Tornado Plumbing & Drains

Drain Services
45 Chauncey Ave, Unit #1 Toronto ON M8Z 2Z2
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Drain Services
Tornado Plumbing & Drains
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Best of 2021 winner 3 timesBest of 2021winner 3 times

Reviews for Tornado Plumbing & Drains

Average customer rating:
9.9 10 (346 reviews)

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DC in Toronto
DC in Toronto
4 reviews Toronto, ON
10/10

Excellent Service, Thorough Repair

This is the second time I've used Tornado Plumbing & Drains, and, again, they did not disappoint.

Sergey called promptly, asked about the problem, and gave us multiple options with estimates.

Once he arrived he got right to work and gave us explanations as to what issues he found, and how he fixed them. There was an unexpected issue which couldn't be fixed immediately, but he returned the next day and took care of it straight away.

Honestly, he went above and beyond what we expected for the service call, and was very patient as I checked -- at his request -- to ensure drains were running faster and all leaks were fixed.

If you need any plumbing work done, look no further, and call Tornado Plumbing & Drains.

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Company Response

Hi there,

Thank you for such an amazing review. It was a pleasure to read your feedback. I'm so glad that Serhiy was able to take care of your plumbing needs quickly and efficiently. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thanks again for your review and recommendation. We're lucky to have you.
Thanks a lot for choosing and trusting us. Look forward to working with you again .

James in Toronto
James in Toronto
5 reviews Brampton, ON
0/10

BEWARE - Fixed 1 of 2 leaks and considered repair complete

We agreed to pay $200.00 for Tornado to come troubleshoot a bath tub leak that was dripping onto the drywall ceiling below. The deal was that if we agreed to move forward with the repair, then the troubleshooting cost would be waived (which it was). Our assumption throughout the entire process was that the troubleshooting would include all sources of leakage (otherwise their would be no point in bringing in a professional).

The technician found a leak in the drain elbow and concluded that this was the source. I was skeptical because the drip was so small compared to the volume of water that was dripping onto the ceiling. We agreed to pay $250 +tax for the repair (which we did on the same day assuming that the technician correctly identified all sources). The technician offered to replace the other plastic pipes at a higher cost, but because he did not prove that they were leaking, we elected to not replace them for no reason.

The next day the leak came back (in high volume). This time we did the troubleshooting ourselves and discovered that there was no seal/gasket installed at the tub's overfill. We found the second leak by filling the tub and having someone splash water around. With the splashes, we noticed some water getting into the overflow. I am not a plumber, but we found the second problem/leak in about 5 minutes (picture attached).

This meant that there were actually 2 sources of leakage. The technician only identified 1 source.

The technician did ask if we had recently overfilled the tub. We answered no because the tub has never been overfilled. The technician did not ask if we think water may have been inadvertently splashed into the overflow. Our opinion is that the technician was responsible for checking the overflow himself (which he chose not to). The overflow is part of the same simple circuit.

Anyhow, we reported the problem back to Tornado fully expecting them to offer to come back at a fair price. They informed us that it would be another $200 +tax to send a technician to fix the second leak (that should have been found the first time as part of the troubleshooting).

We believe this to be unfair as it would have cost substantially less to do the repair the same day without a second visit.

Our tenants, who were also present during the entire troubleshooting process, also felt that the troubleshooting was inadequate and suggested that we ask for our money back.

Neither us nor our tenants can understand why Tornado feel the job was completed properly when the complete circuit was not properly inspected. The complete circuit really on comprised of a few feet of pipe.

We chose Tornado because it seemed to have good reviews. We could have paid less. Now I regret not paying less because it probably would have got fixed properly the first time. Our second choice was a Holmes endorsed plumber. I am not sure why we didn't use them, because we had a great experience using them a few years ago.

I don't think it is unreasonable to expect a plumber to check for all potential sources of leakage (because there always could be more than 1 source). Having Tornado basically tell us that we would have to pay for another service call to fix the second leak is unfair and not reasonable business practice. We were willing to pay more, but certainly not for a full visit. We are not the one that missed the second leak.

Anyhow, buyer beware. Even highly recommended companies have bad days.

I know Tornado will respond with all kinds of excuses, just like the aggressive ones that I received by text, but at the end of the day, they were responsible for finding all the sources of leakage in the simple circuit (even if there were multiple sources). I know Tornado feels that they were only obligated to find 1 leak, but we are really not sure how they consider this proper and/or complete troubleshooting.

Tornado, please remember that we agreed to pay for proper troubleshooting, you were the ones that waived the charge if we went with the repair. The question Tornado needs to answer is, who in the world would hire a professional to fix half a leakage problem.

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Bill E
Bill E
1 review Toronto, ON
10/10

Complete toilet repair was required

We are very thankful for the exemplary service we received from Serhiy and Tornado Plumbing.
We had a serious leak from our pressurized toilet that required the complete pressure system to be replaced. They were prompt in answering our call despite it being during the holidays and even came out to assess the situation. Once the part was received, they replaced it and even had to make a few customizations to complete the job. The toilet is working even better that it was originally! Their communication is excellent and they are professional and very courteous! We have no hesitation in recommending Tornado plumbing and certainly will use them again if another plumbing need arises.

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Company Response

Hi Bill,

It was a pleasure to read your review and learn how happy you were with the service we provided. We appreciate you recommending us and look forward to hearing from you should require plumbing or drain assistance again in the future. Thanks for choosing Tornado Plumbing and Drains.

Private User
Private User
0 reviews Toronto, ON
10/10

Replaced several drains/pipes, install backwater valve

Called these guys in as a second quote on the job. Probably the only contractor that's ever come to my house and told me the previous guys had given me good suggestions and knew what they were doing. Tornado came in a bit cheaper, and had better reviews. On time, on budget, honest and professional. I recommend them.

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Company Response

Hi There,

We really appreciate your honest feedback, it's very important for us. We really loved working for you. When our customers happy, we are happy.

Lynn in Toronto
Lynn in Toronto
0 reviews Toronto, ON
10/10

Replacing Old clay pipes

The team responded so quickly, they explained to us clearly what, why and how they will complete this job.
Very professional, and left the garden in great condition considering the depth of the work. Highly recommend

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Company Response

Hi Lynn,

Thank you so much for your feedback. We are really appreciate the kind words and it was our pleasure to serve you. We are grateful for the trust you have placed in Tornado Plumbing and Drains.

Debra
Debra
0 reviews Toronto, ON
10/10

Drain Replacement - clay pipe removed

We needed our clay pipe removed and replaced. Tornado Plumbing did an amazing job in three days! It included a very difficult exterior excavation. We are thrilled with the results. I highly recommend Serhiy and this company. Debra

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Company Response

Hi Debra,

Thank you for your business. Your review is very important for us. We are glad that you like our service. Hope to see you again in the future.

Private User
Private User
0 reviews Toronto, ON
10/10

Backwater valve installation

Serhiy was wonderful. Very patient to explain anything and everything, very responsive and clean and all the things you would want in a Plumber. Highly recommend

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Company Response

Hi There,

Thank you for great review. Our focus of providing quality plumbing service and products combined with honesty has made our plumbers the first choice. Serhiy is very personable and respectful. We are glad you were able to notice in his time of being at your home. Please give us a call when you have any future plumbing needs.

10/10

Sump Pump Install

I was extremely pleased with the work done. Serihy was always helpful during the whole process. He gave me a quote quickly and once I agreed the work was scheduled immediately He arrived on time and the work done was excellent. He carefully explained how the system worked and tested it several times with me watching. He answered all my questions fully and never rushed. He cleaned up the work site fully. In all it was a good experience and I wouldn’t hesitate to highly recommend Serihy and Tornado Plumbing for any job

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Company Response

Hi James,

Thank you so much for your feedback. We are so pleased to hear that Serhiy was able to efficiently serve your needs. We are always trying to improve our communication and service to better serve our customers. Your review is very much appreciated. Thanks again for your kind words. Hope to see you again in the future.

Private User
Private User
0 reviews Toronto, ON
10/10

Sump Pump backup and new pump installation

Simply outstanding customer service and craftsmanship. Highly recommend to anyone who values attention to detail and quality.

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Company Response

Hi there,

Thank you so much for sharing your experience with us.
Professionalism and great service is what we truly focus on here at Tornado Plumbing and Drains. It's customers like you that allow us to keep offering the best quality services.
Thanks a lot for high recommendation. Hope to see you again in the future!

Private User
Private User
2 reviews Toronto, ON
10/10

Pipe Bursting

Service and work was excellent. From the time Peter arrived to quote the job to its completion, I was 100% satisfied with all aspects of the job. The team did an amazing job in very adverse weather conditions and worked long hours to get the job done - they did not cut corners, they insisted on doing the job right no matter how long it took. The team lead was extremely considerate of my circumstances and carefully blocked off all working areas after noticing toys in the area immediate adjacent to where he was working. Both team members were polite and professional at all times.

I would not hesitate to recommend Tornado Plumbing and give you 10 out of 10 stars! Thank you for helping me!

1 of 1 people found this review helpful.
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Company Response

Hi there,

Thank you for amazing review. It was a pleasure reading your review and learn how happy you were the work and services we provide. We train and educate our technicians so they have all the skills they need to do the job efficiently. Our focus of providing quality work. We are always here for you in your most dire situation. Thank a lot for the high recommendation.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tornado Plumbing & Drains

At Tornado Plumbing we work hard to fulfill all your plumbing needs, and offer some of the best service in the GTA. Our products are high quality, and all of our work is under warranty. By using the most recent technology we can offer you the best service to ensure your plumbing work is done efficiently and with quality. We provide free estimates, competitive rates, and city rebates are available.
Our services include waterproofing, pipe burst, plumbing repairs, backwater valve, concrete work, water service and repairs, drain camera inspections, drain snaking, and underpinning (basement lowering).
With appointments booked at your convenience, and 24 hour emergency service, you’re sure to get the job done with Tornado Plumbing.

Check us out here:
https://www.facebook.com/TornadoPlumbingCom
https://twitter.com/TornadoPlumbing
https://www.instagram.com/tornado_plumbing/

YouTube videos on various plumbing and drain services may be found in our photo gallery.

CATEGORIES
Drain Services, Foundations, Plumbing, Waterproofing, and Concrete Contractors
SERVICES
Waterproofing Our skilled crews take all the necessary steps to clean and prepare your foundation wall prior to waterproofing. We only use materials of the highest industry standard to seal your home from leaks. With a 25 year warranty, you are guaranteed a dry basement and piece of mind. Drains When you need to replace your damaged sewer lines, we meet all city standards for drain work and backwater valves. Using the minimally invasive pipe burst method, we can have your drains running again quickly. Water Service Using trench-less technology we can quickly replace your lead waterline or upgrade your current water service, causing minimal damage to your property Plumbing We can take care of all your plumbing needs no matter the size. Fixing small leaks to full plumbing line replacement, and everything in between. Concrete work From walkways to patio slabs we’ve got all your concrete needs covered. Underpinning & Walkouts If you’re looking for more living space, we can lower your basement to your desired height or add a second entrance. Using approved engineer drawings, and following building codes, we will create the basement you want. 24/7 EMERGENCY SERVICE
SPECIALITIES
Ask about the City Rebates for Sump Pumps and Back Water Valves
WEBSITE
https://tornado-plumbing.com/
YEAR ESTABLISHED
2014
PAYMENT METHOD
ALL Major Payment types Accepted.
LICENSES
Drain Layer, Drain Contractor, Building Renovator. See photo gallery.
LIABILITY INSURANCE
Yes
DIPLOMAS
Ontario College of Trades and Apprenticeships (Plumbing)
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25 years Labour and Warranty. Kindly ask for more details.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.