Repair Care

Thank you for you review Julia and letting us know about your experience with our company. We are so sorry we were not able to manage your expectations. Thank you so much for bringing this to our attention. Please know Julia, at RepairCare we take allegations of staff being rude very seriously as they are held accountable for providing a high level of quality service we can stand behind. As such we have reviewed all correspondence you had with our company. Tarah and the technician spoke to you on Aug 14 and in the recording she clearly states that if we did anything to damage your fridge we would take full responsibility, that she would check with our senior technicians and get back to you. Our records show that you opened an email on Aug 16th @ 10:34pm EST from Tarah where she let you know that after speaking with several of our senior technicians that an old fridge like yours over time will build up moisture in the insulation because of a crack in the liner and once the repair took place it would freeze again which would push the liner further and further apart.

We did receive an email from you on the 21st stating "I know he did not hit or hurt the unit intentionally" and you asked us to come back because your icemaker is not working now. Julia, our records and recording show that the initial complaint for service was that the fridge/freezer and was not cooling. The technician changed the sensor in the fridge. The appointment was booked on Aug 11th and the visit took place on the 12th. Nothing was mentioned about the ice maker in the recording when booking the appointment or when the technician was in your home and there are no notes on file from the technician or office staff about the ice maker. Julia, We warranty our work for 90 days on both parts and labour for the initial complaint of the fridge/freezer not cooling. So if your fridge/freezer is not cooling within 90 days we return at no charge. As of now the fridge/freezer is still cooling. The ice maker not working is a separate issue and the technician declined repair as he did not want to he held responsible for anything else going wrong with your fridge. Unfortunately, we do not have another technician that goes your way that works on your particular brand of appliance. As such we felt it was only fair, professional and ethical, as we would not be returning to give you a full refund for the cost of the service call, diagnosis and repair fee. So we fixed your cooling issue for free. We are so sorry that this was not a satisfactory resolution for you and that we could not manage your expectations.

Best Regards,
RepairCare Team

Amazing! Thank you for your review and letting us know about your experience with our company JP. At RepairCare, customer service is at the forefront of all we do. We are a company that understands how difficult it is to run a home with a broken appliance. We want to be part of the solution not add to the problem. Providing fast efficent service is one of the ways in which we do that. Thank you for letting us know we are on the right track. We invite you to call us for all your appliance repair needs JP. Thank you for choosing RepairCare we appreciate your business.

Best Regards,
RepairCare Team

That's fantastic!! Thank you for your review and letting us know about your experience with our company. At RepairCare, we strive to be fair, professional and ethical at all times. Keeping customer service at the forefront of all we do and going above and beyond when we can. We are so pleased you experienced the extra efforts we go through to help with your appliance repair. We are a company that understand how frustrating and inconvenience it is to run a home without a working fridge. We want to be part of the solution not add to the problem. Thank you so much for letting us know we are on the right track. We invite you to call us of all you appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
Team RepairCare

Amazing. Thank you for your review and letting us know about your experience with our company. We are so pleased you experienced the RepairCare quality of service we stand behind and that the technician was amazing, professional, respectful and courteous. At RepairCare we go above and beyond when we can. Most companies if they give you a warranty for appliance repair will give you the industry standard of 30 days. We give you 90 days. Thank you for choosing RepairCare. We appreciate your business and we invite you to call us of all you appliance repair needs.

Best Regards,
Team RepairCare

That's awesome. Thank you so much for your review and letting us know about your experience with our company. We are so pleased that you experienced the RepairCare quality of service we strive for. At RepairCare we understand how difficult it is to run a home when you have a broken appliance, especially a stove. We want to be part of the solution and not add to problem. Thank you so much for letting us know we are on the right track. We invite you to call us of all you appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
Team RepairCare

That's awesome Wendy! Thank you so much for your review and letting us know about your experience with our company. We are so please that you are happy with the service provided and that you would recommend us to your family and friends. Thank you for letting us know that the technician was knowledgeable, friendly and a pleasure to deal with. Angelo is a great addition to our team and we are fortunate to have him. Thanks, Wendy. We invite you to call us for all your future appliance repair needs. You are a pleasure to work with as well.

Best Regards,
RepairCare Team

Thank you for your review Jessica. I am so very sorry that we were not able to manage your expectations. Our phone records show that we were there to repair a washing machine that would not start. As we let you know 4 months ago your washing machine is repaired. We also let you know that our appliance repair technicians do not put the hole in the wall to do the venting. The hole in the wall was not big enough to fit the venting that was there. We also let you know that our phone records and emails show the numerous times we tried to contact you. We let you know that our Client Relations Manager was in and out of the office and was not usually available for phone calls. We made exceptions for you but none to your avail. At RepairCare, We strive to be fair, professional and ethical at all times. As such, we take such accusations of our staff stealing your credit card very seriously. It is not acceptable for our employees to steal nor it is ok to accuse an employee of stealing if there has been no theft. As you have accused our staff of stealing your credit card 4 months ago but only told us about it 2 days ago, have provided us with no proof of theft from our employee other than "it must have been someone from our company", then we must get the police involved. Jessica, we have spoken to the police, if you have proof that one of our employees has stolen your credit card we implore you to call the police yourself. Theft is unacceptable. 

Again, we are so very sorry we were not able to manage your expectations, Jessica.

Best Regards,
RepairCare Team

That's amazing, Katrina. Thank you so much for your review and for letting us know about your experience with our company. We are so pleased to know that we have been able to provide you with the high level of quality service we strive for. At RepairCare, we know how costly it can be to have a repair done. As such, we are pleased to offer our flat fee for repairs and to provide a warranty on the repairs that is 3x longer than the industry standards. Thank you for letting us know we are achieving our goals, Katrina. You are a pleasure to serve We invite you to call us for all your future appliance repair needs.

Best Regards, Team RepairCare

That's awesome Leo. Thank you so much for your review and for letting us know about your experience with our company. We are a company that understands how difficult it is to run a home when an appliance is broken. We want to be part of the solution, not add to the problem. We are so please to know that even though the repair was not an easy one, we were able to do it in quick time and that you are happy with the services we provided. Thanks, Leo. We invite you to call us for all your future appliance repair needs.

Best Regards, Team RepairCare

That's awesome. Thank you so much for your review and letting us know about your experience with our company. At RepairCare we hold our technicians accountable for providing a high level of quality service. So pleased to know that the technician was pleasant and professional to deal with, and he did a great job. That the service was handled professionally and done in a timely manner. Thank you for choosing RepairCare. We appreciate your business and invite you to call us for all your appliance repair needs.

Best Regards,
Team RepairCare