Boldt Pools & Spa

have dealt with boldt pools for at least 15 years and always had good outcome until last summer. Ordered new inground liner and safety winter cover. It took several days to get liner installed, workers kept leaving as they were working on multiple jobs at one time. I observed them in the shallow end mixing their cement mix they use for patch, there were clumps all around the wheelbarrow and I "assumed" they would clean that up or smooth it out but that was not the case. Once I was able to get into the pool, I had a very "lumpy" shallow end. I left several messages which were not returned, I made 3 visits in person to try and resolve issue, they said it was due to my pool needing patching....well I agree the deep end did but not shallow end, before they removed the old liner, my shallow end was completely smooth! They tried to "appease" me by offering to close my pool after installing new winter cover. On opening my pool this week, we were unable to remove the winter plugs, finally did get one off with pliers but have 2 left and did not want to do damage by forcing. They removed plugs from sand filter and pump which are no where to be found. I called to see if someone could just come and unscrew the plugs which they put in, have to wait for 2 weeks with a pool that has water that is like a swamp. Last time I will ever let anyone else close my pool!