Our upper level bathroom faucet having no shut off valve blew @ 2 AM on a Sunday. In the time it took to find the main shut off valve (having never had to use it), we had a mini flood that leaked down into our living room and basement. It was a terrible and stressful ordeal. First thing Monday morning, I started calling around to different pluming companies, frustrated to find out that no one could accommodate our emergency situation. Luckily, I was able to receive a referral to Protex. Roy agreed to add us on to an already very busy schedule, and provide a service call that same day. Roy was extremely professional, well prepared, very personable and expertly skilled. He replaced the faucet including 2 valves for future preparedness, and was out the door within one hour and very reasonably priced. I will call Roy directly for all my pluming and gas needs from now on, and recommend everyone else do the same. I could not ask for anything better. I cannot thank you enough, Roy; amazing job!