Hercules Moving Company Inc

Hello Yvonne, thank for your review. It was a great pleasure providing our piano moving service to you. Thank you for your business!

Great to hear about your positive experience with us. Thank you for your business!

Hi Neil, thank you for the review. It was a real pleasure working with you, and your family, you guys were great!

Thank you Frank. We are more than happy to have another satisfied client. Thank you for your business!

Thank you for your review. We are happy to hear about your positive experience with us. Our piano and residential movers work very hard to give top notch service to all of our clients, and will be happy to service any of your future needs. Thank you.

Hello, and thank you for your review. Our residential and piano movers were very happy to do their best for you. We aim to be the best at we do, and it's rewarding when our clients recognize it. We look forward to any recommendations from you.

Hello and thank you for taking the time to write a review of the services you received. We are happy to hear about your experience, and that you enjoyed our work for you. We look forward to any recommendations in the future.

Hello M, we're sorry to read about your experience, but given the circumstances, our company did the best to resolve a complicated situation.

1) The client had called to book us prior, at another date, and then did not answer our follow-up calls for two days.

2) The client than called us with two days notice, to book a move for a 4 bedroom house. The client had asked us to make ourselves available on his moving date, only to notify us later on that he was still waiting for a competing quote, which he would favor should the competing company make itself available.

3) The actualization of the job was under question until the client made his deposit, 11:00 at night, two nights prior to the move, this gave us exactly one day to prepare a truck. At that point we only had one truck available, as our fleet is very busy.

4) We came with a 22' truck instead of a 26' truck, and tried to make the best of the situation: we deducted the cost of travel time for the extra trip. However, the client was insistent that we also deduct the time it takes to load, unload, pack and unpack his belongings during the second round. This is the reason we collected our money one hour prior to finishing the job, something that we have never had to do in the past!

5) If 2 of the men were working slower than the the others, it is only because the client and his wife kept interfering with their work. They spent the whole time following the movers around, not two feet behind them, and standing in very close proximity to the movers when they were trying to do their packing, and unpacking duties.

6) One of the men was constantly on the phone because he was the point of contact between the office and crew. Had the client not created so many problems for the movers, and not insisted on constantly communicating with the office, the mover would have had no reason to constantly be on the phone; a phone which was equipped with a bluetooth headset, and did not interfere with his work in any way.

7) The blankets that we were folding were used to wrap, and protect the client's belongings to protect them against any chipping, scratching, or damage to the client's wall. Folding blankets is part of the job, just like cleaning up any debris that may have been left behind by our work. Furthermore, we had informed the client prior to signing the contract that we provide full service moving, during which we wrap, and unwrap all of the furniture, and more.

Once again, we're sorry that you feel this way about the service that we provided. We aim to treat every client like an individual, and to treat them with respect, and we expect the same in return. The effort and hard work that we put toward servicing our clients is reflected through their loyalty, and commentary thorough-out this page and we aim to keep it that way.

Hello and thank you for taking the time to review our company. We take great pride in our work, and providing the best service for our valued clients. It is very rewarding to have our efforts recognized. Thank you for your business, and we hope to hear from you again in the future. Thank you.

Thank you kindly for taking the time to review us. We are happy to hear about your great experience with us. We value every client we serve, and treat every move like our own. Thank you again, and we hope to hear from you regarding any other moves in the future. Thank you.