Pipe had frozen and cracked inside the house due to bad isolation in the wall and previous installation in an angle where it was impossible to empty it completely before winter.
Technician made sure it was installed in a different position where this wouldn’t happen anymore and also chose a pipe with a valve further away from the wall and suggested to add some isolation around that spot.
Technician was really good and very knowledgable. The only small negative thing is that I wished they carried that pipe or had it available close by so that he didn’t need to come back a second time which would’ve saved a bit of money. Otherwise a very good experience and would call them back and recommend them with no hesitation!