Heatmaster Services

Heating & Air Conditioning
Calgary AB T2Y 1Y7
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Reviews for Heatmaster Services

Average customer rating:
10 10 (261 reviews)

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Eddie C.
Eddie C.
2 reviews Calgary, AB
10/10

Furnace repair

2nd time I called Dimitri now. First time ended up replacing the Smart valve. Second, furnace was not coming on(75$). Both times I was impressed with his arrival time. This is a guy that really cares about helping people and takes pride in his work. Very reasonably priced and knoledgable. He spends the time explaining your model, proventative maintenance and where to buy for best value. I highly recommend this man and company.

Approximate cost of services:
$75.00
1 of 1 people found this review helpful.
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Company Response

Eddy,

You were an awesome customer! It was our pleasure explaining the ins and the outs of your system, if we can save you costly repairs down the road, while explaining on how to maintain your HVAC system by giving you tips and advice, the better we did. We are driven to help, assist and educate in order to hopefully, prevent or delay serious problems with your system. Thank you for taking time to write us a review, sir.

HMS

woostan in Calgary
woostan in Calgary
5 reviews Calgary, AB
10/10

Unreal!

I own a number of properties and recently called Dimitri for help with my primary resident furnace. I can't say enough about how helpful, honest and patient he is. It was late on a Friday and a blizzard outside but Dimitri still offered to come from the sw to my place in the nw. He even stayed on the phone to help troubleshoot the issue with me. Furnace started up but recently just had issues. I called Dimitri again and he knew exactly what the issue was. It's fixed now thanks to his advice. Unreal. I've only met a handful of professionals who aren't interested in just earning a living, but professionals that care about their clients and the service they provide. I have not met Dimitri in person but from these two conversations I can say I am very impressed and thankful for good, helpful people. Any future hvac issues with any of my properties and I won't hesitate to call back. Thanks Dimitri!

Approximate cost of services:
$0.00
2 of 2 people found this review helpful.
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Company Response

Thank you!

For your kind words, your pleasant attitude and above all, your time to write this wicked review about our company. As a business, there is always a little pressure involved when you receive a call with customer saying: "the other HVAC company couldn't resolve the issue". Bottom line, we are glad to do well by you. Nobody is perfect. But, how a business handles the problem at hand, even if it meant to lose money on that project to do right and keep your customer happy, means everything to us.

Sincerely,
HMS

Rocco & Darlene Angelozzi in Calgary
Rocco & Darlene Angelozzi in Calgary
1 review Calgary, AB
10/10

New Furnace & Water Tank Service

Heatmaster Services, Dmitri gave us excellent service. He was knowledgeable, forthright, prompt and reliable. We recommend Dmitri and his company for all of your furnace and home heating/air conditioning needs. When we decide to get an air conditioner, we know who to call.

Approximate cost of services:
$3,600.00
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Company Response

Darlene,

I am so grateful for your patience and understanding regarding your project. Granted, it was a scenario that we have foreseen prior to our project. What matters most is that you're happy when we leave. Thank you for putting your trust in us!

Dmitri

northrite
northrite
1 review Calgary, AB
10/10

Furnaces

Dmitri is awesome. I wish I could say all gasfitters were like him.knowlegeable,reliable,pleasant,polite.
A skilled gasfitter indeed

Approximate cost of services:
$7,000.00
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Company Response

Dear Northrite,

Thank you for your kind review and for your continuous support. It was our pleasure doing the big project at your home while hearing you perform, live, in your studio! You're a gem! Until next time! D

HMS

Arick
Arick
1 review Calgary, AB
10/10

Furnace motor replacement, hot water tank replacement

Dmitriy did an outstanding job for us, we are extremely happy with the results. He was extra carefull with everything, job was finished in a very neat and clean manner, it also was completed in a timely fasion. Dmitriy was very knowledgeable, made good suggestions what to replace to save money on heating in the long term. I am recommending his services to everyone I know and will definitely use his services in the future.

Approximate cost of services:
$1,500.00
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Company Response

Dear Arick,

It was our utmost pleasure to give back to you and your family! Thank you for giving us this opportunity to serve you, finally. We would like to thank you, for your leadership, true character and your neverending willingness to help others. Thank you!

HMS

PickyB
PickyB
1 review Calgary, AB
10/10

New furnace - replaced old one

Dmitri originally came to repair our 12-year old Maytag furnace, which wouldn't start. He replaced the motherboard but then an old problem that we thought was fixed by another company resurfaced! This was a recurring problem a year or two ago, where my parents had called a variety of repairmen (including the original installer). Anyways, I didn't want to potential deal with subsequent parts failing every few years after this new issue was fixed and ultimately decided to replace our furnace. Dmitri was always pleasant, amazingly patient and courteous through the whole process. He offered to credit me back the money we spent on the motherboard replacement job towards a new furnace if we went with him before I even asked. I thought his quote sounded reasonable and agreed on the spot BUT then the next day I feared that I would regret it if I didn't check other quotes and called him back to hold. Dmitri encouraged me to seek out other quotes and confidently assured me that I would be back.

He was right, and I am so happy that I did!! Dmitri corrected a barrage of issues besides just installing the new furnace (we went with Trane S92V2). Our old furnace had two black pipes (see pic 1) that was installed with the Maytag high efficiency furnace which was a couple of inches of obstruction in the ceiling. Instead of simply following the old path, Dmitri hid away the new white pipes, which uncluttered the room significantly (pic 2). A pump was installed so that we didn't have a hose leading to the drain across the floor to trip over, a new filter system was installed and a new liner on top of the hot water tank was needed to bring it up to code. Dmitri walked me through his work and advised on future maintenance. His customer service is incredible! It was such a pleasure dealing with him.

Note: Dmitri said that the job would be completed in a single day and we wanted this to be resolved as quickly and smoothly as possible PLUS we had reservations about installing in Winter. The installation day happened to be one of the coldest days and the work couldn't be completely finished. Our house had heat before he left to respond to an emergency heat call and the last few things were completed a few days after. Even though we didn't find any fault with his work ethic or priority setting, without me even saying anything, he acknowledged his original promise to complete the job in a single day and gave us an additional discount to "make us feel better" and "for our patience". Yes, we are 100% happy, satisfied customers. Thank you, Dmitri and thank you Heatmaster Services!!!

Approximate cost of services:
$5,000.00
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Company Response

Hello PickyB!

I apologize for taking such a loooong time to respond to your review! For the record, the word "picky" was never brought up in any of our mutual interactions whether it be online, phone or verbally :) . If I may share, you're a loving daughter trying to help your parents by being the voice of the family and steering them clear of previously made mistakes with another HVAC company. Your attention to detail, willingness to listen and learn and also,to research on your own time, is applauded!! Miss B, your parents should be honoured for raising such a good daughter! Thanks for being so awesome during the whole project Miss B!

HMS

Alta Plumbing Master
Alta Plumbing Master
1 review Toronto, ON
10/10

Service

I had a problem with my gas appliances, it wasn't vented properly. CO alarm started to scream.
Dmitrii found the problem and fixed it very fast. Guys who installed it, have done it wrong.
I definitely recommend this guy!

Approximate cost of services:
$350.00
1 of 1 people found this review helpful.
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Company Response

Plumbing Master,

Thank you for leaving us an awesome review! We value your professionalism and look forward to working with you in the near future.

HMS

Totally S.
Totally S.
1 review Calgary, AB
10/10

Furnace replacement

Throughout the installation process, Dmitri exhibited a pleasant manner with professionalism and exceptional prompt customer service. Customer satisfaction is his goal and he went beyond what was necessary to attain our satisfaction. We will strongly recommend his company as he is a pleasure to work with.

Approximate cost of services:
$4,500.00
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Company Response

Dear ML+B,

First, and foremost, thank you for your trust, belief and patience. Your review barely describes the amount of heartache, loss of sleep and stress that you have been through during this project. Your sense of trust in us was evident, backed by your patience, politeness and your unwillingness to hang us by the front door. We, at Heatmaster Services, will stop at nothing, in order to ensure, that every customer is happy - fully, at any cost. Because a happy customer - is a repeat customer!

Thank you for your kindness and understanding,

See you in the spring!

HMS

gencogs
gencogs
4 reviews Calgary, AB
10/10

Fixed my furnace

They were very fast and efficient on fixing my furnace. They replaced the heat sensor and checked over the furnace. They were very polite and courteous.

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to leave us a kind review, we look forward to serving you, your family, or anyone you recommend us to. With a promise, we will not let you down.

Cheers!

HMS

Oleg
Oleg
1 review Calgary, AB
10/10

Air conditioning

I would like to take a moment and thank Heatmaster Services for coming out on a short notice and installing two units( air conditions) in one day including repairing my furnace by changing some major parts,for the best price in town . It only costed me 6000$. I would definitely recommend them to a friend or anybody that's in need of any service they provide.

Approximate cost of services:
$6,000.00
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Company Response

Oleg,

Please forgive my directness, you were a hard bargain, sir. We, at HMS, always believe, that gaining a customer and retaining that customer is bigger, than a one time - big payoff job. We value the opportunity we were given, and are proud to hear that we did well by you, sir. We look forward to serving your needs and wishes in the near future! Thanks again!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Heatmaster Services

Do you have No Heat in winter? AC not working in summer? Is the furnace making a funny noise? Does it feel too cold or too hot even after adjusting the temperature in your home? Call us! We can help.

Heatmaster Services is fully licensed and insured, offering a wide range of products and services to improve your home comfort, including 24/7 emergency repair on all furnace/AC makes and models. With over 18 years of industry experience, we will assess your existing system and recommend improvements, if needed, only! Our technicians are professional, knowledgeable and courteous. No sales pressure, No scare tactics, No hidden charges. We take great pride in educating our customers on how their system operates and will answer any questions that you may have.

Heatmaster Services was established in Calgary in 2014, with over 18 years of industry experience under our belt, you can rest assured that your home is in experienced hands. Regardless of the situation, our knowledgeable team will be able to assess, improve, repair, or replace your existing home comfort system to ensure your utmost safety and satisfaction. We place our customers’ needs above all else, which is why we firmly believe in total honesty and transparency – we believe that an educated homeowner is a happy homeowner. Our team will go over every detail of your home comfort system to ensure that the product you are choosing is the right fit for you and your family. We don’t believe in scare tactics, hidden charges or sales pressure, just good old-fashioned pride and integrity in what we do.
Our promise to you is to always perform our best work, never recommend unnecessary improvements or replacements, and above all, keep you informed, satisfied and confident in your decision to choose Heatmaster Services for all your residential heating and cooling needs.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Air Conditioners, Hot Water tanks and Garage Heaters, Whole house Humidifiers, Air Filtration and Purification products, Thermostats and all other residential home comfort products and services
SERVICES
Service, Installation, Repair and Maintenance
BRANDS
We service, repair and install all brands and models
STYLES
Residential Applications Only
SPECIALITIES
Residential Applications Only
WEBSITE
https://www.heatmasterservices.ca/
YEAR ESTABLISHED
2014
NUMBER OF EMPLOYEES
4
RETURN POLICY
As per contract
PAYMENT METHOD
Visa, Mastercard, E-transfer, Cheque, Cash or Financing O.A.C. is available!
LICENSES
Gasfitter Class A, Sheetmetal + Refrigeration Journeyman tickets available upon request
MEMBERSHIPS
BBB A+ , Homestars Winner x 4
LIABILITY INSURANCE
Yes
DIPLOMAS
SAIT/Red Seal certification
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Any
BONDED
Yes
PROJECT RATE
Based on the project
WRITTEN CONTRACT
Yes
WARRANTY TERMS
As per contract
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