Based on my recent interaction with the staff at Repair Care, I would recommend them for their high level of customer service. While the final outcome was not what I hoped for I was completely satisfied with their responses to my concerns, their patience and their willingness to go above and beyond to work on repairing my LG washing machine. When the initial service call did not result in a sustainable fix, they willingly returned time and again, finally covering the cost of any additional parts required. When we finally both agreed that the machine was probably irreparable, they quickly agreed to provide a full refund of any service and parts costs I had incurred except for the initial consultation which I believe was fair. At no time was I made to feel like a bother or a difficult client, but everyone from the client support rep, the technician and the manager were always pleasant, helpful and respectful. Thank you for being a great organization to deal with.
- Approximate cost of services:
- $120.00
- Company Response
Wow! Thank you so much for such an awesome review. Most people never say how great we are when it comes to problem resolution. Thank you so much for taking the time and care to post such a wonderful review. We really feel like you understand our company and appreciate the extensive efforts we go through to have a happy satisfied client. We strive to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. Going above and beyond when we can. Sometimes we don't get it right but we are committed to making it right. You were and are wonderful to deal with. We invite you to call us for all your major home appliance repairs. Thank you for choosing RepairCare. We appreciate your business.
Best Regards,
RepairCare Team