Called about problem with washing machine. Got quoted a price and that it would be 3 days for part to come in. Gave $100 deposit. 5 days later nothing. Called and they said they couldn't get the part from one place - going to another. 3 days later nothing - so frustrated. Called again and said I needed it fixed. Arrived to fix it on Day 10. Paid $225.00 more for part and service. Told there may be further issues some time later on but good for now. Did a load of laundry...lots of noise. Did one more load and same that was wrecked initially was worse now. Called and they said they would give a quote to fix what was wrong now. No quote. Called again and quote finally came in $960.00 (along with the initial problem $325.00) WENT AND BOUGHT A NEW MACHINE!!! Would never recommend or use this company again! Hopefully others don't have the same headache, frustration, disappointment and loss of money like we did!!!
- Approximate cost of services:
- $325.00
- Company Response
Hello and thank you for your feedback. We're sorry you were disappointed in our service but we would like to clarify the situation in order to avoid a misleading information. You contacted our company for the estimate to replace the rubber seal on your washing machine only and you refused the diagnostics. We provided you with the quote and you agreed. Our technician arrived and installed the rubber seal without diagnostics as agreed. Our technician verbally warned you that if something else wrong with the appliance he wouldn't know since you decided that you need only rubber seal replacement and refused the diagnostics. Some people decide to avoid a professional diagnostics and think they know exactly what the issue is, unfortunately they are not always right as the situation with you. Thank you Fix Appliances CA Team.