Phantom Screens Lower Mainland

I was sold on Phantom's quality and purchased 3 screen doors which they installed. One year later, the patio slider screen is falling apart. I called GARRET (says he's the owner) to inquiry about warranty and was told it must be my fault. He couldn't find my receipt and didn't offer solutions just kept deflecting the problem to be of my making. We rarely use this screen, no one ran into it and we care of everything in our house. For the price paid for these screens, I expected them to last more than one year. Next purchase will be the no name brand.