I'm 'the' customer who does a lot of research (probably too much) before I decide to make a buying decision and am really happy to have found Tyrone and Wills Brothers during my research. Because I didn't have a completely dead furnace and had some time to research and decide, it took me over 4 weeks before I could make a final decision. I reached out to 7 different HVAC companies to get quotes and talk to me about my job. Among all the quotes, Tyrone was the one person who was willing to work with me and my budget (along with my endless questions). Tyrone was the only person who was kind enough to follow up with me while I was doing my research prior to making a decision and allowed me time and space to consider all of the factors going into a major decision like replacing a furnace. I changed directions a few times as far as which furnace I thought I wanted but Tyrone patiently answered my questions until I finally decided to go with Wills Brothers and Tyrone. The install crew were quick and clean and now I've got a furnace that is keeping my house warm and Wills Brothers has a customer who is happy and will definitely use them again when the time comes. Thank you Tyrone!