Acumen Plumbing Heating And Air Conditioning

Heating & Air Conditioning
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Acumen Plumbing Heating And Air Conditioning
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97%

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Reviews by rating (past 12 months)

Reviews for Acumen Plumbing Heating And Air Conditioning

Average customer rating:
10 10 (21 reviews)

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Thomas in Fort Erie
Thomas in Fort Erie
1 review Fort Erie, ON
10/10

Need Help? This is the place

Chris came out in the middle of winter to properly instal our new thermostat that I had tried to install as I was troubleshooting a furnace issue. He came quickly. Did the work quickly. Didn't charge me as much as I would have expected!

He gave a work around at that time because when I bought the new thermostat I didn't know that I needed an extra wire from the thermostat to the AC. He said he would come back before AC season to switch over to the AC at the thermostat. And he did but because of the lockdown he had to come back a week later when he had time to install the extra wire - which is next week but I came across this page online and I thought 'no time like the present'.

No charge for the thermostat change-over. Get the pattern here? Low charge for the installation. No charge for the change-over. I don't know what the wire will cost to install but I can tell you that it'll be worth every penny that Chris decides is the right price.

I just really TRUST this guy. And knowing a bit about his background … he really wants to give people fair prices. Just on principle we should be supporting him.

And it's okay. My AC has a seized fan so Chris will have another opportunity to charge me money … and I will have another opportunity to save money using Acumen.

And just to ensure you: I have no relationship with Chris or anyone that he knows … I just am impressed by him. And I don't write reviews much either! But … good work, fast to show up, quick and effective service on location, and really good prices … you can see why I am supporting this company.

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Company Response

Thank you very much for taking the time to review.

DLB
DLB
0 reviews Ridgeway, ON
10/10

Water heater install

Wes and his assistant were courteous, friendly, informative and clean. They ensured all my questions were answered and Wes provided me with an overall understanding of how my new water heater works. They were very careful when moving the equipment in and out of the house to ensure they did not cause any damage even around the tight difficulty corners. Call them for your HVAC/Plumbing needs.

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Company Response

Thank you for taking the time to give us a review, we are happy that you are happy with our service.

mary.tranter
mary.tranter
0 reviews Fort Erie, ON
10/10

Furnace repair

Failure of a different company to fix the furnace after overcharging me. Acumen was incredibly knowledgable, helpful, professional and patient with me. Would highly recommend them to my friends.

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Company Response

Hi Mary thank you for the review, we understand your frustration with the previous company. We are happy that you found our service incredible and we hope to be of assistance again when we are needed.
Chris & Wes

johncook
johncook
2 reviews Welland, ON
10/10

Basement renovation and installation of back-up sump pump

They arrived on time, were very professional and completed the work to a high standard. Their estimate was very competitive and the final invoice was the same as their estimate. Chris will be returning for final installation once remaining renovations are completed. I strongly recommend Acumen to anyone looking for plumbing, heating and AC work.

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Company Response

Thank you John for taking the time to give us a review it is very much appreciated.

jshone
jshone
0 reviews Fort Erie, ON
10/10

They came in immediately and repaired my furnace. Excellent guy. Friendly helpful. Best prices too

Guy was amazing. They will definitely be replacing my furnace and ac when time comes. Honest guys and very helpful and quick

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Company Response

Thank you Jeanne for taking the time to place your review it is appreciated very much, I will pass on your words to Wes your service technician. ;)

Private User
Private User
1 review , ON
10/10

NG furnace, air conditioner and NG hot water tank install

I contracted Acumen to install a new natural gas high efficiency furnace, air conditioner and natural gas hot water tank. This was a conversion from oil.
Dealing with Chris was a pleasure, his whole crew is very professional and did the job in the timeframe quoted. They cleaned up after and I am extreemly pleased with their products and workmanship.
I highly recommend them.

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Company Response

Thank you Alex for the review it is very much appreciated and it was a pleasure working with you on this project. Thanks again, Chris and Wes

daddiojow
daddiojow
1 review Niagara Falls, ON
10/10

Air conditioning

Acumen are truly professional from start to finish. The work and experience is #1. When my furnace comes up for replacement I will be calling Acumen.

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Company Response

Thank you for your review , we are happy you are happy :) Thank you for all your business it is very much appreciated

Doug Randall in Ridgeway
Doug Randall in Ridgeway
1 review Fort Erie, ON
10/10

Furnace and air conditioner

Chris installed a new furnace and air conditioner for us 2 years ago, his crew was very professional and did a nice clean job. Really nice guy to work with, I would have no trouble recommending him.

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Company Response

Thank you for taking the time to write a review it is very much appreciated.
Chris

Peter
Peter
1 review Fort Erie, ON
10/10

Furnace

Chris came to home right after I called and traced the problem and fixed our furnace. Much appreciated.

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Company Response

Thank you for your comments Peter :)

bob w.
bob w.
1 review Fort Erie, ON
10/10

Air Conditioner and Furnace

Chris was excellent to deal with. Great Contractor!!!
He installed a new furnace and new air conditioner.
Everything he promised and more.

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Company Response

Thank you for your review, we are happy you are happy and that you are enjoying the comforts of your new home heating and cooling system.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Acumen Plumbing Heating And Air Conditioning

Servicing the Niagara Region Since 1986 Acumen Mechanical and Inspection Services provides plumbing repairs and service, full installations and service of furnaces, air conditioners, boilers, water heaters, sump pumps and back-up sump systems and indoor air quality equipment
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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