Horizon Plumbing And Piping Systems

Plumbing
Ottawa ON K2H 6M9
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Horizon Plumbing And Piping Systems
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98%

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Best of 2019 winner 2 timesBest of 2019winner 2 times
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Reviews for Horizon Plumbing And Piping Systems

Average customer rating:
10 10 (94 reviews)

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France in Toronto
France in Toronto
1 review Ottawa, ON
9/10

Frozen/cracked hose pipe

Pipe had frozen and cracked inside the house due to bad isolation in the wall and previous installation in an angle where it was impossible to empty it completely before winter.
Technician made sure it was installed in a different position where this wouldn’t happen anymore and also chose a pipe with a valve further away from the wall and suggested to add some isolation around that spot.
Technician was really good and very knowledgable. The only small negative thing is that I wished they carried that pipe or had it available close by so that he didn’t need to come back a second time which would’ve saved a bit of money. Otherwise a very good experience and would call them back and recommend them with no hesitation!

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Company Response

Thank you for taking the time to write this review France, it was a pleasure working with you.

I would like to clarify with regards to the second visit, the part that was required is not a standard one, therefore, we had to special order it. The cause of the leak was that a standard 8" hose bib was previously installed where an 18" one was required. The technician took extra care to ensure that he installed the correct one in order to prevent a future leak.

We are looking forward to working with you again in the future. :)

Tony in Ottawa
Tony in Ottawa
0 reviews Ottawa, ON
10/10

Needed to fix pipe following dishwasher install

We had a new dishwasher installed (by the retailer) and because of the setup of the new one the door spring was rubbing against a copper elbow on the water pipe entering the kitchen. The installer said it would have to be moved eventually.

I called Horizon to book the job and they were great. Very responsive and very helpful customer service.

In terms of the job itself Phil showed up on time, took a good look at the issue and talked to me about what my concerns were (worries the pipe would leak) and what they weren’t (don’t care about the spring noise). He then figured out a solution that was easier and cheaper for me. He put a modified PVC union on the section of pipe as reinforcement and that solved the problem and saved a lot of time, work, and money.

The install, though improvised, is clean, solid, and secure.

The charge was for the minimum which wasn’t really cheap for what was done in the end but certainly worth it for me. I now don’t have to worry about a hidden leak behind the dishwasher and above the finished basement next year or in five years. And it was cheaper than if he had just showed up and moved the pipe.

Great experience all around.

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Company Response

Thanks so much Tony! So glad we could resolve the issue for you. :)

Private User
Private User
Private User reviews Guelph, ON
10/10

Find and fix a leak

Thank you Marc for diagnosing the leak, which we thought was a pipe in the basement but was actually coming from the fridge. We appreciate your help, quick response and professionalism in this time of "social distancing."

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Company Response

Thank you for the wonderful review. :)

Danielle in Ottawa
Danielle in Ottawa
0 reviews Ottawa, ON
10/10

Toilet Repair

My toilet had issues when flushing. It was bubbling, using a lot of water and making a loud hissing sound. Marc of Horizon Plumbing came over and fixed the problem in a timely fashion. Marc arrived right on time, was very polite, honest and knowledgeable. This is the second time I have used this company and I highly recommend it. Great staff, from the receptionist at the office to the plumbers.

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Inspection of toilets and waste removal pipes.

We have has a long running issue with our ground floor toilet and some of the other toilets had started to lose efficiency. I used HomeStars to find a plumber and Horizon Plumbing had excellent reviews and rating so I contacted them. We have a heritage home so a lot of our plumbing and connection to the city sewer system is old. When I contacted Horizon I told them what I needed. They informed me straight away what the cost of having a camera used to check the pipes and that this service needs to be identified up front so they can book a camera for the visit. That done Mark showed up on the day and did an excellent job.
He inspected all 4 toilets and made repairs and replaced parts. He ran the camera to the city connection and looked for other issues that might be causing problems. He found an issue with the intake and waste water pipes for the ground floor toilet that needs to be changed.
I will be making an appointment for this, more complicated work in the near future.
I was very pleased with his work and the efficiency of the company. The cost was reasonable and what was also nice is that the he called me that morning to let me know when he would arrive. He left the work spaces clean and worked efficiently with a pleasant and professional manner. I am so glad I found Horizon Plumbing and Piping Services.

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Company Response

Thank you so much for this wonderfully detailed review! Much appreciated and glad we could help you out. :)

Mich Chausse in Ottawa
Mich Chausse in Ottawa
1 review Ottawa, ON
10/10

laundry tub & main water line relocated

A laundry tub was moved in a closed storage area & the main water pipe relocated & secured for the safety of young children.
The work was done on time & exceptionally well . They left the place clean & took the time to show me & explain what was done.
It was done @ a very good price & I was completely satisfied with the work. Another plus they have bilingual people.
I would highly recommend Horizon Plumbing without hesitation.

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Company Response

Thank you so much for taking the time to write this wonderful review Mich! :) Thanks for choosing Horizon Plumbing & Piping Systems.

robert in Ottawa
robert in Ottawa
0 reviews Ottawa, ON
10/10

Replace toilet with dual flush toilet

The plumber showed up right on time. He was professional and polite. He cleaned up after the job was completed and there was nothing left on the floor or around the newly installed toilet. The invoice was exactly as quoted.
I have used Horizons Plumbing & Piping since July 2017. They have done four separate jobs for me since then and their employees have always been professional and respectful of me and my home.
I highly recommend them for any residential plumbing needs.

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Company Response

Thank you so much Robert. :) Thanks for choosing Horizon Plumbing & Piping Systems.

KW
KW
1 review Ottawa, ON
10/10

Great service

Marc was quick, efficient and professional. We enjoyed the electronic updates of knowing when he was arriving and the status of the job. Would definitely call on Horizon in the future!

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Company Response

Much appreciated. Thanks for the kind words and for choosing Horizon Plumbing & Piping Systems.

Ed in Nepean
Ed in Nepean
1 review Ottawa, ON
10/10

Shower faucet repair

Fast courteous service fixing our shower head. They made some helpful suggestions "off the clock". They helped us get reimbursement for the part cost, as the faucet had a lifetime warranty.

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Company Response

Thanks for taking the time to do this review Ed.:) Thanks for choosing Horizon Plumbing & Piping Systems.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Horizon Plumbing And Piping Systems

At Horizon Plumbing & Piping Systems, the health, safety and well being of our customers, employees and partners is our priority. We are implementing measures to help keep everyone safe. As the Covid-19 pandemic evolves

Our professionals aim to out perform the competition. If you are looking to get it done once and get it done right, we are your choice. With multiple generations of knowledge, we offer you the value of experience while embracing the most modern progressive techniques to guarantee a worry free outcome. We back this with a lifetime underground warranty and a 2 year above ground warranty.

Horizon Plumbing and Piping Systems owner and founder Marc Rainville is a licensed plumber with more then 20 years experience in the field of plumbing. Also a certified Electronic Engineer, Marc specializes in solving problems and troubleshooting issues in a smarter and more efficient manner, saving you time and putting some of your hard earned money back in your pocket. We are a fully equipped company and can handle anything from the smallest household leaks to large building maintenance. Feel free to give us a call to see if we are the right plumbing company for your project.

CATEGORIES
Plumbing
PRODUCTS
Water Piping of Choice We carry and install all types of water piping. Our preferred piping choice is Wersbo Aquapex. This material carries a 25 Year manufacturers warranty. Guaranteeing that your investment into your plumbing system is long term.
SERVICES
- Residential repairs and installations - Drain cleaning of all sizes - Drain flushing - Camera inspection - Small and l​arge renovations - Commercial maintenance - Commercial installations and projects
BRANDS
There are many great brands and styles to choose from in the industry. However, some can be very difficult to service. We always recommend three in particular. American Standard, Delta and Moen. The ability to easily service these products along with readily available parts are saving you time and money.
STYLES
Keep it simple. Today's cars are so advanced that when they break down or need replacement parts they cost a small fortune. The same can be said for plumbing fixtures. Over complicated fixtures can often lead to complicated repair solutions down the road.
SPECIALITIES
An Industry first. Have you ever wanted peace of mind that the job was done right? Call us for a blocked main drain and the camera inspection is always free. We aim to do the job right the first time and the camera will prove it. This is roughly a $300 service city wide. We believe the camera is a tool not a cash grab.
WEBSITE
http://horizonplumbing.ca/
YEAR ESTABLISHED
2014
NUMBER OF EMPLOYEES
9
RETURN POLICY
100%
PAYMENT METHOD
Visa MC AMEX Cheque Cash
LICENSES
College of Trades, fully licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime underground, 2 years above ground
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