Vp Cleaning Services

Thank you Lyuba for the wonderful review. We are always proud to serve you whenever you need us.

Dearest Natalie,

Thank you so much for your review, for your support and for the trust you put in us. We are honoured. It is truly our pleasure to take care of your home and we will always strive to exceed your expectations.

Best wishes,
VP Cleaning services

Hi Arthur,

We are very sorry that you feel this way, but we find that you are a bit unfair to us with this review. As we explained to you in a thorough e-mail, you never communicated with us any issues that occurred. We were simply unaware that you wished things to be different.
We apologize if our ladies seemed rude, but please know that they sign a contract with us, specifying that they have to have a positive and tolerant attitude towards our clients. If there's a problem, they always contact the manager and never engage the client in conflict. Also, the team you had were actually very happy to have you as a regular client and always looked forward to serve you.
Yes, one of the ladies dropped the vacuum on one occasion, which we communicated to you and for which we all apologized. We have instructed the ladies to be extra careful, especially in your home. We have never done any damage to your home and we always, always give our best to be extra careful and vigilant with our clients' properties.
When it comes to supplies, we absolutely stand behind the guarantee that we always use supplies. The manager is very strict about that: she ensures all ladies have proper supplies and equipment - ones that match the clients'health and their property's needs - and knows exactly which supplies and how much are used for each client. This is so, because we believe that the quality of our service and the health of our ladies depend on that! We are sorry you were under the impression your team didn't use supplies, but rest assured, they always did!
On a final note, we understand that in some cases clients are not happy with the team we assign them. In these cases, we have communicated with clients and sent them a team or lady who matches their preferences best. We always make our priority to meet the clients'needs and expectations. But you didn't give us the chance to do so. We offered you to change your team and to work with any other accommodations/needs you have. But you didn't communicated with us and didn't even reply to our willingness to be of a better service to you.
These are the reasons we find your review unfair and misleading. Nevertheless, we thank you for being our client, and if you ever wish to work with us, we will be happy serve you.

Best wishes,
VP Cleaning Services

We appreciate your business, thank you for a great feedback!
VP Cleaning.

Hi Dora
Our pleasure to serve you,thank you for the great review.
Valentina

Hi Adam,

With all due respect, but your review is false on all accounts.

1. Our staff arrived with three complete sets of cleaning supplies (stronger ones, such as stove cleaners and bleach, as well as milder ones for floors and fragile surfaces), clothes, vacuum and mops. They have used all the supplies appropriately and completely. They have done a tremendous job as shown on the photos you can find by following this link:

https://drive.google.com/drive/folders/1icLKXpfcwsPEkVe_HoMAH8ZvsyQrXEKh?usp=sharing

2. Your oven was in a terrible condition, but we gave our best to clean it thoroughly without damaging it. First, the cleaning lady who cared for your oven, used three different oven detergents to clean it. Afterwards, she specifically instructed you that she gave her best and if you want a better oven, you need to buy a new one. Simply, it was all we could do. We are also attaching a photo to show the condition of your oven after we cleaned it. ALSO, because we were not able to leave your oven in a perfect condition, we gave you a $50 discount from the price. We offered to have a specialist come in for free the next day and try to improve on the things we couldn't do. You refused this offer.

3. We never left your location until proper resolution. After our team was finished with the job, you requested the manager to come in and assess the condition. She did so gladly, while the cleaning team waited patiently for further instruction (i.e. to re-do missed areas, which were only the oven, or to leave). Again, the manager gave you a discount to the final price because we couldn't leave your oven in a better condition AND offered for a free re-cleaning, which you said it was NOT necessary.

4. Every one of our cleaning ladies spoke English. It is a bit insulting of you to state otherwise because you and them communicated fluently throughout the whole service.

In fact, the concern we had with you was that you harassed our staff throughout the duration of the service.The girls were giving their all to meet your needs, while you kept trying to find faults in their work that were not existent as visible from the photos attached. You even left one of our girls crying outside your home after the service was finished and you told our staff to "get the f*** out of my house," while waiting for the manager to arrive and assess the condition of your home.

It is also worth noting that the manager had kindly asked you to keep the staff inside the home because they hold the responsibility for their work, which you said you would do. But when the assistant manager arrived (minutes before the manager), she found the staff locked outside your home. The assistant manager inquired why you didn't comply with the manager's request, which you ignored and tried to argue with her that the service was poor and our staff rude. After she told you that we have recorded the quality of our service, as well as, your harassment to our staff, you continued to argue without respecting the words of the assistant manager. When the manager arrived, your wife turned to the assistant manager (who is pregnant in the 7th month) and told her to leave the house "because this is my house." This was rude and unnecessary.

We are surprised by this review (and the private one below that you posted as well) as we thought that we worked out any concerns from your side and left you happy. In fact, we treated you with complete respect and care, regardless of your attitude towards our staff. So, please stop spreading false information because we never wished you any harm to you or your home.

Sincerely,
VP Cleaning Services