First Responders Inc.

Formerly D.G Garage Door Repair Toronto
Garage Doors & Hardware
Vaughan ON L4J 6J3
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HomeStars  >  Garage Doors & Hardware in Toronto  >  First Responders Inc.  >  Garage door opener repair - BEWARE OF THIS COMPANY
Jenn S
Jenn S
1 review Vaughan, ON

Garage door opener repair - BEWARE OF THIS COMPANY

DISHONEST AND DON'T HONOUR THEIR 5 YEAR WARRANTY! DO NOT USE, STAY AWAY!! Garage door would not stay closed. Found this company online. Guy named Oggi came quickly, told me I needed new springs and cables, total approximately $1100, give or take. When he was done, handed me a bill for $1850 plus tax. Told me he had to change more parts than he thought. I was surprised he never cleared it with me first. He texted me invoice, I could not open it on phone. I went to get my credit card, was told they prefer etransfer. I was not happy but did not want to start a fight. Did an etransfer. Opened up the invoice to see no prices, just a total. Also at the top it said 'click here to pay by credit card'. Called immediately and said I was unhappy about being charged so much and by being told they preferred etransfer, I requested an invoice with prices. No response. Not even one week later door started reversing sporadically again. Same guy returned, said he could not find anything wrong. I told him I wanted invoice with prices, he added them in at that point. $400 for labour and $150 for 'programming'. wow! By a few days later garage back to square one. Company said someone coming out, never did. They stopped answering my calls. I have since had the garage door fixed for $100 by another company. Amazing service and honest. There was a bent piece in the opener, turned out I needed no parts at all! I also got numerous quotes from other companies to do same work as these guys did, apparently it should have been around a $700 job. Pics show original invoice with no prices, second is invoice with prices added in after requested.

Approximate cost of services:
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Company Response

It was a big job sorry