Drain 1 Plumbers Inc.

We had a pipe from the city water line burst in our basement on a Friday night. Paul was available Friday night to arrange a quote and crew to come first thing Saturday morning. The crew arrived on time and replaced the pipe from the house to the city water line. They were diligent and worked until Saturday evening for the job to be finished. We really appreciated their timely response to our problem.

During the cold of winter we had a clogged main exit line in our home. We hired two different plumbers who came, took our money, but did nothing to fix the situation. In the the middle of the disaster, we found Pavlo, who from the first was our hero! He quickly and efficiently broke ground, fixed the tube, installed an access, and a back water valve to avoid further problems. He also helped us fill in the rebate with the city, so that we saved money. We are really thankful to Pavlo and his team for all their commitment and willingness to work even in the harshest weather conditions and hard problems. The best, most professional, and highest quality plumber we have ever found! No regrets, our money was well spent... !

Pavlo cleared out a clog in my kitchen sink as well as provided knowledgeable insight as to why it was happening, and provided suggestions for additional improvements in the future that we could try if the problem resurfaced. Very friendly, quick service.

Great service, competitive pricing very knowledgeable and punctual. Paul took the time and effort to explain everything... what was needed, things to consider and why. Will use him again. A strong reccomend!

Great work and great feedback of work that needs to be done! Work was efficiently done and great rapport!

While doing other renos (replacing a clay sewer line) we realized that our downspout was feeding into our sewer line and we had an old, non-functional sump pump line also feeding into the sewer line. Both had to be re-routed outside to comply with City codes, and we needed a new sump pump installed and the sump pump well repaired. Paul did a great job offering a competitive quote to do this work and seemed to listen to my concerns about line placement and come up with a good solution. On the day of the work, the job was performed by 2 of his teenage sons and he was not present for the most of the day until they phoned him having some difficulties running the line. They ended up rushing the end of the job, and used a 4" teal PVC pipe as the downspout (we had agreed on PVC beforehand), but ran it down across the property line and terminated the line in the neighbour's backyard. They also cut through the back of my cupboard in the basement without consulting me, even though I had only authorized them to cut through drywall in certain places. I was home all day (though in meetings) but they never came to check with me when they had difficulties. The sump pump installation did seem to go well and it is working fine. Paul did send me his invoice and a sample City rebate form promptly and so overall he did a pretty good job and honored the letter of the quote.

I had some trouble getting in contact with Paul after the fact to discuss how to move the line off of the neighbour's property. We have however now recently spoken and he is going to come check out the modifications I made to the line sometime this week and make sure we don't have issues with freezing over winter.

Fast, friendly, fair rates. Came on 1 day notice, on time and on budget. Thanks

I recently bought a townhouse that needed the kitec pipes to be replaced throughout the whole unit. After discussing the project with many plumbers who either did not do kitec repiping or lacked any responsiveness, I finally found Pavlo at Drain 1!

He responded immediately and came to the house on a Saturday to scope out the work. Immediately upon meeting him, I was confident he knew what he was doing. Having had replaced kitec plumbing in a similar unit, he walked me through how the process worked, what I needed to do to get this done, referred me to an engineer and sent me an estimate – all on the same day.

After all this we found out the plumbing is scheduled to be replaced by the property management company. Paul gave us a refund of our deposit quickly, and with no hassle. Very professional, highly recommend.

It was great to deal with Pavlo and his team. My basement drains were pumping out water during a bad rainstorm causing my laundry room and bathroom to flood. Other contractors were late in their response time so I found Drain 1 online and I called Paul who was at my house assessing the situation in less than 30 mins. He was calm and quick to advise on what needs to be done to resolve the issue. Pavlo and his team were quick to start on the project. They extremely professional, efficient & patient throughout the process, while ensuring we were regularly being updated on their progress. More importantly were quick to address any
minor/major inquiries we had. I would highly recommend working with the team at Drain 1 based on the great experience I had.