopewell for our new home construction. From start to finish, their professionalism and attention to detail were exceptional. The craftsmanship displayed in every aspect of the build met my expectations. Diana Sanchez, Customer Experience Specialist, provided great service during the construction phase. She helped accommodate all of our change requests, including last-minute exterior paint color changes. Brent, as the site supervisor, was not only knowledgeable but also helpful even after we took possession. I had a great experience working with Elaine, the sales manager, and her team. Carrie helped us select the right colors and designs. The project was completed on time, and the quality of work is truly commendable. After we moved in, we had some minor issues to fix, and the warranty team sent help. Only grading around the house has not been completed yet. Hopefully, it will be done soon. I'm thrilled with my new home and highly recommend Hopewell for their top-notch service, quality, and expertise. Thank you to all at Hopewell who helped us build our new home

Approximate cost of services:
$100.00
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Company Response

Hi Mad - Thank you so much for sharing your wonderful experience with Hopewell and specifically highlighting Diana, Brent, Elaine, Carrie's exceptional service! We're thrilled to hear that they went above and beyond to take care of your needs and provided you with detailed explanations throughout the building process. We appreciate your recommendation and are committed to providing continuous support as you embark on this exciting journey in your new home. If you have any further questions or require assistance, please don't hesitate to reach out to us at customerexperience@hopewell.com. Congratulations once again, and we wish you all the best!

Nadine in Grande Prairie
Nadine in Grande Prairie
1 review Calgary, AB
10/10

New Home build in Hotchkiss

After a full day of looking at show homes, we were exhausted, but wanted to see one last community. We were there just before close and were met by Kayla. She was so kind, knowledgeable and understanding right away! Out of the many communities and show homes we saw that day, Kayla was by far the most professional. Due to our first interaction with her, we decided to build with her, and Hopewell.
No only was Kayla great, but the pricing and products being offered were great. We have met with others in the company, including Kevin, who have all been just as great as Kayla.
You can tell a lot about a company from its staff, and Hopewell has hit it out of the park with every employee we have encountered, making the building process so easy.
We highly recommend this company, and its staff to help you build your next home!

Approximate cost of services:
$712,000.00
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Company Response

Hi Nadine,

Thank you for taking the the time to share your positive experience with us. Kayla and Kevin are valued members of the Hopewell Team and they are deserving of this thoughtful recognition. If we can be of any assistance to you during the build of your new home, please don't hesitate to reach out directly to your Customer Experience Specialist, or email us at customerexperience@hopewell.com. We're always happy to help!

Thank you,
Hopewell Residential

Tejwinder in Edmonton
Tejwinder in Edmonton
1 review Edmonton, AB
0/10

New house

One of the worst customer service ever received..They try to pass one year time frame and will extend pending things till end and one year is gone every thing is over.

1)One of the wall needs to be fixed their rep told me they will do everything at annual inspection. They send Drywall guys to fix it and when it came to paint ..Rep said we dont paint walls .. I said where is my fault it was your fault when house was built it was there ...he said you have to pay from your pocket ...why should i

2 ) It took them to install just one Garage door minimum of 1.5 years

3) Garage concrete started chipping out less then a year. Water stands on one corner of garage and winter it becomes slippery ...No solution only excuses

4)siding came off from one side of the house.

I sent couple emails to them recently no replies to them.

Approximate cost of services:
$593,000.00
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Company Response

Thank you for sharing your comments and concerns about your home. We appreciate your feedback and take all homeowner feedback seriously.

We were glad to have the opportunity to discuss your concerns with you during previous meetings, and subsequently promptly addressed each issue within the acceptable performance condition as set out in the Construction performance guide for new home warranty in Alberta.

In particular, the water pooling and concrete pitting mentioned above were reviewed, tested and deemed within acceptable performance condition as set out in the Construction performance guide for new home warranty in Alberta. We were also able to complete siding repairs in June 2023, which we hope addressed your concerns.

We understand the inconvenience caused by the temporary garage door that was installed due to Alberta-wide supply chain challenges. We know temporary measures are not ideal, but we are pleased that we were able to successfully install your permanent garage door this summer.

Our commitment to all homes’ optimal performance remains steadfast, and our teams are available and responsive for any further assistance. Please note that we are not able to engage in any further conversations on social media or public websites, but we are more than happy to connect via email or phone. Please contact customerexperience@hopewell.com with any additional questions or feedback.

Thank you, on behalf of Hopewell’s Customer Experience and Warranty teams.

Amy in Toronto
Amy in Toronto
0 reviews Edmonton, AB
8/10

good experience so far as a first time home buyer

We signed papers Dec 2021 and took possession Mar 2023 of a single family detached home in Edmonton. The build took about as long as we were advised (yay for setting realistic expectations) and we understood that the pandemic would cause inevitable hiccups.

Claudine was very knowledgable and helpful from day 1 and answered all our (my) questions, accommodated multiple visits from us and our parents at odd times, and handled any last min. changes or requests like a rockstar.

The customer service reps. we worked with were responsive and were on top of communication so we never felt out of the loop. They were especially great when we noticed an error in the kitchen layout a week before we took possession - they reached out and offered a very reasonable resolution.

Adrian (site supervisor) and Mike (warranty) have been both great, friendly, approachable, and our concerns regarding any future or present issues or defects have been addressed promptly and professionally. Adrian pro actively pointed out things during our walk throughs and confirmed they will be noted and fixed at the 3 month warranty trade day; and Mike was very thorough on the day of. He answered all my questions and gave great tips/advice and was very willing to help with any questions we may have as be understood we were first time home owners and this is all new to us.

Overall, we gave been very happy with our home and everyone weve worked with at Hopewell.

Approximate cost of services:
$490,000.00
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Company Response

Hi Amy, we are thrilled to hear that the Hopewell Team has been there for you throughout your entire journey. Thanks for taking the time to share your experience and recognize the hard work from all of our team members. If there is anything else we can help with, we are always available for you. Enjoy your new home!

Andrew in Toronto
Andrew in Toronto
0 reviews Edmonton, AB
10/10

New House Purchase

Claudine helped us buy a fantastic spec home for our first house as a family. The whole team at Hopewell is wonderful to work with

Approximate cost of services:
$550,000.00
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Company Response

Thank you so much for taking the time to leave such a kind review, Andrew! We're thrilled to hear that Claudine and the entire Hopewell Residential team were able to assist you in finding the perfect first home as a family. We strive to provide exceptional service, and it's heartwarming to know that we achieved that goal with you.

If there's anything else we can help with, please don't hesitate to reach out to us at customerexperience@hopewell.com. We truly appreciate your support and hope you create countless happy memories in your new home.

Private User
Private User
Private User reviews Calgary, AB
8/10

Build new house & Good service!

There are many builders in Calgary, but I think Hopwell was a good choice. Special thanks to Elaine and Janet from The Mahogany Showhome. From the first consultation, They knew very well what we wanted, and we received a lot of help in lot selection and model selection. It is unfortunate that we have to wait until the house is completed, but I believe that it will be built well, and I think I can wait happily. If you are looking for a good builder, I think Hopwell is the best solution.

Approximate cost of services:
$1,000.00
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Company Response

Thank you so much for your kind words. Elaine and Janet are a huge part of our success and we appreciate you recognizing their hard work. We understand that building a new home is an exciting process, but we also know that the wait can be tough. We're just as excited to hand you the keys to your new home, so please rest assured that our construction team is working hard to complete your home as quickly as possible, while still maintaining Hopewell's high standards. Throughout the process, your dedicated Customer Experience Specialist will keep you updated with timelines, site visits, and photo updates. If you have questions at any time, please don't hesitate to reach out to us at customerexperience@hopewell.com.

Enitan
Enitan
1 review Edmonton, AB
7/10

New Home Buyer’s Experience

I wanted to take a moment to share my experience working with Hopewell thus far. While I must admit that I am not enjoying the process as much as I had hoped or expected, there are a couple of the staff members who have truly made a positive impact on my experience.

Mike from Warranty and Matt from construction have been incredibly attentive and responsive to my needs and concerns. There have been some bumps in the road that would have made the entire experience a bummer, but the dedication and commitment of these 2 staff to go above and beyond have certainly salvaged my experience working with the company. During every engagement, they demonstrate exceptional knowledge and expertise in their field and take the time to explain everything in detail. Thank you

Approximate cost of services:
$450,000.00
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Company Response

Thank you so much for your feedback, Enitan! We think Matt & Mike are amazing too, and we're grateful to have them represent Hopewell Residential in Edmonton. We're sorry to hear that your home building experience wasn't quite what you expected, but we appreciate you taking the time to share your thoughts with us.

We'd love to learn more about your experience and how we can improve. We'll be reaching out to you directly soon. In the meantime, we hope you're enjoying your new home!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hopewell Residential

At Hopewell Residential, we make smart, stylish homes attainable for the modern family.

With Hopewell, you’ve found a partner that truly gets you. No one else can deliver a home that so perfectly balances your style with both your budget, and the way you want to live.

Come on in. We’re the official builder of “one visit and you’ll just know.”

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